
The global Live Chat App market is projected to reach US$ 1509.1 million in 2029, increasing from US$ 856 million in 2022, with the CAGR of 8.5% during the period of 2023 to 2029. Influencing issues, such as economy environments, COVID-19 and Russia-Ukraine War, have led to great market fluctuations in the past few years and are considered comprehensively in the whole Live Chat App 91ÖÆÆ¬³§.
The growth of the global live chat software industry is driven by the popularity of live chat as certain people prefer live chat for online shopping issues. In addition, the need to improve customer relationship management (CRM) has increased as it is critical for effective problem solving. Revenue generation for any business along with numerous advantages of live chat software over traditional customer support contribute to the growth of the market. However, lack of standardization and continued surge in demand for web-based mobile self-service are major restraints for this market. On the contrary, integration of social media and live chat software is expected to provide lucrative opportunities for this market. Moreover, rising awareness about the benefits of live chat software, including increased sales, enhanced customer engagement, and reduced expenses, among others, is expected to create growth opportunities for the live chat software industry.
Report Scope
This report, based on historical analysis (2018-2022) and forecast calculation (2023-2029), aims to help readers to get a comprehensive understanding of global Live Chat App market with multiple angles, which provides sufficient supports to readers’ strategy and decision making.
By Company
Tencent
BBM
Facebook
Kiki Interactive
Line
Twitter Direct Message
Hike
Skype
Telegram
Viber
VoxerNet LLC
Segment by Type
On-premises
Cloud
Segment by Application
<20 Years Old
20-30 Years Old
31-40 Years Old
41-50 Years Old
>50 Years Old
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
The Live Chat App report covers below items:
Chapter 1: Product Basic Information (Definition, Type and Application)
Chapter 2: Global market size, regional market size. Market Opportunities and Challenges
Chapter 3: Companies’ Competition Patterns
Chapter 4: Product Type Analysis
Chapter 5: Product Application Analysis
Chapter 6 to 10: Country Level Value Analysis
Chapter 11: Companies’ Outline
Chapter 12: Market Conclusions
Chapter 13: Research Methodology and Data Source
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1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Live Chat App Market Size Growth Rate by Type: 2018 VS 2022 VS 2029
1.2.2 On-premises
1.2.3 Cloud
1.3 Market by Application
1.3.1 Global Live Chat App Market Growth by Application: 2018 VS 2022 VS 2029
1.3.2 <20 Years Old
1.3.3 20-30 Years Old
1.3.4 31-40 Years Old
1.3.5 41-50 Years Old
1.3.6 >50 Years Old
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Live Chat App Market Perspective (2018-2029)
2.2 Live Chat App Growth Trends by Region
2.2.1 Global Live Chat App Market Size by Region: 2018 VS 2022 VS 2029
2.2.2 Live Chat App Historic Market Size by Region (2018-2023)
2.2.3 Live Chat App Forecasted Market Size by Region (2024-2029)
2.3 Live Chat App Market Dynamics
2.3.1 Live Chat App Industry Trends
2.3.2 Live Chat App Market Drivers
2.3.3 Live Chat App Market Challenges
2.3.4 Live Chat App Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Live Chat App Players by Revenue
3.1.1 Global Top Live Chat App Players by Revenue (2018-2023)
3.1.2 Global Live Chat App Revenue Market Share by Players (2018-2023)
3.2 Global Live Chat App Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Live Chat App Revenue
3.4 Global Live Chat App Market Concentration Ratio
3.4.1 Global Live Chat App Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Live Chat App Revenue in 2022
3.5 Live Chat App Key Players Head office and Area Served
3.6 Key Players Live Chat App Product Solution and Service
3.7 Date of Enter into Live Chat App Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Live Chat App Breakdown Data by Type
4.1 Global Live Chat App Historic Market Size by Type (2018-2023)
4.2 Global Live Chat App Forecasted Market Size by Type (2024-2029)
5 Live Chat App Breakdown Data by Application
5.1 Global Live Chat App Historic Market Size by Application (2018-2023)
5.2 Global Live Chat App Forecasted Market Size by Application (2024-2029)
6 North America
6.1 North America Live Chat App Market Size (2018-2029)
6.2 North America Live Chat App Market Growth Rate by Country: 2018 VS 2022 VS 2029
6.3 North America Live Chat App Market Size by Country (2018-2023)
6.4 North America Live Chat App Market Size by Country (2024-2029)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Live Chat App Market Size (2018-2029)
7.2 Europe Live Chat App Market Growth Rate by Country: 2018 VS 2022 VS 2029
7.3 Europe Live Chat App Market Size by Country (2018-2023)
7.4 Europe Live Chat App Market Size by Country (2024-2029)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Live Chat App Market Size (2018-2029)
8.2 Asia-Pacific Live Chat App Market Growth Rate by Region: 2018 VS 2022 VS 2029
8.3 Asia-Pacific Live Chat App Market Size by Region (2018-2023)
8.4 Asia-Pacific Live Chat App Market Size by Region (2024-2029)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Live Chat App Market Size (2018-2029)
9.2 Latin America Live Chat App Market Growth Rate by Country: 2018 VS 2022 VS 2029
9.3 Latin America Live Chat App Market Size by Country (2018-2023)
9.4 Latin America Live Chat App Market Size by Country (2024-2029)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Live Chat App Market Size (2018-2029)
10.2 Middle East & Africa Live Chat App Market Growth Rate by Country: 2018 VS 2022 VS 2029
10.3 Middle East & Africa Live Chat App Market Size by Country (2018-2023)
10.4 Middle East & Africa Live Chat App Market Size by Country (2024-2029)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Tencent
11.1.1 Tencent Company Detail
11.1.2 Tencent Business Overview
11.1.3 Tencent Live Chat App Introduction
11.1.4 Tencent Revenue in Live Chat App Business (2018-2023)
11.1.5 Tencent Recent Development
11.2 BBM
11.2.1 BBM Company Detail
11.2.2 BBM Business Overview
11.2.3 BBM Live Chat App Introduction
11.2.4 BBM Revenue in Live Chat App Business (2018-2023)
11.2.5 BBM Recent Development
11.3 Facebook
11.3.1 Facebook Company Detail
11.3.2 Facebook Business Overview
11.3.3 Facebook Live Chat App Introduction
11.3.4 Facebook Revenue in Live Chat App Business (2018-2023)
11.3.5 Facebook Recent Development
11.4 Kiki Interactive
11.4.1 Kiki Interactive Company Detail
11.4.2 Kiki Interactive Business Overview
11.4.3 Kiki Interactive Live Chat App Introduction
11.4.4 Kiki Interactive Revenue in Live Chat App Business (2018-2023)
11.4.5 Kiki Interactive Recent Development
11.5 Line
11.5.1 Line Company Detail
11.5.2 Line Business Overview
11.5.3 Line Live Chat App Introduction
11.5.4 Line Revenue in Live Chat App Business (2018-2023)
11.5.5 Line Recent Development
11.6 Twitter Direct Message
11.6.1 Twitter Direct Message Company Detail
11.6.2 Twitter Direct Message Business Overview
11.6.3 Twitter Direct Message Live Chat App Introduction
11.6.4 Twitter Direct Message Revenue in Live Chat App Business (2018-2023)
11.6.5 Twitter Direct Message Recent Development
11.7 Hike
11.7.1 Hike Company Detail
11.7.2 Hike Business Overview
11.7.3 Hike Live Chat App Introduction
11.7.4 Hike Revenue in Live Chat App Business (2018-2023)
11.7.5 Hike Recent Development
11.8 Skype
11.8.1 Skype Company Detail
11.8.2 Skype Business Overview
11.8.3 Skype Live Chat App Introduction
11.8.4 Skype Revenue in Live Chat App Business (2018-2023)
11.8.5 Skype Recent Development
11.9 Telegram
11.9.1 Telegram Company Detail
11.9.2 Telegram Business Overview
11.9.3 Telegram Live Chat App Introduction
11.9.4 Telegram Revenue in Live Chat App Business (2018-2023)
11.9.5 Telegram Recent Development
11.10 Viber
11.10.1 Viber Company Detail
11.10.2 Viber Business Overview
11.10.3 Viber Live Chat App Introduction
11.10.4 Viber Revenue in Live Chat App Business (2018-2023)
11.10.5 Viber Recent Development
11.11 VoxerNet LLC
11.11.1 VoxerNet LLC Company Detail
11.11.2 VoxerNet LLC Business Overview
11.11.3 VoxerNet LLC Live Chat App Introduction
11.11.4 VoxerNet LLC Revenue in Live Chat App Business (2018-2023)
11.11.5 VoxerNet LLC Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Tencent
BBM
Facebook
Kiki Interactive
Line
Twitter Direct Message
Hike
Skype
Telegram
Viber
VoxerNet LLC
Ìý
Ìý
*If Applicable.
