The global Multi-Channel Communication Services market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
The Global Mobile Economy Development Report 2023 released by GSMA Intelligence pointed out that by the end of 2022, the number of global mobile users would exceed 5.4 billion. The mobile ecosystem supports 16 million jobs directly and 12 million jobs indirectly.
According to our Communications Research Centre, in 2022, the global communication equipment was valued at US$ 100 billion. The U.S. and China are powerhouses in the manufacture of communications equipment. According to data from the Ministry of Industry and Information Technology of China, the cumulative revenue of telecommunications services in 2022 was 楼1.58 trillion, an increase of 8% over the previous year. The total amount of telecommunications business calculated at the price of the previous year reached 楼1.75 trillion, a year-on-year increase of 21.3%. In the same year, the fixed Internet broadband access business revenue was 楼240.2 billion, an increase of 7.1% over the previous year, and its proportion in the telecommunications business revenue decreased from 15.3% in the previous year to 15.2%, driving the telecommunications business revenue to increase by 1.1 percentage points.
This report aims to provide a comprehensive presentation of the global market for Multi-Channel Communication Services, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Multi-Channel Communication Services.
Report Scope
The Multi-Channel Communication Services market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Multi-Channel Communication Services market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Multi-Channel Communication Services companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
IBM
Mitel
Amazon Web Services
CommBox
Trengo
HubSpot
Twilio
Sinch
Freshworks
Acquire
Zendesk
RingCentral
KDDI Corporation
Route Mobile
CX Journey
Yappli
SAP Customer Experience
SaleCycle
App Guardians
LiveAgent
REPLUG
Storyly
Segment by Type
Physical Store
Phone Calls
Text Messages (SMS)
Live Chat
Email
Others
Segment by Application
B2B
B2C
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Multi-Channel Communication Services companies鈥� competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
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1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Multi-Channel Communication Services Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Physical Store
1.2.3 Phone Calls
1.2.4 Text Messages (SMS)
1.2.5 Live Chat
1.2.6 Email
1.2.7 Others
1.3 Market by Application
1.3.1 Global Multi-Channel Communication Services Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 B2B
1.3.3 B2C
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Multi-Channel Communication Services Market Perspective (2019-2030)
2.2 Multi-Channel Communication Services Growth Trends by Region
2.2.1 Global Multi-Channel Communication Services Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Multi-Channel Communication Services Historic Market Size by Region (2019-2024)
2.2.3 Multi-Channel Communication Services Forecasted Market Size by Region (2025-2030)
2.3 Multi-Channel Communication Services Market Dynamics
2.3.1 Multi-Channel Communication Services Industry Trends
2.3.2 Multi-Channel Communication Services Market Drivers
2.3.3 Multi-Channel Communication Services Market Challenges
2.3.4 Multi-Channel Communication Services Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Multi-Channel Communication Services Players by Revenue
3.1.1 Global Top Multi-Channel Communication Services Players by Revenue (2019-2024)
3.1.2 Global Multi-Channel Communication Services Revenue Market Share by Players (2019-2024)
3.2 Global Multi-Channel Communication Services Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Multi-Channel Communication Services Revenue
3.4 Global Multi-Channel Communication Services Market Concentration Ratio
3.4.1 Global Multi-Channel Communication Services Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Multi-Channel Communication Services Revenue in 2023
3.5 Multi-Channel Communication Services Key Players Head office and Area Served
3.6 Key Players Multi-Channel Communication Services Product Solution and Service
3.7 Date of Enter into Multi-Channel Communication Services Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Multi-Channel Communication Services Breakdown Data by Type
4.1 Global Multi-Channel Communication Services Historic Market Size by Type (2019-2024)
4.2 Global Multi-Channel Communication Services Forecasted Market Size by Type (2025-2030)
5 Multi-Channel Communication Services Breakdown Data by Application
5.1 Global Multi-Channel Communication Services Historic Market Size by Application (2019-2024)
5.2 Global Multi-Channel Communication Services Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Multi-Channel Communication Services Market Size (2019-2030)
6.2 North America Multi-Channel Communication Services Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Multi-Channel Communication Services Market Size by Country (2019-2024)
6.4 North America Multi-Channel Communication Services Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Multi-Channel Communication Services Market Size (2019-2030)
7.2 Europe Multi-Channel Communication Services Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Multi-Channel Communication Services Market Size by Country (2019-2024)
7.4 Europe Multi-Channel Communication Services Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Multi-Channel Communication Services Market Size (2019-2030)
8.2 Asia-Pacific Multi-Channel Communication Services Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Multi-Channel Communication Services Market Size by Region (2019-2024)
8.4 Asia-Pacific Multi-Channel Communication Services Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Multi-Channel Communication Services Market Size (2019-2030)
9.2 Latin America Multi-Channel Communication Services Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Multi-Channel Communication Services Market Size by Country (2019-2024)
9.4 Latin America Multi-Channel Communication Services Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Multi-Channel Communication Services Market Size (2019-2030)
10.2 Middle East & Africa Multi-Channel Communication Services Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Multi-Channel Communication Services Market Size by Country (2019-2024)
10.4 Middle East & Africa Multi-Channel Communication Services Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 IBM
11.1.1 IBM Company Detail
11.1.2 IBM Business Overview
11.1.3 IBM Multi-Channel Communication Services Introduction
11.1.4 IBM Revenue in Multi-Channel Communication Services Business (2019-2024)
11.1.5 IBM Recent Development
11.2 Mitel
11.2.1 Mitel Company Detail
11.2.2 Mitel Business Overview
11.2.3 Mitel Multi-Channel Communication Services Introduction
11.2.4 Mitel Revenue in Multi-Channel Communication Services Business (2019-2024)
11.2.5 Mitel Recent Development
11.3 Amazon Web Services
11.3.1 Amazon Web Services Company Detail
11.3.2 Amazon Web Services Business Overview
11.3.3 Amazon Web Services Multi-Channel Communication Services Introduction
11.3.4 Amazon Web Services Revenue in Multi-Channel Communication Services Business (2019-2024)
11.3.5 Amazon Web Services Recent Development
11.4 CommBox
11.4.1 CommBox Company Detail
11.4.2 CommBox Business Overview
11.4.3 CommBox Multi-Channel Communication Services Introduction
11.4.4 CommBox Revenue in Multi-Channel Communication Services Business (2019-2024)
11.4.5 CommBox Recent Development
11.5 Trengo
11.5.1 Trengo Company Detail
11.5.2 Trengo Business Overview
11.5.3 Trengo Multi-Channel Communication Services Introduction
11.5.4 Trengo Revenue in Multi-Channel Communication Services Business (2019-2024)
11.5.5 Trengo Recent Development
11.6 HubSpot
11.6.1 HubSpot Company Detail
11.6.2 HubSpot Business Overview
11.6.3 HubSpot Multi-Channel Communication Services Introduction
11.6.4 HubSpot Revenue in Multi-Channel Communication Services Business (2019-2024)
11.6.5 HubSpot Recent Development
11.7 Twilio
11.7.1 Twilio Company Detail
11.7.2 Twilio Business Overview
11.7.3 Twilio Multi-Channel Communication Services Introduction
11.7.4 Twilio Revenue in Multi-Channel Communication Services Business (2019-2024)
11.7.5 Twilio Recent Development
11.8 Sinch
11.8.1 Sinch Company Detail
11.8.2 Sinch Business Overview
11.8.3 Sinch Multi-Channel Communication Services Introduction
11.8.4 Sinch Revenue in Multi-Channel Communication Services Business (2019-2024)
11.8.5 Sinch Recent Development
11.9 Freshworks
11.9.1 Freshworks Company Detail
11.9.2 Freshworks Business Overview
11.9.3 Freshworks Multi-Channel Communication Services Introduction
11.9.4 Freshworks Revenue in Multi-Channel Communication Services Business (2019-2024)
11.9.5 Freshworks Recent Development
11.10 Acquire
11.10.1 Acquire Company Detail
11.10.2 Acquire Business Overview
11.10.3 Acquire Multi-Channel Communication Services Introduction
11.10.4 Acquire Revenue in Multi-Channel Communication Services Business (2019-2024)
11.10.5 Acquire Recent Development
11.11 Zendesk
11.11.1 Zendesk Company Detail
11.11.2 Zendesk Business Overview
11.11.3 Zendesk Multi-Channel Communication Services Introduction
11.11.4 Zendesk Revenue in Multi-Channel Communication Services Business (2019-2024)
11.11.5 Zendesk Recent Development
11.12 RingCentral
11.12.1 RingCentral Company Detail
11.12.2 RingCentral Business Overview
11.12.3 RingCentral Multi-Channel Communication Services Introduction
11.12.4 RingCentral Revenue in Multi-Channel Communication Services Business (2019-2024)
11.12.5 RingCentral Recent Development
11.13 KDDI Corporation
11.13.1 KDDI Corporation Company Detail
11.13.2 KDDI Corporation Business Overview
11.13.3 KDDI Corporation Multi-Channel Communication Services Introduction
11.13.4 KDDI Corporation Revenue in Multi-Channel Communication Services Business (2019-2024)
11.13.5 KDDI Corporation Recent Development
11.14 Route Mobile
11.14.1 Route Mobile Company Detail
11.14.2 Route Mobile Business Overview
11.14.3 Route Mobile Multi-Channel Communication Services Introduction
11.14.4 Route Mobile Revenue in Multi-Channel Communication Services Business (2019-2024)
11.14.5 Route Mobile Recent Development
11.15 CX Journey
11.15.1 CX Journey Company Detail
11.15.2 CX Journey Business Overview
11.15.3 CX Journey Multi-Channel Communication Services Introduction
11.15.4 CX Journey Revenue in Multi-Channel Communication Services Business (2019-2024)
11.15.5 CX Journey Recent Development
11.16 Yappli
11.16.1 Yappli Company Detail
11.16.2 Yappli Business Overview
11.16.3 Yappli Multi-Channel Communication Services Introduction
11.16.4 Yappli Revenue in Multi-Channel Communication Services Business (2019-2024)
11.16.5 Yappli Recent Development
11.17 SAP Customer Experience
11.17.1 SAP Customer Experience Company Detail
11.17.2 SAP Customer Experience Business Overview
11.17.3 SAP Customer Experience Multi-Channel Communication Services Introduction
11.17.4 SAP Customer Experience Revenue in Multi-Channel Communication Services Business (2019-2024)
11.17.5 SAP Customer Experience Recent Development
11.18 SaleCycle
11.18.1 SaleCycle Company Detail
11.18.2 SaleCycle Business Overview
11.18.3 SaleCycle Multi-Channel Communication Services Introduction
11.18.4 SaleCycle Revenue in Multi-Channel Communication Services Business (2019-2024)
11.18.5 SaleCycle Recent Development
11.19 App Guardians
11.19.1 App Guardians Company Detail
11.19.2 App Guardians Business Overview
11.19.3 App Guardians Multi-Channel Communication Services Introduction
11.19.4 App Guardians Revenue in Multi-Channel Communication Services Business (2019-2024)
11.19.5 App Guardians Recent Development
11.20 LiveAgent
11.20.1 LiveAgent Company Detail
11.20.2 LiveAgent Business Overview
11.20.3 LiveAgent Multi-Channel Communication Services Introduction
11.20.4 LiveAgent Revenue in Multi-Channel Communication Services Business (2019-2024)
11.20.5 LiveAgent Recent Development
11.21 REPLUG
11.21.1 REPLUG Company Detail
11.21.2 REPLUG Business Overview
11.21.3 REPLUG Multi-Channel Communication Services Introduction
11.21.4 REPLUG Revenue in Multi-Channel Communication Services Business (2019-2024)
11.21.5 REPLUG Recent Development
11.22 Storyly
11.22.1 Storyly Company Detail
11.22.2 Storyly Business Overview
11.22.3 Storyly Multi-Channel Communication Services Introduction
11.22.4 Storyly Revenue in Multi-Channel Communication Services Business (2019-2024)
11.22.5 Storyly Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
IBM
Mitel
Amazon Web Services
CommBox
Trengo
HubSpot
Twilio
Sinch
Freshworks
Acquire
Zendesk
RingCentral
KDDI Corporation
Route Mobile
CX Journey
Yappli
SAP Customer Experience
SaleCycle
App Guardians
LiveAgent
REPLUG
Storyly
听
听
*If Applicable.
