Global Next-generation IT Service Management (ITSM) Platform Market Research Report 2025

Publication ID:

PB502253240

Publication Date:

February 28, 2025

Pages:

Publisher:

MRRPB5

Countries:

Global [1]

USD 2,900.00

IT Services [2]

Computing & Electronics [3]

Description:

The global market for Next-generation IT Service Management (ITSM) Platform was valued at US$ 55.7 million in the year 2024 and is projected to reach a revised size of US$ 147 million by 2031, growing at a CAGR of 11.5% during the forecast period.
The next-generation IT Service Management (ITSM) platform integrates the latest technologies, such as automation, predictive analytics, and artificial intelligence, to transform how businesses manage their IT services.This platform, intended to improve user experience and efficiency, allows IT teams to accelerate processes, minimize response times, and raise service standards. Real-time analytics and user-friendly self-service portals can help organizations optimize resource allocation and proactively solve isues.The Next Gen ITSM platform facilitates departmental collaboration, guaranteeing smooth communication and uniform service delivery. Adopting this advanced strategy allows companies to quickly adjust to shifting market conditions, improving overall operational resilience and accelerating digital transformation.
North American market for Next-generation IT Service Management (ITSM) Platform is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.
Asia-Pacific market for Next-generation IT Service Management (ITSM) Platform is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.
The global market for Next-generation IT Service Management (ITSM) Platform in SME is estimated to increase from $ million in 2024 to $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.
The major global companies of Next-generation IT Service Management (ITSM) Platform include Blockchain App Factory, SysAid, Wipro, Zoho Corporation Pvt. Ltd, Rezolve.ai, Bellridge, EasyVista, RealIT, etc. In 2024, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Next-generation IT Service Management (ITSM) Platform, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Next-generation IT Service Management (ITSM) Platform.
The Next-generation IT Service Management (ITSM) Platform market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global Next-generation IT Service Management (ITSM) Platform market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Next-generation IT Service Management (ITSM) Platform companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Blockchain App Factory
SysAid
Wipro
Zoho Corporation Pvt. Ltd
Rezolve.ai
Bellridge
EasyVista
RealIT
Segment by Type
Customized
General
Segment by Application
SME
Large Enterprises
By Region
North America
United States
Canada
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Rest of Europe
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Next-generation IT Service Management (ITSM) Platform company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.

Table Of Contents:

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Next-generation IT Service Management (ITSM) Platform Market Size Growth Rate by Type: 2020 VS 2024 VS 2031
1.2.2 Customized
1.2.3 General
1.3 Market by Application
1.3.1 Global Next-generation IT Service Management (ITSM) Platform Market Growth by Application: 2020 VS 2024 VS 2031
1.3.2 SME
1.3.3 Large Enterprises
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Next-generation IT Service Management (ITSM) Platform Market Perspective (2020-2031)
2.2 Global Next-generation IT Service Management (ITSM) Platform Growth Trends by Region
2.2.1 Global Next-generation IT Service Management (ITSM) Platform Market Size by Region: 2020 VS 2024 VS 2031
2.2.2 Next-generation IT Service Management (ITSM) Platform Historic Market Size by Region (2020-2025)
2.2.3 Next-generation IT Service Management (ITSM) Platform Forecasted Market Size by Region (2026-2031)
2.3 Next-generation IT Service Management (ITSM) Platform Market Dynamics
2.3.1 Next-generation IT Service Management (ITSM) Platform Industry Trends
2.3.2 Next-generation IT Service Management (ITSM) Platform Market Drivers
2.3.3 Next-generation IT Service Management (ITSM) Platform Market Challenges
2.3.4 Next-generation IT Service Management (ITSM) Platform Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Next-generation IT Service Management (ITSM) Platform Players by Revenue
3.1.1 Global Top Next-generation IT Service Management (ITSM) Platform Players by Revenue (2020-2025)
3.1.2 Global Next-generation IT Service Management (ITSM) Platform Revenue Market Share by Players (2020-2025)
3.2 Global Top Next-generation IT Service Management (ITSM) Platform Players by Company Type and Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players Ranking by Next-generation IT Service Management (ITSM) Platform Revenue
3.4 Global Next-generation IT Service Management (ITSM) Platform Market Concentration Ratio
3.4.1 Global Next-generation IT Service Management (ITSM) Platform Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Next-generation IT Service Management (ITSM) Platform Revenue in 2024
3.5 Global Key Players of Next-generation IT Service Management (ITSM) Platform Head office and Area Served
3.6 Global Key Players of Next-generation IT Service Management (ITSM) Platform, Product and Application
3.7 Global Key Players of Next-generation IT Service Management (ITSM) Platform, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 Next-generation IT Service Management (ITSM) Platform Breakdown Data by Type
4.1 Global Next-generation IT Service Management (ITSM) Platform Historic Market Size by Type (2020-2025)
4.2 Global Next-generation IT Service Management (ITSM) Platform Forecasted Market Size by Type (2026-2031)
5 Next-generation IT Service Management (ITSM) Platform Breakdown Data by Application
5.1 Global Next-generation IT Service Management (ITSM) Platform Historic Market Size by Application (2020-2025)
5.2 Global Next-generation IT Service Management (ITSM) Platform Forecasted Market Size by Application (2026-2031)
6 North America
6.1 North America Next-generation IT Service Management (ITSM) Platform Market Size (2020-2031)
6.2 North America Next-generation IT Service Management (ITSM) Platform Market Growth Rate by Country: 2020 VS 2024 VS 2031
6.3 North America Next-generation IT Service Management (ITSM) Platform Market Size by Country (2020-2025)
6.4 North America Next-generation IT Service Management (ITSM) Platform Market Size by Country (2026-2031)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Next-generation IT Service Management (ITSM) Platform Market Size (2020-2031)
7.2 Europe Next-generation IT Service Management (ITSM) Platform Market Growth Rate by Country: 2020 VS 2024 VS 2031
7.3 Europe Next-generation IT Service Management (ITSM) Platform Market Size by Country (2020-2025)
7.4 Europe Next-generation IT Service Management (ITSM) Platform Market Size by Country (2026-2031)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Next-generation IT Service Management (ITSM) Platform Market Size (2020-2031)
8.2 Asia-Pacific Next-generation IT Service Management (ITSM) Platform Market Growth Rate by Region: 2020 VS 2024 VS 2031
8.3 Asia-Pacific Next-generation IT Service Management (ITSM) Platform Market Size by Region (2020-2025)
8.4 Asia-Pacific Next-generation IT Service Management (ITSM) Platform Market Size by Region (2026-2031)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Next-generation IT Service Management (ITSM) Platform Market Size (2020-2031)
9.2 Latin America Next-generation IT Service Management (ITSM) Platform Market Growth Rate by Country: 2020 VS 2024 VS 2031
9.3 Latin America Next-generation IT Service Management (ITSM) Platform Market Size by Country (2020-2025)
9.4 Latin America Next-generation IT Service Management (ITSM) Platform Market Size by Country (2026-2031)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Next-generation IT Service Management (ITSM) Platform Market Size (2020-2031)
10.2 Middle East & Africa Next-generation IT Service Management (ITSM) Platform Market Growth Rate by Country: 2020 VS 2024 VS 2031
10.3 Middle East & Africa Next-generation IT Service Management (ITSM) Platform Market Size by Country (2020-2025)
10.4 Middle East & Africa Next-generation IT Service Management (ITSM) Platform Market Size by Country (2026-2031)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Blockchain App Factory
11.1.1 Blockchain App Factory Company Details
11.1.2 Blockchain App Factory Business Overview
11.1.3 Blockchain App Factory Next-generation IT Service Management (ITSM) Platform Introduction
11.1.4 Blockchain App Factory Revenue in Next-generation IT Service Management (ITSM) Platform Business (2020-2025)
11.1.5 Blockchain App Factory Recent Development
11.2 SysAid
11.2.1 SysAid Company Details
11.2.2 SysAid Business Overview
11.2.3 SysAid Next-generation IT Service Management (ITSM) Platform Introduction
11.2.4 SysAid Revenue in Next-generation IT Service Management (ITSM) Platform Business (2020-2025)
11.2.5 SysAid Recent Development
11.3 Wipro
11.3.1 Wipro Company Details
11.3.2 Wipro Business Overview
11.3.3 Wipro Next-generation IT Service Management (ITSM) Platform Introduction
11.3.4 Wipro Revenue in Next-generation IT Service Management (ITSM) Platform Business (2020-2025)
11.3.5 Wipro Recent Development
11.4 Zoho Corporation Pvt. Ltd
11.4.1 Zoho Corporation Pvt. Ltd Company Details
11.4.2 Zoho Corporation Pvt. Ltd Business Overview
11.4.3 Zoho Corporation Pvt. Ltd Next-generation IT Service Management (ITSM) Platform Introduction
11.4.4 Zoho Corporation Pvt. Ltd Revenue in Next-generation IT Service Management (ITSM) Platform Business (2020-2025)
11.4.5 Zoho Corporation Pvt. Ltd Recent Development
11.5 Rezolve.ai
11.5.1 Rezolve.ai Company Details
11.5.2 Rezolve.ai Business Overview
11.5.3 Rezolve.ai Next-generation IT Service Management (ITSM) Platform Introduction
11.5.4 Rezolve.ai Revenue in Next-generation IT Service Management (ITSM) Platform Business (2020-2025)
11.5.5 Rezolve.ai Recent Development
11.6 Bellridge
11.6.1 Bellridge Company Details
11.6.2 Bellridge Business Overview
11.6.3 Bellridge Next-generation IT Service Management (ITSM) Platform Introduction
11.6.4 Bellridge Revenue in Next-generation IT Service Management (ITSM) Platform Business (2020-2025)
11.6.5 Bellridge Recent Development
11.7 EasyVista
11.7.1 EasyVista Company Details
11.7.2 EasyVista Business Overview
11.7.3 EasyVista Next-generation IT Service Management (ITSM) Platform Introduction
11.7.4 EasyVista Revenue in Next-generation IT Service Management (ITSM) Platform Business (2020-2025)
11.7.5 EasyVista Recent Development
11.8 RealIT
11.8.1 RealIT Company Details
11.8.2 RealIT Business Overview
11.8.3 RealIT Next-generation IT Service Management (ITSM) Platform Introduction
11.8.4 RealIT Revenue in Next-generation IT Service Management (ITSM) Platform Business (2020-2025)
11.8.5 RealIT Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.1.1 Research Programs/Design
13.1.1.2 Market Size Estimation
13.1.1.3 Market Breakdown and Data Triangulation
13.1.2 Data Source
13.1.2.1 Secondary Sources
13.1.2.2 Primary Sources
13.2 Author Details
13.3 Disclaimer

Companies Mentioned:

Blockchain App Factory
SysAid
Wipro
Zoho Corporation Pvt. Ltd
Rezolve.ai
Bellridge
EasyVista
RealIT

License Types:

Single User License (PDF)

This license allows for use of a publication by one person.
This person may print out a single copy of the publication.
This person can include information given in the publication in presentations and internal reports by providing full copyright credit to the publisher.
This person cannot share the publication (or any information contained therein) with any other person or persons.
Unless a Enterprise License is purchased, a Single User License must be purchased for every person that wishes to use the publication within the same organization.
Customers who infringe these license terms are liable for a Global license fee.

听

Site License (PDF)*

This license allows for use of a publication by all users within one corporate location, e.g. a regional office.
These users may print out a single copy of the publication.
These users can include information given in the publication in presentations and internal reports by providing full copyright credit to the publisher.
These users cannot share the publication (or any information contained therein) with any other person or persons outside the corporate location for which the publication is purchased.
Unless a Enterprise License is purchased, a Site User License must be purchased for every corporate location by an organization that wishes to use the publication within the same organization.
Customers who infringe these license terms are liable for a Global license fee.

听

Global License (PDF)*

This license allows for use of a publication by unlimited users within the purchasing organization e.g. all employees of a single company.
Each of these people may use the publication on any computer, and may print out the report, but may not share the publication (or any information contained therein) with any other person or persons outside of the organization.
These employees of purchasing organization can include information given in the publication in presentations and internal reports by providing full copyright credit to the publisher.

*If Applicable.

91制片厂