Intelligent customer function or intelligent client (IC) is an in-house capability within a host organisation which has responsibility for the ownership, management and delivery of a defined service or range of services on behalf of part or all of the organisation, to that organisation.
The global Online Intelligent Customer Service System market was valued at US$ million in 2022 and is anticipated to reach US$ million by 2029, witnessing a CAGR of % during the forecast period 2023-2029. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
North American market for Online Intelligent Customer Service System is estimated to increase from $ million in 2023 to reach $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.
Asia-Pacific market for Online Intelligent Customer Service System is estimated to increase from $ million in 2023 to reach $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.
The global market for Online Intelligent Customer Service System in Enterprise Website is estimated to increase from $ million in 2023 to $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.
The key global companies of Online Intelligent Customer Service System include Watson Assistant (IBM), MobileMonkey, Freshdesk, Oracle, Genesys, AWS, ItsAlive, Amelia and Xpresso.ai, etc. In 2022, the world's top three vendors accounted for approximately % of the revenue.
Report Scope
This report aims to provide a comprehensive presentation of the global market for Online Intelligent Customer Service System, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Online Intelligent Customer Service System.
The Online Intelligent Customer Service System market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2022 as the base year, with history and forecast data for the period from 2018 to 2029. This report segments the global Online Intelligent Customer Service System market comprehensively. Regional market sizes, concerning products by type, by application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Online Intelligent Customer Service System companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by type, by application, and by regions.
By Company
Watson Assistant (IBM)
MobileMonkey
Freshdesk
Oracle
Genesys
AWS
ItsAlive
Amelia
Xpresso.ai
Reply.ai
Nuance
AgentBot
Botsify
Bold 360
Acquire.io
SnapEngage
WP-Chatbot
DialogFlow
Conversable
Pandorabots
ChattyPeople
ActiveChat
Shanghai Xiaoi Robot Technology
Beijing Wofengshidai Data Technology
Beijing Yizhangyunfeng Tech
Nanjing Yunwen Network Technology
Beijing Sinovoice Technology
Segment by Type
Text Chatbot
Voice Chatbot
Segment by Application
Enterprise Website
Online Store
Other
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Core Chapters
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Online Intelligent Customer Service System companies鈥� competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the key companies in the market in detail, including product revenue, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Online Intelligent Customer Service System Market Size Growth Rate by Type: 2018 VS 2022 VS 2029
1.2.2 Text Chatbot
1.2.3 Voice Chatbot
1.3 Market by Application
1.3.1 Global Online Intelligent Customer Service System Market Growth by Application: 2018 VS 2022 VS 2029
1.3.2 Enterprise Website
1.3.3 Online Store
1.3.4 Other
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Online Intelligent Customer Service System Market Perspective (2018-2029)
2.2 Online Intelligent Customer Service System Growth Trends by Region
2.2.1 Global Online Intelligent Customer Service System Market Size by Region: 2018 VS 2022 VS 2029
2.2.2 Online Intelligent Customer Service System Historic Market Size by Region (2018-2023)
2.2.3 Online Intelligent Customer Service System Forecasted Market Size by Region (2024-2029)
2.3 Online Intelligent Customer Service System Market Dynamics
2.3.1 Online Intelligent Customer Service System Industry Trends
2.3.2 Online Intelligent Customer Service System Market Drivers
2.3.3 Online Intelligent Customer Service System Market Challenges
2.3.4 Online Intelligent Customer Service System Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Online Intelligent Customer Service System Players by Revenue
3.1.1 Global Top Online Intelligent Customer Service System Players by Revenue (2018-2023)
3.1.2 Global Online Intelligent Customer Service System Revenue Market Share by Players (2018-2023)
3.2 Global Online Intelligent Customer Service System Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Online Intelligent Customer Service System Revenue
3.4 Global Online Intelligent Customer Service System Market Concentration Ratio
3.4.1 Global Online Intelligent Customer Service System Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Online Intelligent Customer Service System Revenue in 2022
3.5 Online Intelligent Customer Service System Key Players Head office and Area Served
3.6 Key Players Online Intelligent Customer Service System Product Solution and Service
3.7 Date of Enter into Online Intelligent Customer Service System Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Online Intelligent Customer Service System Breakdown Data by Type
4.1 Global Online Intelligent Customer Service System Historic Market Size by Type (2018-2023)
4.2 Global Online Intelligent Customer Service System Forecasted Market Size by Type (2024-2029)
5 Online Intelligent Customer Service System Breakdown Data by Application
5.1 Global Online Intelligent Customer Service System Historic Market Size by Application (2018-2023)
5.2 Global Online Intelligent Customer Service System Forecasted Market Size by Application (2024-2029)
6 North America
6.1 North America Online Intelligent Customer Service System Market Size (2018-2029)
6.2 North America Online Intelligent Customer Service System Market Growth Rate by Country: 2018 VS 2022 VS 2029
6.3 North America Online Intelligent Customer Service System Market Size by Country (2018-2023)
6.4 North America Online Intelligent Customer Service System Market Size by Country (2024-2029)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Online Intelligent Customer Service System Market Size (2018-2029)
7.2 Europe Online Intelligent Customer Service System Market Growth Rate by Country: 2018 VS 2022 VS 2029
7.3 Europe Online Intelligent Customer Service System Market Size by Country (2018-2023)
7.4 Europe Online Intelligent Customer Service System Market Size by Country (2024-2029)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Online Intelligent Customer Service System Market Size (2018-2029)
8.2 Asia-Pacific Online Intelligent Customer Service System Market Growth Rate by Region: 2018 VS 2022 VS 2029
8.3 Asia-Pacific Online Intelligent Customer Service System Market Size by Region (2018-2023)
8.4 Asia-Pacific Online Intelligent Customer Service System Market Size by Region (2024-2029)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Online Intelligent Customer Service System Market Size (2018-2029)
9.2 Latin America Online Intelligent Customer Service System Market Growth Rate by Country: 2018 VS 2022 VS 2029
9.3 Latin America Online Intelligent Customer Service System Market Size by Country (2018-2023)
9.4 Latin America Online Intelligent Customer Service System Market Size by Country (2024-2029)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Online Intelligent Customer Service System Market Size (2018-2029)
10.2 Middle East & Africa Online Intelligent Customer Service System Market Growth Rate by Country: 2018 VS 2022 VS 2029
10.3 Middle East & Africa Online Intelligent Customer Service System Market Size by Country (2018-2023)
10.4 Middle East & Africa Online Intelligent Customer Service System Market Size by Country (2024-2029)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Watson Assistant (IBM)
11.1.1 Watson Assistant (IBM) Company Detail
11.1.2 Watson Assistant (IBM) Business Overview
11.1.3 Watson Assistant (IBM) Online Intelligent Customer Service System Introduction
11.1.4 Watson Assistant (IBM) Revenue in Online Intelligent Customer Service System Business (2018-2023)
11.1.5 Watson Assistant (IBM) Recent Development
11.2 MobileMonkey
11.2.1 MobileMonkey Company Detail
11.2.2 MobileMonkey Business Overview
11.2.3 MobileMonkey Online Intelligent Customer Service System Introduction
11.2.4 MobileMonkey Revenue in Online Intelligent Customer Service System Business (2018-2023)
11.2.5 MobileMonkey Recent Development
11.3 Freshdesk
11.3.1 Freshdesk Company Detail
11.3.2 Freshdesk Business Overview
11.3.3 Freshdesk Online Intelligent Customer Service System Introduction
11.3.4 Freshdesk Revenue in Online Intelligent Customer Service System Business (2018-2023)
11.3.5 Freshdesk Recent Development
11.4 Oracle
11.4.1 Oracle Company Detail
11.4.2 Oracle Business Overview
11.4.3 Oracle Online Intelligent Customer Service System Introduction
11.4.4 Oracle Revenue in Online Intelligent Customer Service System Business (2018-2023)
11.4.5 Oracle Recent Development
11.5 Genesys
11.5.1 Genesys Company Detail
11.5.2 Genesys Business Overview
11.5.3 Genesys Online Intelligent Customer Service System Introduction
11.5.4 Genesys Revenue in Online Intelligent Customer Service System Business (2018-2023)
11.5.5 Genesys Recent Development
11.6 AWS
11.6.1 AWS Company Detail
11.6.2 AWS Business Overview
11.6.3 AWS Online Intelligent Customer Service System Introduction
11.6.4 AWS Revenue in Online Intelligent Customer Service System Business (2018-2023)
11.6.5 AWS Recent Development
11.7 ItsAlive
11.7.1 ItsAlive Company Detail
11.7.2 ItsAlive Business Overview
11.7.3 ItsAlive Online Intelligent Customer Service System Introduction
11.7.4 ItsAlive Revenue in Online Intelligent Customer Service System Business (2018-2023)
11.7.5 ItsAlive Recent Development
11.8 Amelia
11.8.1 Amelia Company Detail
11.8.2 Amelia Business Overview
11.8.3 Amelia Online Intelligent Customer Service System Introduction
11.8.4 Amelia Revenue in Online Intelligent Customer Service System Business (2018-2023)
11.8.5 Amelia Recent Development
11.9 Xpresso.ai
11.9.1 Xpresso.ai Company Detail
11.9.2 Xpresso.ai Business Overview
11.9.3 Xpresso.ai Online Intelligent Customer Service System Introduction
11.9.4 Xpresso.ai Revenue in Online Intelligent Customer Service System Business (2018-2023)
11.9.5 Xpresso.ai Recent Development
11.10 Reply.ai
11.10.1 Reply.ai Company Detail
11.10.2 Reply.ai Business Overview
11.10.3 Reply.ai Online Intelligent Customer Service System Introduction
11.10.4 Reply.ai Revenue in Online Intelligent Customer Service System Business (2018-2023)
11.10.5 Reply.ai Recent Development
11.11 Nuance
11.11.1 Nuance Company Detail
11.11.2 Nuance Business Overview
11.11.3 Nuance Online Intelligent Customer Service System Introduction
11.11.4 Nuance Revenue in Online Intelligent Customer Service System Business (2018-2023)
11.11.5 Nuance Recent Development
11.12 AgentBot
11.12.1 AgentBot Company Detail
11.12.2 AgentBot Business Overview
11.12.3 AgentBot Online Intelligent Customer Service System Introduction
11.12.4 AgentBot Revenue in Online Intelligent Customer Service System Business (2018-2023)
11.12.5 AgentBot Recent Development
11.13 Botsify
11.13.1 Botsify Company Detail
11.13.2 Botsify Business Overview
11.13.3 Botsify Online Intelligent Customer Service System Introduction
11.13.4 Botsify Revenue in Online Intelligent Customer Service System Business (2018-2023)
11.13.5 Botsify Recent Development
11.14 Bold 360
11.14.1 Bold 360 Company Detail
11.14.2 Bold 360 Business Overview
11.14.3 Bold 360 Online Intelligent Customer Service System Introduction
11.14.4 Bold 360 Revenue in Online Intelligent Customer Service System Business (2018-2023)
11.14.5 Bold 360 Recent Development
11.15 Acquire.io
11.15.1 Acquire.io Company Detail
11.15.2 Acquire.io Business Overview
11.15.3 Acquire.io Online Intelligent Customer Service System Introduction
11.15.4 Acquire.io Revenue in Online Intelligent Customer Service System Business (2018-2023)
11.15.5 Acquire.io Recent Development
11.16 SnapEngage
11.16.1 SnapEngage Company Detail
11.16.2 SnapEngage Business Overview
11.16.3 SnapEngage Online Intelligent Customer Service System Introduction
11.16.4 SnapEngage Revenue in Online Intelligent Customer Service System Business (2018-2023)
11.16.5 SnapEngage Recent Development
11.17 WP-Chatbot
11.17.1 WP-Chatbot Company Detail
11.17.2 WP-Chatbot Business Overview
11.17.3 WP-Chatbot Online Intelligent Customer Service System Introduction
11.17.4 WP-Chatbot Revenue in Online Intelligent Customer Service System Business (2018-2023)
11.17.5 WP-Chatbot Recent Development
11.18 DialogFlow
11.18.1 DialogFlow Company Detail
11.18.2 DialogFlow Business Overview
11.18.3 DialogFlow Online Intelligent Customer Service System Introduction
11.18.4 DialogFlow Revenue in Online Intelligent Customer Service System Business (2018-2023)
11.18.5 DialogFlow Recent Development
11.19 Conversable
11.19.1 Conversable Company Detail
11.19.2 Conversable Business Overview
11.19.3 Conversable Online Intelligent Customer Service System Introduction
11.19.4 Conversable Revenue in Online Intelligent Customer Service System Business (2018-2023)
11.19.5 Conversable Recent Development
11.20 Pandorabots
11.20.1 Pandorabots Company Detail
11.20.2 Pandorabots Business Overview
11.20.3 Pandorabots Online Intelligent Customer Service System Introduction
11.20.4 Pandorabots Revenue in Online Intelligent Customer Service System Business (2018-2023)
11.20.5 Pandorabots Recent Development
11.21 ChattyPeople
11.21.1 ChattyPeople Company Detail
11.21.2 ChattyPeople Business Overview
11.21.3 ChattyPeople Online Intelligent Customer Service System Introduction
11.21.4 ChattyPeople Revenue in Online Intelligent Customer Service System Business (2018-2023)
11.21.5 ChattyPeople Recent Development
11.22 ActiveChat
11.22.1 ActiveChat Company Detail
11.22.2 ActiveChat Business Overview
11.22.3 ActiveChat Online Intelligent Customer Service System Introduction
11.22.4 ActiveChat Revenue in Online Intelligent Customer Service System Business (2018-2023)
11.22.5 ActiveChat Recent Development
11.23 Shanghai Xiaoi Robot Technology
11.23.1 Shanghai Xiaoi Robot Technology Company Detail
11.23.2 Shanghai Xiaoi Robot Technology Business Overview
11.23.3 Shanghai Xiaoi Robot Technology Online Intelligent Customer Service System Introduction
11.23.4 Shanghai Xiaoi Robot Technology Revenue in Online Intelligent Customer Service System Business (2018-2023)
11.23.5 Shanghai Xiaoi Robot Technology Recent Development
11.24 Beijing Wofengshidai Data Technology
11.24.1 Beijing Wofengshidai Data Technology Company Detail
11.24.2 Beijing Wofengshidai Data Technology Business Overview
11.24.3 Beijing Wofengshidai Data Technology Online Intelligent Customer Service System Introduction
11.24.4 Beijing Wofengshidai Data Technology Revenue in Online Intelligent Customer Service System Business (2018-2023)
11.24.5 Beijing Wofengshidai Data Technology Recent Development
11.25 Beijing Yizhangyunfeng Tech
11.25.1 Beijing Yizhangyunfeng Tech Company Detail
11.25.2 Beijing Yizhangyunfeng Tech Business Overview
11.25.3 Beijing Yizhangyunfeng Tech Online Intelligent Customer Service System Introduction
11.25.4 Beijing Yizhangyunfeng Tech Revenue in Online Intelligent Customer Service System Business (2018-2023)
11.25.5 Beijing Yizhangyunfeng Tech Recent Development
11.26 Nanjing Yunwen Network Technology
11.26.1 Nanjing Yunwen Network Technology Company Detail
11.26.2 Nanjing Yunwen Network Technology Business Overview
11.26.3 Nanjing Yunwen Network Technology Online Intelligent Customer Service System Introduction
11.26.4 Nanjing Yunwen Network Technology Revenue in Online Intelligent Customer Service System Business (2018-2023)
11.26.5 Nanjing Yunwen Network Technology Recent Development
11.27 Beijing Sinovoice Technology
11.27.1 Beijing Sinovoice Technology Company Detail
11.27.2 Beijing Sinovoice Technology Business Overview
11.27.3 Beijing Sinovoice Technology Online Intelligent Customer Service System Introduction
11.27.4 Beijing Sinovoice Technology Revenue in Online Intelligent Customer Service System Business (2018-2023)
11.27.5 Beijing Sinovoice Technology Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Watson Assistant (IBM)
MobileMonkey
Freshdesk
Oracle
Genesys
AWS
ItsAlive
Amelia
Xpresso.ai
Reply.ai
Nuance
AgentBot
Botsify
Bold 360
Acquire.io
SnapEngage
WP-Chatbot
DialogFlow
Conversable
Pandorabots
ChattyPeople
ActiveChat
Shanghai Xiaoi Robot Technology
Beijing Wofengshidai Data Technology
Beijing Yizhangyunfeng Tech
Nanjing Yunwen Network Technology
Beijing Sinovoice Technology
听
听
*If Applicable.
