Open source helpdesk isÌýa software based solely on open source and offering a ticket management system. It allows you to provide customer support and directs requests from various communication channels to the platform (e-mail, contact forms, live chat), thanks to which the agent can manage everything in one place.
The global Open Source Help Desk Software market was valued at US$ 13390 million in 2023 and is anticipated to reach US$ 21420 million by 2030, witnessing a CAGR of 6.9% during the forecast period 2024-2030.
The global open source help desk software market refers to the market for help desk software solutions that are based on open source technology. Open source software is software with a source code that is freely available to the public, allowing users to modify, customize, and distribute the software as per their requirements. Open source help desk software provides organizations with the flexibility to tailor the software to their specific needs, eliminating vendor lock-in and reducing costs associated with proprietary software.
Key factors driving the growth of the global open source help desk software market include:
Cost-effectiveness: Open source help desk software offers a cost-effective alternative to proprietary solutions. Organizations can save on licensing fees and reduce the total cost of ownership by using open source software. Additionally, the community-driven nature of open source software often leads to the availability of free community editions that provide essential help desk functionality.
Customizability and Flexibility: Open source software allows organizations to modify and customize the software as per their specific requirements. This enables businesses to tailor the help desk software to their unique workflows, business processes, and branding. The availability of the source code also provides organizations with the ability to integrate the help desk software with other tools and systems, enhancing overall efficiency and productivity.
Community Support and Collaboration: Open source help desk software benefits from a vibrant community of developers, users, and contributors. The open source community provides support, shares knowledge, and collaborates on the development and improvement of the software. Organizations can leverage this community support to troubleshoot issues, seek advice, and contribute to the software’s evolution.
Scalability and Extensibility: Open source help desk software is often designed to be highly scalable and extensible. Organizations can easily scale the software to accommodate growing user bases or evolving business needs. Additionally, the availability of plugins, extensions, and integrations allows organizations to extend the functionality of the help desk software and integrate it with other systems, further enhancing its capabilities.
Security and Data Privacy: Open source software provides transparency and gives organizations greater control over their data and security. With proprietary software, organizations rely on the vendor for security updates and bug fixes. In contrast, open source software allows users to review the source code, identify vulnerabilities, and make necessary fixes or rely on the community to address security issues promptly.
Adoption of Cloud-based Solutions: The market for cloud-based help desk software is witnessing significant growth. Open source help desk software is also available as cloud-based solutions, offering the advantages of scalability, accessibility, and reduced infrastructure costs. The adoption of cloud-based open source help desk software is particularly relevant for small and medium-sized enterprises (SMEs) that may lack the resources for infrastructure investment.
In summary, the global open source help desk software market is driven by the cost-effectiveness, customizability, flexibility, community support, scalability, extensibility, security, and data privacy advantages offered by open source software. As organizations seek affordable and customizable help desk solutions, the adoption of open source help desk software is expected to increase across various industries.
This report aims to provide a comprehensive presentation of the global market for Open Source Help Desk Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Open Source Help Desk Software.
Report Scope
The Open Source Help Desk Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Open Source Help Desk Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Open Source Help Desk Software companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Atlassian
Axios
BMC Software
CA Technologies
Cherwell Software
Freshworks
HappyFox Inc
Ivanti
Hewlett Packard Enterprise (HPE)
Kayako
ASG Technologies
Resolve Systems
ServiceNow
Sunrise Software Ltd
SunView Software
Vision Helpdesk
Kaseya Ltd
Zendesk
Segment by Type
³§²Ñ·¡â€™s
Large Enterprise
Segment by Application
IT
Telecommunication
Education
Government
Retail
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Open Source Help Desk Software companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Open Source Help Desk Software Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 ³§²Ñ·¡â€™s
1.2.3 Large Enterprise
1.3 Market by Application
1.3.1 Global Open Source Help Desk Software Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 IT
1.3.3 Telecommunication
1.3.4 Education
1.3.5 Government
1.3.6 Retail
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Open Source Help Desk Software Market Perspective (2019-2030)
2.2 Open Source Help Desk Software Growth Trends by Region
2.2.1 Global Open Source Help Desk Software Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Open Source Help Desk Software Historic Market Size by Region (2019-2024)
2.2.3 Open Source Help Desk Software Forecasted Market Size by Region (2025-2030)
2.3 Open Source Help Desk Software Market Dynamics
2.3.1 Open Source Help Desk Software Industry Trends
2.3.2 Open Source Help Desk Software Market Drivers
2.3.3 Open Source Help Desk Software Market Challenges
2.3.4 Open Source Help Desk Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Open Source Help Desk Software Players by Revenue
3.1.1 Global Top Open Source Help Desk Software Players by Revenue (2019-2024)
3.1.2 Global Open Source Help Desk Software Revenue Market Share by Players (2019-2024)
3.2 Global Open Source Help Desk Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Open Source Help Desk Software Revenue
3.4 Global Open Source Help Desk Software Market Concentration Ratio
3.4.1 Global Open Source Help Desk Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Open Source Help Desk Software Revenue in 2023
3.5 Open Source Help Desk Software Key Players Head office and Area Served
3.6 Key Players Open Source Help Desk Software Product Solution and Service
3.7 Date of Enter into Open Source Help Desk Software Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Open Source Help Desk Software Breakdown Data by Type
4.1 Global Open Source Help Desk Software Historic Market Size by Type (2019-2024)
4.2 Global Open Source Help Desk Software Forecasted Market Size by Type (2025-2030)
5 Open Source Help Desk Software Breakdown Data by Application
5.1 Global Open Source Help Desk Software Historic Market Size by Application (2019-2024)
5.2 Global Open Source Help Desk Software Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Open Source Help Desk Software Market Size (2019-2030)
6.2 North America Open Source Help Desk Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Open Source Help Desk Software Market Size by Country (2019-2024)
6.4 North America Open Source Help Desk Software Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Open Source Help Desk Software Market Size (2019-2030)
7.2 Europe Open Source Help Desk Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Open Source Help Desk Software Market Size by Country (2019-2024)
7.4 Europe Open Source Help Desk Software Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Open Source Help Desk Software Market Size (2019-2030)
8.2 Asia-Pacific Open Source Help Desk Software Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Open Source Help Desk Software Market Size by Region (2019-2024)
8.4 Asia-Pacific Open Source Help Desk Software Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Open Source Help Desk Software Market Size (2019-2030)
9.2 Latin America Open Source Help Desk Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Open Source Help Desk Software Market Size by Country (2019-2024)
9.4 Latin America Open Source Help Desk Software Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Open Source Help Desk Software Market Size (2019-2030)
10.2 Middle East & Africa Open Source Help Desk Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Open Source Help Desk Software Market Size by Country (2019-2024)
10.4 Middle East & Africa Open Source Help Desk Software Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Atlassian
11.1.1 Atlassian Company Detail
11.1.2 Atlassian Business Overview
11.1.3 Atlassian Open Source Help Desk Software Introduction
11.1.4 Atlassian Revenue in Open Source Help Desk Software Business (2019-2024)
11.1.5 Atlassian Recent Development
11.2 Axios
11.2.1 Axios Company Detail
11.2.2 Axios Business Overview
11.2.3 Axios Open Source Help Desk Software Introduction
11.2.4 Axios Revenue in Open Source Help Desk Software Business (2019-2024)
11.2.5 Axios Recent Development
11.3 BMC Software
11.3.1 BMC Software Company Detail
11.3.2 BMC Software Business Overview
11.3.3 BMC Software Open Source Help Desk Software Introduction
11.3.4 BMC Software Revenue in Open Source Help Desk Software Business (2019-2024)
11.3.5 BMC Software Recent Development
11.4 CA Technologies
11.4.1 CA Technologies Company Detail
11.4.2 CA Technologies Business Overview
11.4.3 CA Technologies Open Source Help Desk Software Introduction
11.4.4 CA Technologies Revenue in Open Source Help Desk Software Business (2019-2024)
11.4.5 CA Technologies Recent Development
11.5 Cherwell Software
11.5.1 Cherwell Software Company Detail
11.5.2 Cherwell Software Business Overview
11.5.3 Cherwell Software Open Source Help Desk Software Introduction
11.5.4 Cherwell Software Revenue in Open Source Help Desk Software Business (2019-2024)
11.5.5 Cherwell Software Recent Development
11.6 Freshworks
11.6.1 Freshworks Company Detail
11.6.2 Freshworks Business Overview
11.6.3 Freshworks Open Source Help Desk Software Introduction
11.6.4 Freshworks Revenue in Open Source Help Desk Software Business (2019-2024)
11.6.5 Freshworks Recent Development
11.7 HappyFox Inc
11.7.1 HappyFox Inc Company Detail
11.7.2 HappyFox Inc Business Overview
11.7.3 HappyFox Inc Open Source Help Desk Software Introduction
11.7.4 HappyFox Inc Revenue in Open Source Help Desk Software Business (2019-2024)
11.7.5 HappyFox Inc Recent Development
11.8 Ivanti
11.8.1 Ivanti Company Detail
11.8.2 Ivanti Business Overview
11.8.3 Ivanti Open Source Help Desk Software Introduction
11.8.4 Ivanti Revenue in Open Source Help Desk Software Business (2019-2024)
11.8.5 Ivanti Recent Development
11.9 Hewlett Packard Enterprise (HPE)
11.9.1 Hewlett Packard Enterprise (HPE) Company Detail
11.9.2 Hewlett Packard Enterprise (HPE) Business Overview
11.9.3 Hewlett Packard Enterprise (HPE) Open Source Help Desk Software Introduction
11.9.4 Hewlett Packard Enterprise (HPE) Revenue in Open Source Help Desk Software Business (2019-2024)
11.9.5 Hewlett Packard Enterprise (HPE) Recent Development
11.10 Kayako
11.10.1 Kayako Company Detail
11.10.2 Kayako Business Overview
11.10.3 Kayako Open Source Help Desk Software Introduction
11.10.4 Kayako Revenue in Open Source Help Desk Software Business (2019-2024)
11.10.5 Kayako Recent Development
11.11 ASG Technologies
11.11.1 ASG Technologies Company Detail
11.11.2 ASG Technologies Business Overview
11.11.3 ASG Technologies Open Source Help Desk Software Introduction
11.11.4 ASG Technologies Revenue in Open Source Help Desk Software Business (2019-2024)
11.11.5 ASG Technologies Recent Development
11.12 Resolve Systems
11.12.1 Resolve Systems Company Detail
11.12.2 Resolve Systems Business Overview
11.12.3 Resolve Systems Open Source Help Desk Software Introduction
11.12.4 Resolve Systems Revenue in Open Source Help Desk Software Business (2019-2024)
11.12.5 Resolve Systems Recent Development
11.13 ServiceNow
11.13.1 ServiceNow Company Detail
11.13.2 ServiceNow Business Overview
11.13.3 ServiceNow Open Source Help Desk Software Introduction
11.13.4 ServiceNow Revenue in Open Source Help Desk Software Business (2019-2024)
11.13.5 ServiceNow Recent Development
11.14 Sunrise Software Ltd
11.14.1 Sunrise Software Ltd Company Detail
11.14.2 Sunrise Software Ltd Business Overview
11.14.3 Sunrise Software Ltd Open Source Help Desk Software Introduction
11.14.4 Sunrise Software Ltd Revenue in Open Source Help Desk Software Business (2019-2024)
11.14.5 Sunrise Software Ltd Recent Development
11.15 SunView Software
11.15.1 SunView Software Company Detail
11.15.2 SunView Software Business Overview
11.15.3 SunView Software Open Source Help Desk Software Introduction
11.15.4 SunView Software Revenue in Open Source Help Desk Software Business (2019-2024)
11.15.5 SunView Software Recent Development
11.16 Vision Helpdesk
11.16.1 Vision Helpdesk Company Detail
11.16.2 Vision Helpdesk Business Overview
11.16.3 Vision Helpdesk Open Source Help Desk Software Introduction
11.16.4 Vision Helpdesk Revenue in Open Source Help Desk Software Business (2019-2024)
11.16.5 Vision Helpdesk Recent Development
11.17 Kaseya Ltd
11.17.1 Kaseya Ltd Company Detail
11.17.2 Kaseya Ltd Business Overview
11.17.3 Kaseya Ltd Open Source Help Desk Software Introduction
11.17.4 Kaseya Ltd Revenue in Open Source Help Desk Software Business (2019-2024)
11.17.5 Kaseya Ltd Recent Development
11.18 Zendesk
11.18.1 Zendesk Company Detail
11.18.2 Zendesk Business Overview
11.18.3 Zendesk Open Source Help Desk Software Introduction
11.18.4 Zendesk Revenue in Open Source Help Desk Software Business (2019-2024)
11.18.5 Zendesk Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Atlassian
Axios
BMC Software
CA Technologies
Cherwell Software
Freshworks
HappyFox Inc
Ivanti
Hewlett Packard Enterprise (HPE)
Kayako
ASG Technologies
Resolve Systems
ServiceNow
Sunrise Software Ltd
SunView Software
Vision Helpdesk
Kaseya Ltd
Zendesk
Ìý
Ìý
*If Applicable.
