Patient experience software is a type of software that helps healthcare providers and organizations measure, improve, and manage the experience and satisfaction of their patients. Patient experience software can collect and analyze feedback from patients through various channels such as surveys, reviews, ratings, comments, etc. Patient experience software can also provide insights and recommendations to improve the quality of care, service, and communication with patients. Patient experience software can also help healthcare providers and organizations comply with regulatory standards and accreditation requirements related to patient experience.
Market Analysis and Insights: Global Patient Experience Software Market
The global Patient Experience Software market is projected to grow from US$ 1247 million in 2024 to US$ 2034.4 million by 2030, at a Compound Annual Growth Rate (CAGR) of 8.5% during the forecast period.
The industry trend of patient experience software is influenced by several factors such as the growth of the healthcare sector, the demand for patient-centric care, the innovation and differentiation of patient experience software products and services, and the market competition. Some of the main trends that can be observed are:
The growth of the healthcare sector: The healthcare sector has been growing steadily in recent years, especially due to the impact of the COVID-19 pandemic, which has increased the demand for healthcare services and resources.This trend has increased the demand for patient experience software among healthcare providers and organizations, as they need to manage and improve the experience and satisfaction of their growing and diverse patient population.
The demand for patient-centric care: The patient-centric care is a model of care that puts the patient at the center of the decision-making process and considers their preferences, needs, values, and outcomes. The patient-centric care aims to improve the quality, safety, efficiency, and effectiveness of healthcare delivery, as well as to enhance the patient engagement, loyalty, and advocacy. According to a report by Accenture , 90% of healthcare executives agree that delivering a personalized patient experience is critical to their organization鈥檚 success. This trend has driven the adoption of patient experience software among healthcare providers and organizations, as they can use it to collect and analyze feedback from patients and provide them with more personalized and tailored care experiences.
The innovation and differentiation of patient experience software products and services: The patient experience software industry is also challenged by the need to innovate and differentiate its products and services in order to meet the changing needs and expectations of the customers and the market. The industry has been investing in research and development to create new products that offer better quality , performance , functionality , design , etc. For example , some of the innovations that have been introduced or are being developed in the industry are:
AI-powered patient experience software: AI-powered patient experience software is a type of patient experience software that uses artificial intelligence (AI) to enhance and automate various processes and tasks such as feedback collection , analysis , action , etc. AI-powered patient experience software can leverage machine learning , natural language processing , computer vision , etc. to create more effective , efficient , and intelligent patient experience solutions.
Mobile-based patient experience software: Mobile-based patient experience software is a type of patient experience software that uses mobile devices such as smartphones or tablets to access and use the software features and functions . Mobile-based patient experience software can offer benefits such as mobility , convenience , flexibility , productivity , etc.
Cloud-based patient experience software: Cloud-based patient experience software is a type of patient experience software that uses cloud computing technology to store and access data and applications over the internet rather than on local servers or devices . Cloud-based patient experience software can offer benefits such as scalability , accessibility , reliability , security , cost-effectiveness , etc.
Report Covers:
This report presents an overview of global market for Patient Experience Software market size. Analyses of the global market trends, with historic market revenue data for 2019 - 2023, estimates for 2024, and projections of CAGR through 2030.
This report researches the key producers of Patient Experience Software, also provides the revenue of main regions and countries. Highlights of the upcoming market potential for Patient Experience Software, and key regions/countries of focus to forecast this market into various segments and sub-segments. Country specific data and market value analysis for the U.S., Canada, Mexico, Brazil, China, Japan, South Korea, Southeast Asia, India, Germany, the U.K., Italy, Middle East, Africa, and Other Countries.
This report focuses on the Patient Experience Software revenue, market share and industry ranking of main companies, data from 2019 to 2024. Identification of the major stakeholders in the global Patient Experience Software market, and analysis of their competitive landscape and market positioning based on recent developments and segmental revenues. This report will help stakeholders to understand the competitive landscape and gain more insights and position their businesses and market strategies in a better way.
This report analyzes the segments data by Type and by Application, revenue, and growth rate, from 2019 to 2030. Evaluation and forecast the market size for Patient Experience Software revenue, projected growth trends, production technology, application and end-user industry.
Market Segmentation
By Company
Epic MyChart Bedside
Spok
Access Care Planning (formerly Mobizio)
Getwell
athenaCoordinator
eClinicalWorks
SimplePractice
Luma Health
Allscripts
ChiroTouch
Phreesia
DrChrono
SoftClinic
Solutionreach
WebPT
RevenueWell
Weave
Salesforce Health Cloud
patientNOW
PracticeSuite
Segment by Type
Interactive Patient Care Systems (IPC)
Patient Case Management
Patient Engagement
Patient Relationship Management (PRM)
Segment by Application
Hospitals
Health Systems
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
China
Asia (excluding China)
Japan
South Korea
China Taiwan
Southeast Asia
India
Latin America, Middle East & Africa
Brazil
Mexico
Turkey
Israel
GCC Countries
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (product type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Revenue of Patient Experience Software in global and regional level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world. This section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Patient Experience Software companies鈥� competitive landscape, revenue, market share and industry ranking, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: North America (US & Canada) by Type, by Application and by country, revenue for each segment.
Chapter 7: Europe by Type, by Application and by country, revenue for each segment.
Chapter 8: China by Type, and by Application, revenue for each segment.
Chapter 9: Asia (excluding China) by Type, by Application and by region, revenue for each segment.
Chapter 10: Middle East, Africa, and Latin America by Type, by Application and by country, revenue for each segment.
Chapter 11: Provides profiles of key companies, introducing the basic situation of the main companies in the market in detail, including product descriptions and specifications, Patient Experience Software revenue, gross margin, and recent development, etc.
Chapter 12: Analyst's Viewpoints/Conclusions
Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Patient Experience Software Market Size Growth Rate by Type, 2019 VS 2023 VS 2030
1.2.2 Interactive Patient Care Systems (IPC)
1.2.3 Patient Case Management
1.2.4 Patient Engagement
1.2.5 Patient Relationship Management (PRM)
1.3 Market by Application
1.3.1 Global Patient Experience Software Market Size Growth Rate by Application, 2019 VS 2023 VS 2030
1.3.2 Hospitals
1.3.3 Health Systems
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Patient Experience Software Market Perspective (2019-2030)
2.2 Global Patient Experience Software Growth Trends by Region
2.2.1 Patient Experience Software Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Patient Experience Software Historic Market Size by Region (2019-2024)
2.2.3 Patient Experience Software Forecasted Market Size by Region (2025-2030)
2.3 Patient Experience Software Market Dynamics
2.3.1 Patient Experience Software Industry Trends
2.3.2 Patient Experience Software Market Drivers
2.3.3 Patient Experience Software Market Challenges
2.3.4 Patient Experience Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Revenue Patient Experience Software by Players
3.1.1 Global Patient Experience Software Revenue by Players (2019-2024)
3.1.2 Global Patient Experience Software Revenue Market Share by Players (2019-2024)
3.2 Global Patient Experience Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players of Patient Experience Software, Ranking by Revenue, 2022 VS 2023 VS 2024
3.4 Global Patient Experience Software Market Concentration Ratio
3.4.1 Global Patient Experience Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Patient Experience Software Revenue in 2023
3.5 Global Key Players of Patient Experience Software Head office and Area Served
3.6 Global Key Players of Patient Experience Software, Product and Application
3.7 Global Key Players of Patient Experience Software, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 Patient Experience Software Breakdown Data by Type
4.1 Global Patient Experience Software Historic Market Size by Type (2019-2024)
4.2 Global Patient Experience Software Forecasted Market Size by Type (2025-2030)
5 Patient Experience Software Breakdown Data by Application
5.1 Global Patient Experience Software Historic Market Size by Application (2019-2024)
5.2 Global Patient Experience Software Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Patient Experience Software Market Size (2019-2030)
6.2 North America Patient Experience Software Market Size by Type
6.2.1 North America Patient Experience Software Market Size by Type (2019-2024)
6.2.2 North America Patient Experience Software Market Size by Type (2025-2030)
6.2.3 North America Patient Experience Software Market Share by Type (2019-2030)
6.3 North America Patient Experience Software Market Size by Application
6.3.1 North America Patient Experience Software Market Size by Application (2019-2024)
6.3.2 North America Patient Experience Software Market Size by Application (2025-2030)
6.3.3 North America Patient Experience Software Market Share by Application (2019-2030)
6.4 North America Patient Experience Software Market Size by Country
6.4.1 North America Patient Experience Software Market Size by Country: 2019 VS 2023 VS 2030
6.4.2 North America Patient Experience Software Market Size by Country (2019-2024)
6.4.3 North America Patient Experience Software Market Size by Country (2025-2030)
6.4.4 U.S.
6.4.5 Canada
7 Europe
7.1 Europe Patient Experience Software Market Size (2019-2030)
7.2 Europe Patient Experience Software Market Size by Type
7.2.1 Europe Patient Experience Software Market Size by Type (2019-2024)
7.2.2 Europe Patient Experience Software Market Size by Type (2025-2030)
7.2.3 Europe Patient Experience Software Market Share by Type (2019-2030)
7.3 Europe Patient Experience Software Market Size by Application
7.3.1 Europe Patient Experience Software Market Size by Application (2019-2024)
7.3.2 Europe Patient Experience Software Market Size by Application (2025-2030)
7.3.3 Europe Patient Experience Software Market Share by Application (2019-2030)
7.4 Europe Patient Experience Software Market Size by Country
7.4.1 Europe Patient Experience Software Market Size by Country: 2019 VS 2023 VS 2030
7.4.2 Europe Patient Experience Software Market Size by Country (2019-2024)
7.4.3 Europe Patient Experience Software Market Size by Country (2025-2030)
7.4.3 Germany
7.4.4 France
7.4.5 U.K.
7.4.6 Italy
7.4.7 Russia
7.4.8 Nordic Countries
8 China
8.1 China Patient Experience Software Market Size (2019-2030)
8.2 China Patient Experience Software Market Size by Type
8.2.1 China Patient Experience Software Market Size by Type (2019-2024)
8.2.2 China Patient Experience Software Market Size by Type (2025-2030)
8.2.3 China Patient Experience Software Market Share by Type (2019-2030)
8.3 China Patient Experience Software Market Size by Application
8.3.1 China Patient Experience Software Market Size by Application (2019-2024)
8.3.2 China Patient Experience Software Market Size by Application (2025-2030)
8.3.3 China Patient Experience Software Market Share by Application (2019-2030)
9 Asia (excluding China)
9.1 Asia Patient Experience Software Market Size (2019-2030)
9.2 Asia Patient Experience Software Market Size by Type
9.2.1 Asia Patient Experience Software Market Size by Type (2019-2024)
9.2.2 Asia Patient Experience Software Market Size by Type (2025-2030)
9.2.3 Asia Patient Experience Software Market Share by Type (2019-2030)
9.3 Asia Patient Experience Software Market Size by Application
9.3.1 Asia Patient Experience Software Market Size by Application (2019-2024)
9.3.2 Asia Patient Experience Software Market Size by Application (2025-2030)
9.3.3 Asia Patient Experience Software Market Share by Application (2019-2030)
9.4 Asia Patient Experience Software Market Size by Region
9.4.1 Asia Patient Experience Software Market Size by Region: 2019 VS 2023 VS 2030
9.4.2 Asia Patient Experience Software Market Size by Region (2019-2024)
9.4.3 Asia Patient Experience Software Market Size by Region (2025-2030)
9.4.4 Japan
9.4.5 South Korea
9.4.6 China Taiwan
9.4.7 Southeast Asia
9.4.8 India
9.4.9 Australia
10 Middle East, Africa, and Latin America
10.1 Middle East, Africa, and Latin America Patient Experience Software Market Size (2019-2030)
10.2 Middle East, Africa, and Latin America Patient Experience Software Market Size by Type
10.2.1 Middle East, Africa, and Latin America Patient Experience Software Market Size by Type (2019-2024)
10.2.2 Middle East, Africa, and Latin America Patient Experience Software Market Size by Type (2025-2030)
10.2.3 Middle East, Africa, and Latin America Patient Experience Software Market Share by Type (2019-2030)
10.3 Middle East, Africa, and Latin America Patient Experience Software Market Size by Application
10.3.1 Middle East, Africa, and Latin America Patient Experience Software Market Size by Application (2019-2024)
10.3.2 Middle East, Africa, and Latin America Patient Experience Software Market Size by Application (2025-2030)
10.3.3 Middle East, Africa, and Latin America Patient Experience Software Market Share by Application (2019-2030)
10.4 Middle East, Africa, and Latin America Patient Experience Software Market Size by Country
10.4.1 Middle East, Africa, and Latin America Patient Experience Software Market Size by Country: 2019 VS 2023 VS 2030
10.4.2 Middle East, Africa, and Latin America Patient Experience Software Market Size by Country (2019-2024)
10.4.3 Middle East, Africa, and Latin America Patient Experience Software Market Size by Country (2025-2030)
10.4.4 Brazil
10.4.5 Mexico
10.4.6 Turkey
10.4.7 Saudi Arabia
10.4.8 Israel
10.4.9 GCC Countries
11 Key Players Profiles
11.1 Epic MyChart Bedside
11.1.1 Epic MyChart Bedside Company Details
11.1.2 Epic MyChart Bedside Business Overview
11.1.3 Epic MyChart Bedside Patient Experience Software Introduction
11.1.4 Epic MyChart Bedside Revenue in Patient Experience Software Business (2019-2024)
11.1.5 Epic MyChart Bedside Recent Developments
11.2 Spok
11.2.1 Spok Company Details
11.2.2 Spok Business Overview
11.2.3 Spok Patient Experience Software Introduction
11.2.4 Spok Revenue in Patient Experience Software Business (2019-2024)
11.2.5 Spok Recent Developments
11.3 Access Care Planning (formerly Mobizio)
11.3.1 Access Care Planning (formerly Mobizio) Company Details
11.3.2 Access Care Planning (formerly Mobizio) Business Overview
11.3.3 Access Care Planning (formerly Mobizio) Patient Experience Software Introduction
11.3.4 Access Care Planning (formerly Mobizio) Revenue in Patient Experience Software Business (2019-2024)
11.3.5 Access Care Planning (formerly Mobizio) Recent Developments
11.4 Getwell
11.4.1 Getwell Company Details
11.4.2 Getwell Business Overview
11.4.3 Getwell Patient Experience Software Introduction
11.4.4 Getwell Revenue in Patient Experience Software Business (2019-2024)
11.4.5 Getwell Recent Developments
11.5 athenaCoordinator
11.5.1 athenaCoordinator Company Details
11.5.2 athenaCoordinator Business Overview
11.5.3 athenaCoordinator Patient Experience Software Introduction
11.5.4 athenaCoordinator Revenue in Patient Experience Software Business (2019-2024)
11.5.5 athenaCoordinator Recent Developments
11.6 eClinicalWorks
11.6.1 eClinicalWorks Company Details
11.6.2 eClinicalWorks Business Overview
11.6.3 eClinicalWorks Patient Experience Software Introduction
11.6.4 eClinicalWorks Revenue in Patient Experience Software Business (2019-2024)
11.6.5 eClinicalWorks Recent Developments
11.7 SimplePractice
11.7.1 SimplePractice Company Details
11.7.2 SimplePractice Business Overview
11.7.3 SimplePractice Patient Experience Software Introduction
11.7.4 SimplePractice Revenue in Patient Experience Software Business (2019-2024)
11.7.5 SimplePractice Recent Developments
11.8 Luma Health
11.8.1 Luma Health Company Details
11.8.2 Luma Health Business Overview
11.8.3 Luma Health Patient Experience Software Introduction
11.8.4 Luma Health Revenue in Patient Experience Software Business (2019-2024)
11.8.5 Luma Health Recent Developments
11.9 Allscripts
11.9.1 Allscripts Company Details
11.9.2 Allscripts Business Overview
11.9.3 Allscripts Patient Experience Software Introduction
11.9.4 Allscripts Revenue in Patient Experience Software Business (2019-2024)
11.9.5 Allscripts Recent Developments
11.10 ChiroTouch
11.10.1 ChiroTouch Company Details
11.10.2 ChiroTouch Business Overview
11.10.3 ChiroTouch Patient Experience Software Introduction
11.10.4 ChiroTouch Revenue in Patient Experience Software Business (2019-2024)
11.10.5 ChiroTouch Recent Developments
11.11 Phreesia
11.11.1 Phreesia Company Details
11.11.2 Phreesia Business Overview
11.11.3 Phreesia Patient Experience Software Introduction
11.11.4 Phreesia Revenue in Patient Experience Software Business (2019-2024)
11.11.5 Phreesia Recent Developments
11.12 DrChrono
11.12.1 DrChrono Company Details
11.12.2 DrChrono Business Overview
11.12.3 DrChrono Patient Experience Software Introduction
11.12.4 DrChrono Revenue in Patient Experience Software Business (2019-2024)
11.12.5 DrChrono Recent Developments
11.13 SoftClinic
11.13.1 SoftClinic Company Details
11.13.2 SoftClinic Business Overview
11.13.3 SoftClinic Patient Experience Software Introduction
11.13.4 SoftClinic Revenue in Patient Experience Software Business (2019-2024)
11.13.5 SoftClinic Recent Developments
11.14 Solutionreach
11.14.1 Solutionreach Company Details
11.14.2 Solutionreach Business Overview
11.14.3 Solutionreach Patient Experience Software Introduction
11.14.4 Solutionreach Revenue in Patient Experience Software Business (2019-2024)
11.14.5 Solutionreach Recent Developments
11.15 WebPT
11.15.1 WebPT Company Details
11.15.2 WebPT Business Overview
11.15.3 WebPT Patient Experience Software Introduction
11.15.4 WebPT Revenue in Patient Experience Software Business (2019-2024)
11.15.5 WebPT Recent Developments
11.16 RevenueWell
11.16.1 RevenueWell Company Details
11.16.2 RevenueWell Business Overview
11.16.3 RevenueWell Patient Experience Software Introduction
11.16.4 RevenueWell Revenue in Patient Experience Software Business (2019-2024)
11.16.5 RevenueWell Recent Developments
11.17 Weave
11.17.1 Weave Company Details
11.17.2 Weave Business Overview
11.17.3 Weave Patient Experience Software Introduction
11.17.4 Weave Revenue in Patient Experience Software Business (2019-2024)
11.17.5 Weave Recent Developments
11.18 Salesforce Health Cloud
11.18.1 Salesforce Health Cloud Company Details
11.18.2 Salesforce Health Cloud Business Overview
11.18.3 Salesforce Health Cloud Patient Experience Software Introduction
11.18.4 Salesforce Health Cloud Revenue in Patient Experience Software Business (2019-2024)
11.18.5 Salesforce Health Cloud Recent Developments
11.19 patientNOW
11.19.1 patientNOW Company Details
11.19.2 patientNOW Business Overview
11.19.3 patientNOW Patient Experience Software Introduction
11.19.4 patientNOW Revenue in Patient Experience Software Business (2019-2024)
11.19.5 patientNOW Recent Developments
11.20 PracticeSuite
11.20.1 PracticeSuite Company Details
11.20.2 PracticeSuite Business Overview
11.20.3 PracticeSuite Patient Experience Software Introduction
11.20.4 PracticeSuite Revenue in Patient Experience Software Business (2019-2024)
11.20.5 PracticeSuite Recent Developments
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Epic MyChart Bedside
Spok
Access Care Planning (formerly Mobizio)
Getwell
athenaCoordinator
eClinicalWorks
SimplePractice
Luma Health
Allscripts
ChiroTouch
Phreesia
DrChrono
SoftClinic
Solutionreach
WebPT
RevenueWell
Weave
Salesforce Health Cloud
patientNOW
PracticeSuite
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*If Applicable.
