Global Service Request Management Software Market Research Report 2023

Publication ID:

PB510235850

Publication Date:

October 17, 2023

Pages:

Publisher:

MRRPB5

Countries:

Global [1]

USD 2,900.00

IT Services [2]

Computing & Electronics [3]

Description:

Service Request Management systems听provide tools for developing workflows that follow preset business rules and ensure that requests are received by the best person to handle them. This could be based on role, management level, department, etc.
The global Service Request Management Software market is projected to reach US$ 2019.9 million in 2029, increasing from US$ 1190 million in 2022, with the CAGR of 7.9% during the period of 2023 to 2029.
Global Service Request Management Software Market
The global service request management software market refers to the market for software solutions that enable organizations to efficiently manage and streamline service requests from customers, employees, or other stakeholders. Service request management software provides a centralized platform for tracking, prioritizing, and resolving service requests, improving customer satisfaction and enhancing operational efficiency.
Here are key aspects and components within the global service request management software market:
Service Request Tracking and Logging: Service request management software allows organizations to track and log service requests from various sources, including customers, employees, and partners. This software typically includes a user-friendly interface where users can submit their requests, providing all the necessary details and attachments. The software captures and organizes these requests in a centralized database, making it easier for support teams to manage and prioritize them.
Automation and Workflow Management: Service request management software often includes automation and workflow management capabilities. This allows organizations to define and automate workflows for different types of service requests, ensuring that requests are routed to the appropriate teams or individuals for resolution. Workflow rules can be customized based on specific business requirements, ensuring efficient and standardized handling of service requests.
Service Level Agreement (SLA) Management: SLA management features are an essential component of service request management software. These features allow organizations to define and enforce SLAs for different types of service requests. SLAs specify response and resolution times, ensuring that service requests are handled within defined timelines. The software sends alerts and notifications to ensure SLA compliance, enabling organizations to meet customer expectations and track their performance against SLA targets.
Knowledge Base and Self-Service Options: Service request management software often includes a knowledge base that stores solutions to frequently encountered issues. This knowledge base can be accessed by support agents or customers, enabling self-service and reducing the number of repetitive service requests. Self-service options and a well-maintained knowledge base empower users to find answers to their queries independently, improving efficiency and reducing support costs.
Integration with Other Systems: Integration capabilities are crucial for service request management software. These solutions often integrate with other IT service management (ITSM) tools, customer relationship management (CRM) systems, communication channels (such as email or chat), and asset management systems. Integration enables seamless exchange of data and information across different platforms, ensuring a unified view of customer interactions and improving the efficiency of service request resolution.
Analytics and Reporting: Service request management software typically provides analytics and reporting features. These features enable organizations to generate insights and measure key performance metrics related to service requests. Analytics dashboards and reports allow organizations to monitor the volume and types of service requests, track response and resolution times, identify bottlenecks, and optimize resource allocation. These insights help organizations make data-driven decisions to improve their service delivery processes.
Market Growth Factors: The global service request management software market is driven by various factors. These include the increasing demand for efficient customer service and support, the growing adoption of automation and self-service options, the need for streamlined service request processes in organizations, and the focus on improving customer satisfaction and loyalty. Additionally, the rise of remote work and digital customer interactions has further accelerated the demand for service request management software.
Competitive Landscape: The global service request management software market is highly competitive, with numerous software vendors offering solutions tailored to different industry verticals and organizational sizes. Key players in the market typically offer a range of features and functionalities, including service desk capabilities, ITSM suites, and customer support tools. Differentiation in the market is often based on user experience, integration capabilities, scalability, and the availability of advanced analytics and reporting features.
Report Scope
This report, based on historical analysis (2018-2022) and forecast calculation (2023-2029), aims to help readers to get a comprehensive understanding of global Service Request Management Software market with multiple angles, which provides sufficient supports to readers鈥� strategy and decision making.
By Company
ServiceNow
Zendesk
HappyFox
Integrify
Newgen Software
Comindware
Polaris
Zycus
OfficeSpace Software
SoftExpert
Flexera
Ultimo
OneDesk
Zoho Corporation
SMART Service Desk
Segment by Type
Cloud-Based
On-Premise
Segment by Application
Business
Medical Use
IT
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
The Service Request Management Software report covers below items:
Chapter 1: Product Basic Information (Definition, Type and Application)
Chapter 2: Global market size, regional market size. Market Opportunities and Challenges
Chapter 3: Companies鈥� Competition Patterns
Chapter 4: Product Type Analysis
Chapter 5: Product Application Analysis
Chapter 6 to 10: Country Level Value Analysis
Chapter 11: Companies鈥� Outline
Chapter 12: Market Conclusions
Chapter 13: Research Methodology and Data Source

Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.

Table Of Contents:

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Service Request Management Software Market Size Growth Rate by Type: 2018 VS 2022 VS 2029
1.2.2 Cloud-Based
1.2.3 On-Premise
1.3 Market by Application
1.3.1 Global Service Request Management Software Market Growth by Application: 2018 VS 2022 VS 2029
1.3.2 Business
1.3.3 Medical Use
1.3.4 IT
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Service Request Management Software Market Perspective (2018-2029)
2.2 Service Request Management Software Growth Trends by Region
2.2.1 Global Service Request Management Software Market Size by Region: 2018 VS 2022 VS 2029
2.2.2 Service Request Management Software Historic Market Size by Region (2018-2023)
2.2.3 Service Request Management Software Forecasted Market Size by Region (2024-2029)
2.3 Service Request Management Software Market Dynamics
2.3.1 Service Request Management Software Industry Trends
2.3.2 Service Request Management Software Market Drivers
2.3.3 Service Request Management Software Market Challenges
2.3.4 Service Request Management Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Service Request Management Software Players by Revenue
3.1.1 Global Top Service Request Management Software Players by Revenue (2018-2023)
3.1.2 Global Service Request Management Software Revenue Market Share by Players (2018-2023)
3.2 Global Service Request Management Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Service Request Management Software Revenue
3.4 Global Service Request Management Software Market Concentration Ratio
3.4.1 Global Service Request Management Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Service Request Management Software Revenue in 2022
3.5 Service Request Management Software Key Players Head office and Area Served
3.6 Key Players Service Request Management Software Product Solution and Service
3.7 Date of Enter into Service Request Management Software Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Service Request Management Software Breakdown Data by Type
4.1 Global Service Request Management Software Historic Market Size by Type (2018-2023)
4.2 Global Service Request Management Software Forecasted Market Size by Type (2024-2029)
5 Service Request Management Software Breakdown Data by Application
5.1 Global Service Request Management Software Historic Market Size by Application (2018-2023)
5.2 Global Service Request Management Software Forecasted Market Size by Application (2024-2029)
6 North America
6.1 North America Service Request Management Software Market Size (2018-2029)
6.2 North America Service Request Management Software Market Growth Rate by Country: 2018 VS 2022 VS 2029
6.3 North America Service Request Management Software Market Size by Country (2018-2023)
6.4 North America Service Request Management Software Market Size by Country (2024-2029)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Service Request Management Software Market Size (2018-2029)
7.2 Europe Service Request Management Software Market Growth Rate by Country: 2018 VS 2022 VS 2029
7.3 Europe Service Request Management Software Market Size by Country (2018-2023)
7.4 Europe Service Request Management Software Market Size by Country (2024-2029)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Service Request Management Software Market Size (2018-2029)
8.2 Asia-Pacific Service Request Management Software Market Growth Rate by Region: 2018 VS 2022 VS 2029
8.3 Asia-Pacific Service Request Management Software Market Size by Region (2018-2023)
8.4 Asia-Pacific Service Request Management Software Market Size by Region (2024-2029)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Service Request Management Software Market Size (2018-2029)
9.2 Latin America Service Request Management Software Market Growth Rate by Country: 2018 VS 2022 VS 2029
9.3 Latin America Service Request Management Software Market Size by Country (2018-2023)
9.4 Latin America Service Request Management Software Market Size by Country (2024-2029)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Service Request Management Software Market Size (2018-2029)
10.2 Middle East & Africa Service Request Management Software Market Growth Rate by Country: 2018 VS 2022 VS 2029
10.3 Middle East & Africa Service Request Management Software Market Size by Country (2018-2023)
10.4 Middle East & Africa Service Request Management Software Market Size by Country (2024-2029)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 ServiceNow
11.1.1 ServiceNow Company Detail
11.1.2 ServiceNow Business Overview
11.1.3 ServiceNow Service Request Management Software Introduction
11.1.4 ServiceNow Revenue in Service Request Management Software Business (2018-2023)
11.1.5 ServiceNow Recent Development
11.2 Zendesk
11.2.1 Zendesk Company Detail
11.2.2 Zendesk Business Overview
11.2.3 Zendesk Service Request Management Software Introduction
11.2.4 Zendesk Revenue in Service Request Management Software Business (2018-2023)
11.2.5 Zendesk Recent Development
11.3 HappyFox
11.3.1 HappyFox Company Detail
11.3.2 HappyFox Business Overview
11.3.3 HappyFox Service Request Management Software Introduction
11.3.4 HappyFox Revenue in Service Request Management Software Business (2018-2023)
11.3.5 HappyFox Recent Development
11.4 Integrify
11.4.1 Integrify Company Detail
11.4.2 Integrify Business Overview
11.4.3 Integrify Service Request Management Software Introduction
11.4.4 Integrify Revenue in Service Request Management Software Business (2018-2023)
11.4.5 Integrify Recent Development
11.5 Newgen Software
11.5.1 Newgen Software Company Detail
11.5.2 Newgen Software Business Overview
11.5.3 Newgen Software Service Request Management Software Introduction
11.5.4 Newgen Software Revenue in Service Request Management Software Business (2018-2023)
11.5.5 Newgen Software Recent Development
11.6 Comindware
11.6.1 Comindware Company Detail
11.6.2 Comindware Business Overview
11.6.3 Comindware Service Request Management Software Introduction
11.6.4 Comindware Revenue in Service Request Management Software Business (2018-2023)
11.6.5 Comindware Recent Development
11.7 Polaris
11.7.1 Polaris Company Detail
11.7.2 Polaris Business Overview
11.7.3 Polaris Service Request Management Software Introduction
11.7.4 Polaris Revenue in Service Request Management Software Business (2018-2023)
11.7.5 Polaris Recent Development
11.8 Zycus
11.8.1 Zycus Company Detail
11.8.2 Zycus Business Overview
11.8.3 Zycus Service Request Management Software Introduction
11.8.4 Zycus Revenue in Service Request Management Software Business (2018-2023)
11.8.5 Zycus Recent Development
11.9 OfficeSpace Software
11.9.1 OfficeSpace Software Company Detail
11.9.2 OfficeSpace Software Business Overview
11.9.3 OfficeSpace Software Service Request Management Software Introduction
11.9.4 OfficeSpace Software Revenue in Service Request Management Software Business (2018-2023)
11.9.5 OfficeSpace Software Recent Development
11.10 SoftExpert
11.10.1 SoftExpert Company Detail
11.10.2 SoftExpert Business Overview
11.10.3 SoftExpert Service Request Management Software Introduction
11.10.4 SoftExpert Revenue in Service Request Management Software Business (2018-2023)
11.10.5 SoftExpert Recent Development
11.11 Flexera
11.11.1 Flexera Company Detail
11.11.2 Flexera Business Overview
11.11.3 Flexera Service Request Management Software Introduction
11.11.4 Flexera Revenue in Service Request Management Software Business (2018-2023)
11.11.5 Flexera Recent Development
11.12 Ultimo
11.12.1 Ultimo Company Detail
11.12.2 Ultimo Business Overview
11.12.3 Ultimo Service Request Management Software Introduction
11.12.4 Ultimo Revenue in Service Request Management Software Business (2018-2023)
11.12.5 Ultimo Recent Development
11.13 OneDesk
11.13.1 OneDesk Company Detail
11.13.2 OneDesk Business Overview
11.13.3 OneDesk Service Request Management Software Introduction
11.13.4 OneDesk Revenue in Service Request Management Software Business (2018-2023)
11.13.5 OneDesk Recent Development
11.14 Zoho Corporation
11.14.1 Zoho Corporation Company Detail
11.14.2 Zoho Corporation Business Overview
11.14.3 Zoho Corporation Service Request Management Software Introduction
11.14.4 Zoho Corporation Revenue in Service Request Management Software Business (2018-2023)
11.14.5 Zoho Corporation Recent Development
11.15 SMART Service Desk
11.15.1 SMART Service Desk Company Detail
11.15.2 SMART Service Desk Business Overview
11.15.3 SMART Service Desk Service Request Management Software Introduction
11.15.4 SMART Service Desk Revenue in Service Request Management Software Business (2018-2023)
11.15.5 SMART Service Desk Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details

Companies Mentioned:

ServiceNow
Zendesk
HappyFox
Integrify
Newgen Software
Comindware
Polaris
Zycus
OfficeSpace Software
SoftExpert
Flexera
Ultimo
OneDesk
Zoho Corporation
SMART Service Desk

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