
A Speech Analytics Platform is a technology solution designed to analyze spoken language within audio recordings, live conversations, or other voice data. These platforms use advanced algorithms and technologies such as natural language processing (NLP), machine learning, and artificial intelligence to transcribe, analyze, and derive insights from speech.
The global Speech Analytics Platform market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of %during the forecast period 2024-2030.
North American market for Speech Analytics Platform is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Speech Analytics Platform is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Speech Analytics Platform in Retail and E-Commerce is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Speech Analytics Platform include NICE Ltd., Verint Systems Inc., CallMiner, Genesys, Calabrio, Avaya, Google Cloud (Contact Center AI), IBM Watson, Amazon Web Services (AWS), Nuance Communications, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Speech Analytics Platform, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Speech Analytics Platform.
The Speech Analytics Platform market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Speech Analytics Platform market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Speech Analytics Platform companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
NICE Ltd.
Verint Systems Inc.
CallMiner
Genesys
Calabrio
Avaya
Google Cloud (Contact Center AI)
IBM Watson
Amazon Web Services (AWS)
Nuance Communications
Segment by Type
Cloud-Based
On-Premises
Segment by Application
Retail and E-Commerce
Entertainment and Media
Healthcare and Pharmaceuticals
Financial Industry
Other
By Region
North America
United States
Canada
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Rest of Europe
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Speech Analytics Platform company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
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1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Speech Analytics Platform Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Cloud-Based
1.2.3 On-Premises
1.3 Market by Application
1.3.1 Global Speech Analytics Platform Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Retail and E-Commerce
1.3.3 Entertainment and Media
1.3.4 Healthcare and Pharmaceuticals
1.3.5 Financial Industry
1.3.6 Other
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Speech Analytics Platform Market Perspective (2019-2030)
2.2 Global Speech Analytics Platform Growth Trends by Region
2.2.1 Global Speech Analytics Platform Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Speech Analytics Platform Historic Market Size by Region (2019-2024)
2.2.3 Speech Analytics Platform Forecasted Market Size by Region (2025-2030)
2.3 Speech Analytics Platform Market Dynamics
2.3.1 Speech Analytics Platform Industry Trends
2.3.2 Speech Analytics Platform Market Drivers
2.3.3 Speech Analytics Platform Market Challenges
2.3.4 Speech Analytics Platform Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Speech Analytics Platform Players by Revenue
3.1.1 Global Top Speech Analytics Platform Players by Revenue (2019-2024)
3.1.2 Global Speech Analytics Platform Revenue Market Share by Players (2019-2024)
3.2 Global Speech Analytics Platform Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players Ranking by Speech Analytics Platform Revenue
3.4 Global Speech Analytics Platform Market Concentration Ratio
3.4.1 Global Speech Analytics Platform Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Speech Analytics Platform Revenue in 2023
3.5 Global Key Players of Speech Analytics Platform Head office and Area Served
3.6 Global Key Players of Speech Analytics Platform, Product and Application
3.7 Global Key Players of Speech Analytics Platform, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 Speech Analytics Platform Breakdown Data by Type
4.1 Global Speech Analytics Platform Historic Market Size by Type (2019-2024)
4.2 Global Speech Analytics Platform Forecasted Market Size by Type (2025-2030)
5 Speech Analytics Platform Breakdown Data by Application
5.1 Global Speech Analytics Platform Historic Market Size by Application (2019-2024)
5.2 Global Speech Analytics Platform Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Speech Analytics Platform Market Size (2019-2030)
6.2 North America Speech Analytics Platform Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Speech Analytics Platform Market Size by Country (2019-2024)
6.4 North America Speech Analytics Platform Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Speech Analytics Platform Market Size (2019-2030)
7.2 Europe Speech Analytics Platform Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Speech Analytics Platform Market Size by Country (2019-2024)
7.4 Europe Speech Analytics Platform Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Speech Analytics Platform Market Size (2019-2030)
8.2 Asia-Pacific Speech Analytics Platform Market Growth Rate by Country: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Speech Analytics Platform Market Size by Region (2019-2024)
8.4 Asia-Pacific Speech Analytics Platform Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Speech Analytics Platform Market Size (2019-2030)
9.2 Latin America Speech Analytics Platform Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Speech Analytics Platform Market Size by Country (2019-2024)
9.4 Latin America Speech Analytics Platform Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Speech Analytics Platform Market Size (2019-2030)
10.2 Middle East & Africa Speech Analytics Platform Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Speech Analytics Platform Market Size by Country (2019-2024)
10.4 Middle East & Africa Speech Analytics Platform Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 NICE Ltd.
11.1.1 NICE Ltd. Company Details
11.1.2 NICE Ltd. Business Overview
11.1.3 NICE Ltd. Speech Analytics Platform Introduction
11.1.4 NICE Ltd. Revenue in Speech Analytics Platform Business (2019-2024)
11.1.5 NICE Ltd. Recent Development
11.2 Verint Systems Inc.
11.2.1 Verint Systems Inc. Company Details
11.2.2 Verint Systems Inc. Business Overview
11.2.3 Verint Systems Inc. Speech Analytics Platform Introduction
11.2.4 Verint Systems Inc. Revenue in Speech Analytics Platform Business (2019-2024)
11.2.5 Verint Systems Inc. Recent Development
11.3 CallMiner
11.3.1 CallMiner Company Details
11.3.2 CallMiner Business Overview
11.3.3 CallMiner Speech Analytics Platform Introduction
11.3.4 CallMiner Revenue in Speech Analytics Platform Business (2019-2024)
11.3.5 CallMiner Recent Development
11.4 Genesys
11.4.1 Genesys Company Details
11.4.2 Genesys Business Overview
11.4.3 Genesys Speech Analytics Platform Introduction
11.4.4 Genesys Revenue in Speech Analytics Platform Business (2019-2024)
11.4.5 Genesys Recent Development
11.5 Calabrio
11.5.1 Calabrio Company Details
11.5.2 Calabrio Business Overview
11.5.3 Calabrio Speech Analytics Platform Introduction
11.5.4 Calabrio Revenue in Speech Analytics Platform Business (2019-2024)
11.5.5 Calabrio Recent Development
11.6 Avaya
11.6.1 Avaya Company Details
11.6.2 Avaya Business Overview
11.6.3 Avaya Speech Analytics Platform Introduction
11.6.4 Avaya Revenue in Speech Analytics Platform Business (2019-2024)
11.6.5 Avaya Recent Development
11.7 Google Cloud (Contact Center AI)
11.7.1 Google Cloud (Contact Center AI) Company Details
11.7.2 Google Cloud (Contact Center AI) Business Overview
11.7.3 Google Cloud (Contact Center AI) Speech Analytics Platform Introduction
11.7.4 Google Cloud (Contact Center AI) Revenue in Speech Analytics Platform Business (2019-2024)
11.7.5 Google Cloud (Contact Center AI) Recent Development
11.8 IBM Watson
11.8.1 IBM Watson Company Details
11.8.2 IBM Watson Business Overview
11.8.3 IBM Watson Speech Analytics Platform Introduction
11.8.4 IBM Watson Revenue in Speech Analytics Platform Business (2019-2024)
11.8.5 IBM Watson Recent Development
11.9 Amazon Web Services (AWS)
11.9.1 Amazon Web Services (AWS) Company Details
11.9.2 Amazon Web Services (AWS) Business Overview
11.9.3 Amazon Web Services (AWS) Speech Analytics Platform Introduction
11.9.4 Amazon Web Services (AWS) Revenue in Speech Analytics Platform Business (2019-2024)
11.9.5 Amazon Web Services (AWS) Recent Development
11.10 Nuance Communications
11.10.1 Nuance Communications Company Details
11.10.2 Nuance Communications Business Overview
11.10.3 Nuance Communications Speech Analytics Platform Introduction
11.10.4 Nuance Communications Revenue in Speech Analytics Platform Business (2019-2024)
11.10.5 Nuance Communications Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.1.1 Research Programs/Design
13.1.1.2 Market Size Estimation
13.1.1.3 Market Breakdown and Data Triangulation
13.1.2 Data Source
13.1.2.1 Secondary Sources
13.1.2.2 Primary Sources
13.2 Author Details
13.3 Disclaimer
NICE Ltd.
Verint Systems Inc.
CallMiner
Genesys
Calabrio
Avaya
Google Cloud (Contact Center AI)
IBM Watson
Amazon Web Services (AWS)
Nuance Communications
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*If Applicable.
