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Home > Global Speech Based Interactive Voice Response Software Sales Market Report, Competitive Analysis and Regional Opportunities 2025-2031

Global Speech Based Interactive Voice Response Software Sales Market Report, Competitive Analysis and Regional Opportunities 2025-2031

Publication ID: 
PB504253754
Publication Date: 
April 22, 2025
Pages: 
96
Publisher: 
MRRPB5
Countries: 
Global [1]
USD 4,250.00

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IT Services [2]
Computing & Electronics [3]
Description: 

The global Speech Based Interactive Voice Response Software market size was US$ 2527 million in 2024 and is forecast to a readjusted size of US$ 5561 million by 2031 with a CAGR of 12.1% during the forecast period 2025-2031.
Interactive Voice Response (IVR) is an automated telephony system technology that interacts with the callers, gathers the required information and routes the calls to the particular appropriate recipient.
With the modern, sophisticated IVR systems, you can gather the input and responses through spoken words with the voice recognition. Conversations are either pre-recorded or generated audio which assists, directs, or guides customers automatically without a live operator.
Within these interactions, clients can communicate by using either the touch-tone keypad selection or voice telephone input. The responses take the form of voice, call- back or any other related media.
IVR software enables an organization to use prerecorded greetings or menu options that a customer can access through a phone keypad. Advanced IVR systems may include speech recognition software to enable a customer to communicate with a computer. Many companies have augmented or replaced IVR systems with automated speech recognition technologies that enable callers to speak their requests instead of punching numbers into their phones. These voice recognition systems can frustrate callers if the system doesn"t recognize a caller"s questions.
Global Speech Based Interactive Voice Response Software key players include Nuance, Convergys, Cisco, West Corporatio, etc. Global top four manufacturers hold a share about 40%. North America is the largest market, with a share over 35%.
The global Speech Based Interactive Voice Response Software market is strategically segmented by company, region (country), by Type, and by Application. This report empowers stakeholders to capitalize on emerging opportunities, optimize product strategies, and outperform competitors through data-driven insights on revenue and forecasts across regions, by Type, and by Application for 2020-2031.
Market Segmentation
By Company:
8X8, Inc. (US)
Nuance Communications, Inc. (US)
Convergys Corporation (US)
Avaya Inc. (US)
Cisco Systems, Inc. (US)
Connect First (US)
West Corporation (US)
Genesys Telecommunication Laboratories, Inc. (US)
Verizon Communications Inc. (US)
IVR Lab (US)
Aspect Software Parent Inc. (US)
24/7 Customer, Inc. (US)
InContact Inc. (US)
NewVoiceMedia (UK)
Five9, Inc. (US)
By Type: (Dominant Segment vs High-Margin Innovation)
Cloud-based
On Premise
By Application: (Core Demand Driver vs Emerging Opportunity)
Large Enterprise
Medium Enterprise
Small Enterprise
By Region
Macro-Regional Analysis: Market Size & Growth Forecasts
- North America
- Europe
- Asia-Pacific
- South America
- Middle East & Africa
Micro-Local Market Deep Dive: Strategic Insights
- Competitive Landscape: Player dominance vs. disruptors (e.g., 8X8, Inc. (US) in Europe)
- Emerging Product Trends: Cloud-based adoption vs. On Premise premiumization
- Demand-Side Dynamics: Large Enterprise growth in China vs. Medium Enterprise potential in North America
- Localized Consumer Needs: Regulatory hurdles in EU vs. price sensitivity in India
Focus Markets:
North America
Europe
Chapter Outline
Chapter 1: Report scope, executive summary, and market evolution scenarios (short/mid/long term).
Chapter 2: Quantitative analysis of Speech Based Interactive Voice Response Software market size and growth potential at global, regional, and country levels.
Chapter 3: Competitive benchmarking of manufacturers (revenue, market share, M&A, R&D focus).
Chapter 4: Type-based segmentation analysis – Uncovering blue ocean markets (e.g., On Premise in China).
Chapter 5: Application-based segmentation analysis – High-growth downstream opportunities (e.g., Medium Enterprise in India).
Chapter 6: Regional revenue breakdown by company, type, application and customer.
Chapter 7: Key manufacturer profiles – Financials, product portfolios, and strategic developments.
Chapter 8: Market dynamics – Drivers, restraints, regulatory impacts, and risk mitigation strategies.
Chapter 9: Actionable conclusions and strategic recommendations.
Why This Report?
Unlike generic global market reports, this study combines macro-level industry trends with hyper-local operational intelligence, empowering data-driven decisions across the Speech Based Interactive Voice Response Software value chain, addressing:
- Market entry risks/opportunities by region
- Product mix optimization based on local practices
- Competitor tactics in fragmented vs. consolidated markets

Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.

Table Of Contents: 

1 Report Overview
1.1 Study Scope
1.2 Market by Type
1.2.1 Global Market Size Growth by Type: 2020 VS 2024 VS 2031
1.2.2 Cloud-based
1.2.3 On Premise
1.3 Market by Application
1.3.1 Global Market Share by Application: 2020 VS 2024 VS 2031
1.3.2 Large Enterprise
1.3.3 Medium Enterprise
1.3.4 Small Enterprise
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Speech Based Interactive Voice Response Software Market Perspective (2020-2031)
2.2 Global Market Size by Region: 2020 VS 2024 VS 2031
2.3 Global Speech Based Interactive Voice Response Software Revenue Market Share by Region (2020-2025)
2.4 Global Speech Based Interactive Voice Response Software Revenue Forecast by Region (2026-2031)
2.5 Major Region and Emerging Market Analysis
2.5.1 North America Speech Based Interactive Voice Response Software Market Size and Prospective (2020-2031)
2.5.2 Europe Speech Based Interactive Voice Response Software Market Size and Prospective (2020-2031)
3 Breakdown Data by Type
3.1 Global Speech Based Interactive Voice Response Software Historic Market Size by Type (2020-2025)
3.2 Global Speech Based Interactive Voice Response Software Forecasted Market Size by Type (2026-2031)
3.3 Different Types Speech Based Interactive Voice Response Software Representative Players
4 Breakdown Data by Application
4.1 Global Speech Based Interactive Voice Response Software Historic Market Size by Application (2020-2025)
4.2 Global Speech Based Interactive Voice Response Software Forecasted Market Size by Application (2026-2031)
4.3 New Sources of Growth in Speech Based Interactive Voice Response Software Application
5 Competition Landscape by Players
5.1 Global Top Players by Revenue
5.1.1 Global Top Speech Based Interactive Voice Response Software Players by Revenue (2020-2025)
5.1.2 Global Speech Based Interactive Voice Response Software Revenue Market Share by Players (2020-2025)
5.2 Global Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
5.3 Players Covered: Ranking by Speech Based Interactive Voice Response Software Revenue
5.4 Global Speech Based Interactive Voice Response Software Market Concentration Analysis
5.4.1 Global Speech Based Interactive Voice Response Software Market Concentration Ratio (CR5 and HHI)
5.4.2 Global Top 10 and Top 5 Companies by Speech Based Interactive Voice Response Software Revenue in 2024
5.5 Global Key Players of Speech Based Interactive Voice Response Software Head office and Area Served
5.6 Global Key Players of Speech Based Interactive Voice Response Software, Product and Application
5.7 Global Key Players of Speech Based Interactive Voice Response Software, Date of Enter into This Industry
5.8 Mergers & Acquisitions, Expansion Plans
6 Region Analysis
6.1 North America Market: Players, Segments and Downstream
6.1.1 North America Speech Based Interactive Voice Response Software Revenue by Company (2020-2025)
6.1.2 North America Market Size by Type
6.1.2.1 North America Speech Based Interactive Voice Response Software Market Size by Type (2020-2025)
6.1.2.2 North America Speech Based Interactive Voice Response Software Market Share by Type (2020-2025)
6.1.3 North America Market Size by Application
6.1.3.1 North America Speech Based Interactive Voice Response Software Market Size by Application (2020-2025)
6.1.3.2 North America Speech Based Interactive Voice Response Software Market Share by Application (2020-2025)
6.1.4 North America Market Trend and Opportunities
6.2 Europe Market: Players, Segments and Downstream
6.2.1 Europe Speech Based Interactive Voice Response Software Revenue by Company (2020-2025)
6.2.2 Europe Market Size by Type
6.2.2.1 Europe Speech Based Interactive Voice Response Software Market Size by Type (2020-2025)
6.2.2.2 Europe Speech Based Interactive Voice Response Software Market Share by Type (2020-2025)
6.2.3 Europe Market Size by Application
6.2.3.1 Europe Speech Based Interactive Voice Response Software Market Size by Application (2020-2025)
6.2.3.2 Europe Speech Based Interactive Voice Response Software Market Share by Application (2020-2025)
6.2.4 Europe Market Trend and Opportunities
7 Key Players Profiles
7.1 8X8, Inc. (US)
7.1.1 8X8, Inc. (US) Company Details
7.1.2 8X8, Inc. (US) Business Overview
7.1.3 8X8, Inc. (US) Speech Based Interactive Voice Response Software Introduction
7.1.4 8X8, Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2020-2025)
7.1.5 8X8, Inc. (US) Recent Development
7.2 Nuance Communications, Inc. (US)
7.2.1 Nuance Communications, Inc. (US) Company Details
7.2.2 Nuance Communications, Inc. (US) Business Overview
7.2.3 Nuance Communications, Inc. (US) Speech Based Interactive Voice Response Software Introduction
7.2.4 Nuance Communications, Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2020-2025)
7.2.5 Nuance Communications, Inc. (US) Recent Development
7.3 Convergys Corporation (US)
7.3.1 Convergys Corporation (US) Company Details
7.3.2 Convergys Corporation (US) Business Overview
7.3.3 Convergys Corporation (US) Speech Based Interactive Voice Response Software Introduction
7.3.4 Convergys Corporation (US) Revenue in Speech Based Interactive Voice Response Software Business (2020-2025)
7.3.5 Convergys Corporation (US) Recent Development
7.4 Avaya Inc. (US)
7.4.1 Avaya Inc. (US) Company Details
7.4.2 Avaya Inc. (US) Business Overview
7.4.3 Avaya Inc. (US) Speech Based Interactive Voice Response Software Introduction
7.4.4 Avaya Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2020-2025)
7.4.5 Avaya Inc. (US) Recent Development
7.5 Cisco Systems, Inc. (US)
7.5.1 Cisco Systems, Inc. (US) Company Details
7.5.2 Cisco Systems, Inc. (US) Business Overview
7.5.3 Cisco Systems, Inc. (US) Speech Based Interactive Voice Response Software Introduction
7.5.4 Cisco Systems, Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2020-2025)
7.5.5 Cisco Systems, Inc. (US) Recent Development
7.6 Connect First (US)
7.6.1 Connect First (US) Company Details
7.6.2 Connect First (US) Business Overview
7.6.3 Connect First (US) Speech Based Interactive Voice Response Software Introduction
7.6.4 Connect First (US) Revenue in Speech Based Interactive Voice Response Software Business (2020-2025)
7.6.5 Connect First (US) Recent Development
7.7 West Corporation (US)
7.7.1 West Corporation (US) Company Details
7.7.2 West Corporation (US) Business Overview
7.7.3 West Corporation (US) Speech Based Interactive Voice Response Software Introduction
7.7.4 West Corporation (US) Revenue in Speech Based Interactive Voice Response Software Business (2020-2025)
7.7.5 West Corporation (US) Recent Development
7.8 Genesys Telecommunication Laboratories, Inc. (US)
7.8.1 Genesys Telecommunication Laboratories, Inc. (US) Company Details
7.8.2 Genesys Telecommunication Laboratories, Inc. (US) Business Overview
7.8.3 Genesys Telecommunication Laboratories, Inc. (US) Speech Based Interactive Voice Response Software Introduction
7.8.4 Genesys Telecommunication Laboratories, Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2020-2025)
7.8.5 Genesys Telecommunication Laboratories, Inc. (US) Recent Development
7.9 Verizon Communications Inc. (US)
7.9.1 Verizon Communications Inc. (US) Company Details
7.9.2 Verizon Communications Inc. (US) Business Overview
7.9.3 Verizon Communications Inc. (US) Speech Based Interactive Voice Response Software Introduction
7.9.4 Verizon Communications Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2020-2025)
7.9.5 Verizon Communications Inc. (US) Recent Development
7.10 IVR Lab (US)
7.10.1 IVR Lab (US) Company Details
7.10.2 IVR Lab (US) Business Overview
7.10.3 IVR Lab (US) Speech Based Interactive Voice Response Software Introduction
7.10.4 IVR Lab (US) Revenue in Speech Based Interactive Voice Response Software Business (2020-2025)
7.10.5 IVR Lab (US) Recent Development
7.11 Aspect Software Parent Inc. (US)
7.11.1 Aspect Software Parent Inc. (US) Company Details
7.11.2 Aspect Software Parent Inc. (US) Business Overview
7.11.3 Aspect Software Parent Inc. (US) Speech Based Interactive Voice Response Software Introduction
7.11.4 Aspect Software Parent Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2020-2025)
7.11.5 Aspect Software Parent Inc. (US) Recent Development
7.12 24/7 Customer, Inc. (US)
7.12.1 24/7 Customer, Inc. (US) Company Details
7.12.2 24/7 Customer, Inc. (US) Business Overview
7.12.3 24/7 Customer, Inc. (US) Speech Based Interactive Voice Response Software Introduction
7.12.4 24/7 Customer, Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2020-2025)
7.12.5 24/7 Customer, Inc. (US) Recent Development
7.13 InContact Inc. (US)
7.13.1 InContact Inc. (US) Company Details
7.13.2 InContact Inc. (US) Business Overview
7.13.3 InContact Inc. (US) Speech Based Interactive Voice Response Software Introduction
7.13.4 InContact Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2020-2025)
7.13.5 InContact Inc. (US) Recent Development
7.14 NewVoiceMedia (UK)
7.14.1 NewVoiceMedia (UK) Company Details
7.14.2 NewVoiceMedia (UK) Business Overview
7.14.3 NewVoiceMedia (UK) Speech Based Interactive Voice Response Software Introduction
7.14.4 NewVoiceMedia (UK) Revenue in Speech Based Interactive Voice Response Software Business (2020-2025)
7.14.5 NewVoiceMedia (UK) Recent Development
7.15 Five9, Inc. (US)
7.15.1 Five9, Inc. (US) Company Details
7.15.2 Five9, Inc. (US) Business Overview
7.15.3 Five9, Inc. (US) Speech Based Interactive Voice Response Software Introduction
7.15.4 Five9, Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2020-2025)
7.15.5 Five9, Inc. (US) Recent Development
8 Speech Based Interactive Voice Response Software Market Dynamics
8.1 Speech Based Interactive Voice Response Software Industry Trends
8.2 Speech Based Interactive Voice Response Software Market Drivers
8.3 Speech Based Interactive Voice Response Software Market Challenges
8.4 Speech Based Interactive Voice Response Software Market Restraints
9 Research Findings and Conclusion
10 Appendix
10.1 Research Methodology
10.1.1 Methodology/Research Approach
10.1.1.1 Research Programs/Design
10.1.1.2 Market Size Estimation
10.1.1.3 Market Breakdown and Data Triangulation
10.1.2 Data Source
10.1.2.1 Secondary Sources
10.1.2.2 Primary Sources
10.2 Author Details
10.3 Disclaimer

Companies Mentioned: 

8X8, Inc. (US)
Nuance Communications, Inc. (US)
Convergys Corporation (US)
Avaya Inc. (US)
Cisco Systems, Inc. (US)
Connect First (US)
West Corporation (US)
Genesys Telecommunication Laboratories, Inc. (US)
Verizon Communications Inc. (US)
IVR Lab (US)
Aspect Software Parent Inc. (US)
24/7 Customer, Inc. (US)
InContact Inc. (US)
NewVoiceMedia (UK)
Five9, Inc. (US)

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