Global Telecom CRM Market Research Report 2024

Publication ID:

PB505244205

Publication Date:

May 3, 2024

Pages:

Publisher:

MRRPB5

Countries:

Global [1]

USD 2,900.00

Internet [2]

Computing & Electronics [3]

Description:

CRM software has particular supplementary functions, except for conventional account, contact and activity management in telecommunications industry. Telecom CRM systems assist incontrolling customer churn as they study data gathered from other functional spheres like sales and service. When the analysis is combined with transactional information, it discovers deep understanding of customer behavior and helps to recognize and restrain customer churn.
The global Telecom CRM market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
The Global Mobile Economy Development Report 2023 released by GSMA Intelligence pointed out that by the end of 2022, the number of global mobile users would exceed 5.4 billion. The mobile ecosystem supports 16 million jobs directly and 12 million jobs indirectly.
According to our Communications Research Centre, in 2022, the global communication equipment was valued at US$ 100 billion. The U.S. and China are powerhouses in the manufacture of communications equipment. According to data from the Ministry of Industry and Information Technology of China, the cumulative revenue of telecommunications services in 2022 was 楼1.58 trillion, an increase of 8% over the previous year. The total amount of telecommunications business calculated at the price of the previous year reached 楼1.75 trillion, a year-on-year increase of 21.3%. In the same year, the fixed Internet broadband access business revenue was 楼240.2 billion, an increase of 7.1% over the previous year, and its proportion in the telecommunications business revenue decreased from 15.3% in the previous year to 15.2%, driving the telecommunications business revenue to increase by 1.1 percentage points.
This report aims to provide a comprehensive presentation of the global market for Telecom CRM, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Telecom CRM.
Report Scope
The Telecom CRM market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Telecom CRM market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Telecom CRM companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Comarch
Elinext
Cerillion
Bpmonline
Ericsson
Beesion
Infosys
HP
Atlas
CHR Solutions
Daemon
Precision Telecom Technologies
SunVizon
LeadPrime
Segment by Type
Software
Service
Others
Segment by Application
Small-Sized Enterprises
Medium-sized Enterprises
Large-Sized Enterprises
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Telecom CRM companies鈥� competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.

Table Of Contents:

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Telecom CRM Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Software
1.2.3 Service
1.2.4 Others
1.3 Market by Application
1.3.1 Global Telecom CRM Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Small-Sized Enterprises
1.3.3 Medium-sized Enterprises
1.3.4 Large-Sized Enterprises
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Telecom CRM Market Perspective (2019-2030)
2.2 Telecom CRM Growth Trends by Region
2.2.1 Global Telecom CRM Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Telecom CRM Historic Market Size by Region (2019-2024)
2.2.3 Telecom CRM Forecasted Market Size by Region (2025-2030)
2.3 Telecom CRM Market Dynamics
2.3.1 Telecom CRM Industry Trends
2.3.2 Telecom CRM Market Drivers
2.3.3 Telecom CRM Market Challenges
2.3.4 Telecom CRM Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Telecom CRM Players by Revenue
3.1.1 Global Top Telecom CRM Players by Revenue (2019-2024)
3.1.2 Global Telecom CRM Revenue Market Share by Players (2019-2024)
3.2 Global Telecom CRM Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Telecom CRM Revenue
3.4 Global Telecom CRM Market Concentration Ratio
3.4.1 Global Telecom CRM Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Telecom CRM Revenue in 2023
3.5 Telecom CRM Key Players Head office and Area Served
3.6 Key Players Telecom CRM Product Solution and Service
3.7 Date of Enter into Telecom CRM Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Telecom CRM Breakdown Data by Type
4.1 Global Telecom CRM Historic Market Size by Type (2019-2024)
4.2 Global Telecom CRM Forecasted Market Size by Type (2025-2030)
5 Telecom CRM Breakdown Data by Application
5.1 Global Telecom CRM Historic Market Size by Application (2019-2024)
5.2 Global Telecom CRM Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Telecom CRM Market Size (2019-2030)
6.2 North America Telecom CRM Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Telecom CRM Market Size by Country (2019-2024)
6.4 North America Telecom CRM Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Telecom CRM Market Size (2019-2030)
7.2 Europe Telecom CRM Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Telecom CRM Market Size by Country (2019-2024)
7.4 Europe Telecom CRM Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Telecom CRM Market Size (2019-2030)
8.2 Asia-Pacific Telecom CRM Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Telecom CRM Market Size by Region (2019-2024)
8.4 Asia-Pacific Telecom CRM Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Telecom CRM Market Size (2019-2030)
9.2 Latin America Telecom CRM Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Telecom CRM Market Size by Country (2019-2024)
9.4 Latin America Telecom CRM Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Telecom CRM Market Size (2019-2030)
10.2 Middle East & Africa Telecom CRM Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Telecom CRM Market Size by Country (2019-2024)
10.4 Middle East & Africa Telecom CRM Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Comarch
11.1.1 Comarch Company Detail
11.1.2 Comarch Business Overview
11.1.3 Comarch Telecom CRM Introduction
11.1.4 Comarch Revenue in Telecom CRM Business (2019-2024)
11.1.5 Comarch Recent Development
11.2 Elinext
11.2.1 Elinext Company Detail
11.2.2 Elinext Business Overview
11.2.3 Elinext Telecom CRM Introduction
11.2.4 Elinext Revenue in Telecom CRM Business (2019-2024)
11.2.5 Elinext Recent Development
11.3 Cerillion
11.3.1 Cerillion Company Detail
11.3.2 Cerillion Business Overview
11.3.3 Cerillion Telecom CRM Introduction
11.3.4 Cerillion Revenue in Telecom CRM Business (2019-2024)
11.3.5 Cerillion Recent Development
11.4 Bpmonline
11.4.1 Bpmonline Company Detail
11.4.2 Bpmonline Business Overview
11.4.3 Bpmonline Telecom CRM Introduction
11.4.4 Bpmonline Revenue in Telecom CRM Business (2019-2024)
11.4.5 Bpmonline Recent Development
11.5 Ericsson
11.5.1 Ericsson Company Detail
11.5.2 Ericsson Business Overview
11.5.3 Ericsson Telecom CRM Introduction
11.5.4 Ericsson Revenue in Telecom CRM Business (2019-2024)
11.5.5 Ericsson Recent Development
11.6 Beesion
11.6.1 Beesion Company Detail
11.6.2 Beesion Business Overview
11.6.3 Beesion Telecom CRM Introduction
11.6.4 Beesion Revenue in Telecom CRM Business (2019-2024)
11.6.5 Beesion Recent Development
11.7 Infosys
11.7.1 Infosys Company Detail
11.7.2 Infosys Business Overview
11.7.3 Infosys Telecom CRM Introduction
11.7.4 Infosys Revenue in Telecom CRM Business (2019-2024)
11.7.5 Infosys Recent Development
11.8 HP
11.8.1 HP Company Detail
11.8.2 HP Business Overview
11.8.3 HP Telecom CRM Introduction
11.8.4 HP Revenue in Telecom CRM Business (2019-2024)
11.8.5 HP Recent Development
11.9 Atlas
11.9.1 Atlas Company Detail
11.9.2 Atlas Business Overview
11.9.3 Atlas Telecom CRM Introduction
11.9.4 Atlas Revenue in Telecom CRM Business (2019-2024)
11.9.5 Atlas Recent Development
11.10 CHR Solutions
11.10.1 CHR Solutions Company Detail
11.10.2 CHR Solutions Business Overview
11.10.3 CHR Solutions Telecom CRM Introduction
11.10.4 CHR Solutions Revenue in Telecom CRM Business (2019-2024)
11.10.5 CHR Solutions Recent Development
11.11 Daemon
11.11.1 Daemon Company Detail
11.11.2 Daemon Business Overview
11.11.3 Daemon Telecom CRM Introduction
11.11.4 Daemon Revenue in Telecom CRM Business (2019-2024)
11.11.5 Daemon Recent Development
11.12 Precision Telecom Technologies
11.12.1 Precision Telecom Technologies Company Detail
11.12.2 Precision Telecom Technologies Business Overview
11.12.3 Precision Telecom Technologies Telecom CRM Introduction
11.12.4 Precision Telecom Technologies Revenue in Telecom CRM Business (2019-2024)
11.12.5 Precision Telecom Technologies Recent Development
11.13 SunVizon
11.13.1 SunVizon Company Detail
11.13.2 SunVizon Business Overview
11.13.3 SunVizon Telecom CRM Introduction
11.13.4 SunVizon Revenue in Telecom CRM Business (2019-2024)
11.13.5 SunVizon Recent Development
11.14 LeadPrime
11.14.1 LeadPrime Company Detail
11.14.2 LeadPrime Business Overview
11.14.3 LeadPrime Telecom CRM Introduction
11.14.4 LeadPrime Revenue in Telecom CRM Business (2019-2024)
11.14.5 LeadPrime Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details

Companies Mentioned:

Comarch
Elinext
Cerillion
Bpmonline
Ericsson
Beesion
Infosys
HP
Atlas
CHR Solutions
Daemon
Precision Telecom Technologies
SunVizon
LeadPrime

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