The utility customer information system (CIS) market is composed of utility companies looking for commercial off-the-shelf (COTS) software packages that address business-critical utility meter-to-cash (M2C) and customer service business processes. M2C functions covered include: account maintenance, order processing, product/service management, rate design, billing, credit collection, accounts receivable, statement preparation, and payment processing. For customer service, CISs support multiple client interaction channels — such as call centers, interactive voice response/voice response units (IVR/VRUs). They also support various digital engagement channels (social media and, more recently, virtual assistants/chatbots) — as well as customer self-service needs.
Market Analysis and Insights: Global Utilities Customer Information Systems Market
The global Utilities Customer Information Systems market is projected to grow from US$ million in 2024 to US$ million by 2030, at a Compound Annual Growth Rate (CAGR) of % during the forecast period.
The US & Canada market for Utilities Customer Information Systems is estimated to increase from $ million in 2024 to reach $ million by 2030, at a CAGR of % during the forecast period of 2025 through 2030.
The China market for Utilities Customer Information Systems is estimated to increase from $ million in 2024 to reach $ million by 2030, at a CAGR of % during the forecast period of 2025 through 2030.
The Europe market for Utilities Customer Information Systems is estimated to increase from $ million in 2024 to reach $ million by 2030, at a CAGR of % during the forecast period of 2025 through 2030.
The global key companies of Utilities Customer Information Systems include Oracle, Efluid SAS, SAP, Itineris, Indra, Cayenta, Advanced Utility Systems, Gruppo Engineering and Fluentgrid Limited, etc. In 2023, the global top five players had a share approximately % in terms of revenue.
Utilities Customer Information Systems is widely used in various fields, such as BFSI, Education, Government and Telecom & IT, etc. BFSI provides greatest supports to the Utilities Customer Information Systems industry development. In 2023, global % revenue of Utilities Customer Information Systems went into BFSI filed and the proportion will reach to % in 2030.
Report Covers:
This report presents an overview of global market for Utilities Customer Information Systems market size. Analyses of the global market trends, with historic market revenue data for 2019 - 2023, estimates for 2024, and projections of CAGR through 2030.
This report researches the key producers of Utilities Customer Information Systems, also provides the revenue of main regions and countries. Highlights of the upcoming market potential for Utilities Customer Information Systems, and key regions/countries of focus to forecast this market into various segments and sub-segments. Country specific data and market value analysis for the U.S., Canada, Mexico, Brazil, China, Japan, South Korea, Southeast Asia, India, Germany, the U.K., Italy, Middle East, Africa, and Other Countries.
This report focuses on the Utilities Customer Information Systems revenue, market share and industry ranking of main companies, data from 2019 to 2024. Identification of the major stakeholders in the global Utilities Customer Information Systems market, and analysis of their competitive landscape and market positioning based on recent developments and segmental revenues. This report will help stakeholders to understand the competitive landscape and gain more insights and position their businesses and market strategies in a better way.
This report analyzes the segments data by Type and by Application, revenue, and growth rate, from 2019 to 2030. Evaluation and forecast the market size for Utilities Customer Information Systems revenue, projected growth trends, production technology, application and end-user industry.
Market Segmentation
By Company
Oracle
Efluid SAS
SAP
Itineris
Indra
Cayenta
Advanced Utility Systems
Gruppo Engineering
Fluentgrid Limited
Ferranti Computer
Gentrack
Open International
NorthStar
Vertex
Hansen Technologies
Cayenta ClS
Segment by Type
Cloud-based
On-premises
Segment by Application
BFSI
Education
Government
Telecom & IT
Others
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
China
Asia (excluding China)
Japan
South Korea
China Taiwan
Southeast Asia
India
Latin America, Middle East & Africa
Brazil
Mexico
Turkey
Israel
GCC Countries
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (product type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Revenue of Utilities Customer Information Systems in global and regional level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world. This section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Utilities Customer Information Systems companies’ competitive landscape, revenue, market share and industry ranking, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: North America (US & Canada) by Type, by Application and by country, revenue for each segment.
Chapter 7: Europe by Type, by Application and by country, revenue for each segment.
Chapter 8: China by Type, and by Application, revenue for each segment.
Chapter 9: Asia (excluding China) by Type, by Application and by region, revenue for each segment.
Chapter 10: Middle East, Africa, and Latin America by Type, by Application and by country, revenue for each segment.
Chapter 11: Provides profiles of key companies, introducing the basic situation of the main companies in the market in detail, including product descriptions and specifications, Utilities Customer Information Systems revenue, gross margin, and recent development, etc.
Chapter 12: Analyst's Viewpoints/Conclusions
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1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Utilities Customer Information Systems Market Size Growth Rate by Type, 2019 VS 2023 VS 2030
1.2.2 Cloud-based
1.2.3 On-premises
1.3 Market by Application
1.3.1 Global Utilities Customer Information Systems Market Size Growth Rate by Application, 2019 VS 2023 VS 2030
1.3.2 BFSI
1.3.3 Education
1.3.4 Government
1.3.5 Telecom & IT
1.3.6 Others
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Utilities Customer Information Systems Market Perspective (2019-2030)
2.2 Global Utilities Customer Information Systems Growth Trends by Region
2.2.1 Utilities Customer Information Systems Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Utilities Customer Information Systems Historic Market Size by Region (2019-2024)
2.2.3 Utilities Customer Information Systems Forecasted Market Size by Region (2025-2030)
2.3 Utilities Customer Information Systems Market Dynamics
2.3.1 Utilities Customer Information Systems Industry Trends
2.3.2 Utilities Customer Information Systems Market Drivers
2.3.3 Utilities Customer Information Systems Market Challenges
2.3.4 Utilities Customer Information Systems Market Restraints
3 Competition Landscape by Key Players
3.1 Global Revenue Utilities Customer Information Systems by Players
3.1.1 Global Utilities Customer Information Systems Revenue by Players (2019-2024)
3.1.2 Global Utilities Customer Information Systems Revenue Market Share by Players (2019-2024)
3.2 Global Utilities Customer Information Systems Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players of Utilities Customer Information Systems, Ranking by Revenue, 2022 VS 2023 VS 2024
3.4 Global Utilities Customer Information Systems Market Concentration Ratio
3.4.1 Global Utilities Customer Information Systems Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Utilities Customer Information Systems Revenue in 2023
3.5 Global Key Players of Utilities Customer Information Systems Head office and Area Served
3.6 Global Key Players of Utilities Customer Information Systems, Product and Application
3.7 Global Key Players of Utilities Customer Information Systems, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 Utilities Customer Information Systems Breakdown Data by Type
4.1 Global Utilities Customer Information Systems Historic Market Size by Type (2019-2024)
4.2 Global Utilities Customer Information Systems Forecasted Market Size by Type (2025-2030)
5 Utilities Customer Information Systems Breakdown Data by Application
5.1 Global Utilities Customer Information Systems Historic Market Size by Application (2019-2024)
5.2 Global Utilities Customer Information Systems Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Utilities Customer Information Systems Market Size (2019-2030)
6.2 North America Utilities Customer Information Systems Market Size by Type
6.2.1 North America Utilities Customer Information Systems Market Size by Type (2019-2024)
6.2.2 North America Utilities Customer Information Systems Market Size by Type (2025-2030)
6.2.3 North America Utilities Customer Information Systems Market Share by Type (2019-2030)
6.3 North America Utilities Customer Information Systems Market Size by Application
6.3.1 North America Utilities Customer Information Systems Market Size by Application (2019-2024)
6.3.2 North America Utilities Customer Information Systems Market Size by Application (2025-2030)
6.3.3 North America Utilities Customer Information Systems Market Share by Application (2019-2030)
6.4 North America Utilities Customer Information Systems Market Size by Country
6.4.1 North America Utilities Customer Information Systems Market Size by Country: 2019 VS 2023 VS 2030
6.4.2 North America Utilities Customer Information Systems Market Size by Country (2019-2024)
6.4.3 North America Utilities Customer Information Systems Market Size by Country (2025-2030)
6.4.4 U.S.
6.4.5 Canada
7 Europe
7.1 Europe Utilities Customer Information Systems Market Size (2019-2030)
7.2 Europe Utilities Customer Information Systems Market Size by Type
7.2.1 Europe Utilities Customer Information Systems Market Size by Type (2019-2024)
7.2.2 Europe Utilities Customer Information Systems Market Size by Type (2025-2030)
7.2.3 Europe Utilities Customer Information Systems Market Share by Type (2019-2030)
7.3 Europe Utilities Customer Information Systems Market Size by Application
7.3.1 Europe Utilities Customer Information Systems Market Size by Application (2019-2024)
7.3.2 Europe Utilities Customer Information Systems Market Size by Application (2025-2030)
7.3.3 Europe Utilities Customer Information Systems Market Share by Application (2019-2030)
7.4 Europe Utilities Customer Information Systems Market Size by Country
7.4.1 Europe Utilities Customer Information Systems Market Size by Country: 2019 VS 2023 VS 2030
7.4.2 Europe Utilities Customer Information Systems Market Size by Country (2019-2024)
7.4.3 Europe Utilities Customer Information Systems Market Size by Country (2025-2030)
7.4.3 Germany
7.4.4 France
7.4.5 U.K.
7.4.6 Italy
7.4.7 Russia
7.4.8 Nordic Countries
8 China
8.1 China Utilities Customer Information Systems Market Size (2019-2030)
8.2 China Utilities Customer Information Systems Market Size by Type
8.2.1 China Utilities Customer Information Systems Market Size by Type (2019-2024)
8.2.2 China Utilities Customer Information Systems Market Size by Type (2025-2030)
8.2.3 China Utilities Customer Information Systems Market Share by Type (2019-2030)
8.3 China Utilities Customer Information Systems Market Size by Application
8.3.1 China Utilities Customer Information Systems Market Size by Application (2019-2024)
8.3.2 China Utilities Customer Information Systems Market Size by Application (2025-2030)
8.3.3 China Utilities Customer Information Systems Market Share by Application (2019-2030)
9 Asia (excluding China)
9.1 Asia Utilities Customer Information Systems Market Size (2019-2030)
9.2 Asia Utilities Customer Information Systems Market Size by Type
9.2.1 Asia Utilities Customer Information Systems Market Size by Type (2019-2024)
9.2.2 Asia Utilities Customer Information Systems Market Size by Type (2025-2030)
9.2.3 Asia Utilities Customer Information Systems Market Share by Type (2019-2030)
9.3 Asia Utilities Customer Information Systems Market Size by Application
9.3.1 Asia Utilities Customer Information Systems Market Size by Application (2019-2024)
9.3.2 Asia Utilities Customer Information Systems Market Size by Application (2025-2030)
9.3.3 Asia Utilities Customer Information Systems Market Share by Application (2019-2030)
9.4 Asia Utilities Customer Information Systems Market Size by Region
9.4.1 Asia Utilities Customer Information Systems Market Size by Region: 2019 VS 2023 VS 2030
9.4.2 Asia Utilities Customer Information Systems Market Size by Region (2019-2024)
9.4.3 Asia Utilities Customer Information Systems Market Size by Region (2025-2030)
9.4.4 Japan
9.4.5 South Korea
9.4.6 China Taiwan
9.4.7 Southeast Asia
9.4.8 India
9.4.9 Australia
10 Middle East, Africa, and Latin America
10.1 Middle East, Africa, and Latin America Utilities Customer Information Systems Market Size (2019-2030)
10.2 Middle East, Africa, and Latin America Utilities Customer Information Systems Market Size by Type
10.2.1 Middle East, Africa, and Latin America Utilities Customer Information Systems Market Size by Type (2019-2024)
10.2.2 Middle East, Africa, and Latin America Utilities Customer Information Systems Market Size by Type (2025-2030)
10.2.3 Middle East, Africa, and Latin America Utilities Customer Information Systems Market Share by Type (2019-2030)
10.3 Middle East, Africa, and Latin America Utilities Customer Information Systems Market Size by Application
10.3.1 Middle East, Africa, and Latin America Utilities Customer Information Systems Market Size by Application (2019-2024)
10.3.2 Middle East, Africa, and Latin America Utilities Customer Information Systems Market Size by Application (2025-2030)
10.3.3 Middle East, Africa, and Latin America Utilities Customer Information Systems Market Share by Application (2019-2030)
10.4 Middle East, Africa, and Latin America Utilities Customer Information Systems Market Size by Country
10.4.1 Middle East, Africa, and Latin America Utilities Customer Information Systems Market Size by Country: 2019 VS 2023 VS 2030
10.4.2 Middle East, Africa, and Latin America Utilities Customer Information Systems Market Size by Country (2019-2024)
10.4.3 Middle East, Africa, and Latin America Utilities Customer Information Systems Market Size by Country (2025-2030)
10.4.4 Brazil
10.4.5 Mexico
10.4.6 Turkey
10.4.7 Saudi Arabia
10.4.8 Israel
10.4.9 GCC Countries
11 Key Players Profiles
11.1 Oracle
11.1.1 Oracle Company Details
11.1.2 Oracle Business Overview
11.1.3 Oracle Utilities Customer Information Systems Introduction
11.1.4 Oracle Revenue in Utilities Customer Information Systems Business (2019-2024)
11.1.5 Oracle Recent Developments
11.2 Efluid SAS
11.2.1 Efluid SAS Company Details
11.2.2 Efluid SAS Business Overview
11.2.3 Efluid SAS Utilities Customer Information Systems Introduction
11.2.4 Efluid SAS Revenue in Utilities Customer Information Systems Business (2019-2024)
11.2.5 Efluid SAS Recent Developments
11.3 SAP
11.3.1 SAP Company Details
11.3.2 SAP Business Overview
11.3.3 SAP Utilities Customer Information Systems Introduction
11.3.4 SAP Revenue in Utilities Customer Information Systems Business (2019-2024)
11.3.5 SAP Recent Developments
11.4 Itineris
11.4.1 Itineris Company Details
11.4.2 Itineris Business Overview
11.4.3 Itineris Utilities Customer Information Systems Introduction
11.4.4 Itineris Revenue in Utilities Customer Information Systems Business (2019-2024)
11.4.5 Itineris Recent Developments
11.5 Indra
11.5.1 Indra Company Details
11.5.2 Indra Business Overview
11.5.3 Indra Utilities Customer Information Systems Introduction
11.5.4 Indra Revenue in Utilities Customer Information Systems Business (2019-2024)
11.5.5 Indra Recent Developments
11.6 Cayenta
11.6.1 Cayenta Company Details
11.6.2 Cayenta Business Overview
11.6.3 Cayenta Utilities Customer Information Systems Introduction
11.6.4 Cayenta Revenue in Utilities Customer Information Systems Business (2019-2024)
11.6.5 Cayenta Recent Developments
11.7 Advanced Utility Systems
11.7.1 Advanced Utility Systems Company Details
11.7.2 Advanced Utility Systems Business Overview
11.7.3 Advanced Utility Systems Utilities Customer Information Systems Introduction
11.7.4 Advanced Utility Systems Revenue in Utilities Customer Information Systems Business (2019-2024)
11.7.5 Advanced Utility Systems Recent Developments
11.8 Gruppo Engineering
11.8.1 Gruppo Engineering Company Details
11.8.2 Gruppo Engineering Business Overview
11.8.3 Gruppo Engineering Utilities Customer Information Systems Introduction
11.8.4 Gruppo Engineering Revenue in Utilities Customer Information Systems Business (2019-2024)
11.8.5 Gruppo Engineering Recent Developments
11.9 Fluentgrid Limited
11.9.1 Fluentgrid Limited Company Details
11.9.2 Fluentgrid Limited Business Overview
11.9.3 Fluentgrid Limited Utilities Customer Information Systems Introduction
11.9.4 Fluentgrid Limited Revenue in Utilities Customer Information Systems Business (2019-2024)
11.9.5 Fluentgrid Limited Recent Developments
11.10 Ferranti Computer
11.10.1 Ferranti Computer Company Details
11.10.2 Ferranti Computer Business Overview
11.10.3 Ferranti Computer Utilities Customer Information Systems Introduction
11.10.4 Ferranti Computer Revenue in Utilities Customer Information Systems Business (2019-2024)
11.10.5 Ferranti Computer Recent Developments
11.11 Gentrack
11.11.1 Gentrack Company Details
11.11.2 Gentrack Business Overview
11.11.3 Gentrack Utilities Customer Information Systems Introduction
11.11.4 Gentrack Revenue in Utilities Customer Information Systems Business (2019-2024)
11.11.5 Gentrack Recent Developments
11.12 Open International
11.12.1 Open International Company Details
11.12.2 Open International Business Overview
11.12.3 Open International Utilities Customer Information Systems Introduction
11.12.4 Open International Revenue in Utilities Customer Information Systems Business (2019-2024)
11.12.5 Open International Recent Developments
11.13 NorthStar
11.13.1 NorthStar Company Details
11.13.2 NorthStar Business Overview
11.13.3 NorthStar Utilities Customer Information Systems Introduction
11.13.4 NorthStar Revenue in Utilities Customer Information Systems Business (2019-2024)
11.13.5 NorthStar Recent Developments
11.14 Vertex
11.14.1 Vertex Company Details
11.14.2 Vertex Business Overview
11.14.3 Vertex Utilities Customer Information Systems Introduction
11.14.4 Vertex Revenue in Utilities Customer Information Systems Business (2019-2024)
11.14.5 Vertex Recent Developments
11.15 Hansen Technologies
11.15.1 Hansen Technologies Company Details
11.15.2 Hansen Technologies Business Overview
11.15.3 Hansen Technologies Utilities Customer Information Systems Introduction
11.15.4 Hansen Technologies Revenue in Utilities Customer Information Systems Business (2019-2024)
11.15.5 Hansen Technologies Recent Developments
11.16 Cayenta ClS
11.16.1 Cayenta ClS Company Details
11.16.2 Cayenta ClS Business Overview
11.16.3 Cayenta ClS Utilities Customer Information Systems Introduction
11.16.4 Cayenta ClS Revenue in Utilities Customer Information Systems Business (2019-2024)
11.16.5 Cayenta ClS Recent Developments
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Oracle
Efluid SAS
SAP
Itineris
Indra
Cayenta
Advanced Utility Systems
Gruppo Engineering
Fluentgrid Limited
Ferranti Computer
Gentrack
Open International
NorthStar
Vertex
Hansen Technologies
Cayenta ClS
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*If Applicable.
