The utility customer information system (CIS) market is composed of utility companies looking for commercial off-the-shelf (COTS) software packages that address business-critical utility meter-to-cash (M2C) and customer service business processes. M2C functions covered include: account maintenance, order processing, product/service management, rate design, billing, credit collection, accounts receivable, statement preparation, and payment processing. For customer service, CISs support multiple client interaction channels — such as call centers, interactive voice response/voice response units (IVR/VRUs). They also support various digital engagement channels (social media and, more recently, virtual assistants/chatbots) — as well as customer self-service needs.
The global Utilities Customer Information Systems market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
North American market for Utilities Customer Information Systems is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Utilities Customer Information Systems is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Utilities Customer Information Systems in BFSI is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Utilities Customer Information Systems include Oracle, Efluid SAS, SAP, Itineris, Indra, Cayenta, Advanced Utility Systems, Gruppo Engineering and Fluentgrid Limited, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Utilities Customer Information Systems, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Utilities Customer Information Systems.
Report Scope
The Utilities Customer Information Systems market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Utilities Customer Information Systems market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Utilities Customer Information Systems companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Oracle
Efluid SAS
SAP
Itineris
Indra
Cayenta
Advanced Utility Systems
Gruppo Engineering
Fluentgrid Limited
Ferranti Computer
Gentrack
Open International
NorthStar
Vertex
Hansen Technologies
Cayenta ClS
Segment by Type
Cloud-based
On-premises
Segment by Application
BFSI
Education
Government
Telecom & IT
Others
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Utilities Customer Information Systems companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
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1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Utilities Customer Information Systems Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Cloud-based
1.2.3 On-premises
1.3 Market by Application
1.3.1 Global Utilities Customer Information Systems Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 BFSI
1.3.3 Education
1.3.4 Government
1.3.5 Telecom & IT
1.3.6 Others
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Utilities Customer Information Systems Market Perspective (2019-2030)
2.2 Utilities Customer Information Systems Growth Trends by Region
2.2.1 Global Utilities Customer Information Systems Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Utilities Customer Information Systems Historic Market Size by Region (2019-2024)
2.2.3 Utilities Customer Information Systems Forecasted Market Size by Region (2025-2030)
2.3 Utilities Customer Information Systems Market Dynamics
2.3.1 Utilities Customer Information Systems Industry Trends
2.3.2 Utilities Customer Information Systems Market Drivers
2.3.3 Utilities Customer Information Systems Market Challenges
2.3.4 Utilities Customer Information Systems Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Utilities Customer Information Systems Players by Revenue
3.1.1 Global Top Utilities Customer Information Systems Players by Revenue (2019-2024)
3.1.2 Global Utilities Customer Information Systems Revenue Market Share by Players (2019-2024)
3.2 Global Utilities Customer Information Systems Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Utilities Customer Information Systems Revenue
3.4 Global Utilities Customer Information Systems Market Concentration Ratio
3.4.1 Global Utilities Customer Information Systems Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Utilities Customer Information Systems Revenue in 2023
3.5 Utilities Customer Information Systems Key Players Head office and Area Served
3.6 Key Players Utilities Customer Information Systems Product Solution and Service
3.7 Date of Enter into Utilities Customer Information Systems Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Utilities Customer Information Systems Breakdown Data by Type
4.1 Global Utilities Customer Information Systems Historic Market Size by Type (2019-2024)
4.2 Global Utilities Customer Information Systems Forecasted Market Size by Type (2025-2030)
5 Utilities Customer Information Systems Breakdown Data by Application
5.1 Global Utilities Customer Information Systems Historic Market Size by Application (2019-2024)
5.2 Global Utilities Customer Information Systems Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Utilities Customer Information Systems Market Size (2019-2030)
6.2 North America Utilities Customer Information Systems Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Utilities Customer Information Systems Market Size by Country (2019-2024)
6.4 North America Utilities Customer Information Systems Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Utilities Customer Information Systems Market Size (2019-2030)
7.2 Europe Utilities Customer Information Systems Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Utilities Customer Information Systems Market Size by Country (2019-2024)
7.4 Europe Utilities Customer Information Systems Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Utilities Customer Information Systems Market Size (2019-2030)
8.2 Asia-Pacific Utilities Customer Information Systems Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Utilities Customer Information Systems Market Size by Region (2019-2024)
8.4 Asia-Pacific Utilities Customer Information Systems Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Utilities Customer Information Systems Market Size (2019-2030)
9.2 Latin America Utilities Customer Information Systems Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Utilities Customer Information Systems Market Size by Country (2019-2024)
9.4 Latin America Utilities Customer Information Systems Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Utilities Customer Information Systems Market Size (2019-2030)
10.2 Middle East & Africa Utilities Customer Information Systems Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Utilities Customer Information Systems Market Size by Country (2019-2024)
10.4 Middle East & Africa Utilities Customer Information Systems Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Oracle
11.1.1 Oracle Company Detail
11.1.2 Oracle Business Overview
11.1.3 Oracle Utilities Customer Information Systems Introduction
11.1.4 Oracle Revenue in Utilities Customer Information Systems Business (2019-2024)
11.1.5 Oracle Recent Development
11.2 Efluid SAS
11.2.1 Efluid SAS Company Detail
11.2.2 Efluid SAS Business Overview
11.2.3 Efluid SAS Utilities Customer Information Systems Introduction
11.2.4 Efluid SAS Revenue in Utilities Customer Information Systems Business (2019-2024)
11.2.5 Efluid SAS Recent Development
11.3 SAP
11.3.1 SAP Company Detail
11.3.2 SAP Business Overview
11.3.3 SAP Utilities Customer Information Systems Introduction
11.3.4 SAP Revenue in Utilities Customer Information Systems Business (2019-2024)
11.3.5 SAP Recent Development
11.4 Itineris
11.4.1 Itineris Company Detail
11.4.2 Itineris Business Overview
11.4.3 Itineris Utilities Customer Information Systems Introduction
11.4.4 Itineris Revenue in Utilities Customer Information Systems Business (2019-2024)
11.4.5 Itineris Recent Development
11.5 Indra
11.5.1 Indra Company Detail
11.5.2 Indra Business Overview
11.5.3 Indra Utilities Customer Information Systems Introduction
11.5.4 Indra Revenue in Utilities Customer Information Systems Business (2019-2024)
11.5.5 Indra Recent Development
11.6 Cayenta
11.6.1 Cayenta Company Detail
11.6.2 Cayenta Business Overview
11.6.3 Cayenta Utilities Customer Information Systems Introduction
11.6.4 Cayenta Revenue in Utilities Customer Information Systems Business (2019-2024)
11.6.5 Cayenta Recent Development
11.7 Advanced Utility Systems
11.7.1 Advanced Utility Systems Company Detail
11.7.2 Advanced Utility Systems Business Overview
11.7.3 Advanced Utility Systems Utilities Customer Information Systems Introduction
11.7.4 Advanced Utility Systems Revenue in Utilities Customer Information Systems Business (2019-2024)
11.7.5 Advanced Utility Systems Recent Development
11.8 Gruppo Engineering
11.8.1 Gruppo Engineering Company Detail
11.8.2 Gruppo Engineering Business Overview
11.8.3 Gruppo Engineering Utilities Customer Information Systems Introduction
11.8.4 Gruppo Engineering Revenue in Utilities Customer Information Systems Business (2019-2024)
11.8.5 Gruppo Engineering Recent Development
11.9 Fluentgrid Limited
11.9.1 Fluentgrid Limited Company Detail
11.9.2 Fluentgrid Limited Business Overview
11.9.3 Fluentgrid Limited Utilities Customer Information Systems Introduction
11.9.4 Fluentgrid Limited Revenue in Utilities Customer Information Systems Business (2019-2024)
11.9.5 Fluentgrid Limited Recent Development
11.10 Ferranti Computer
11.10.1 Ferranti Computer Company Detail
11.10.2 Ferranti Computer Business Overview
11.10.3 Ferranti Computer Utilities Customer Information Systems Introduction
11.10.4 Ferranti Computer Revenue in Utilities Customer Information Systems Business (2019-2024)
11.10.5 Ferranti Computer Recent Development
11.11 Gentrack
11.11.1 Gentrack Company Detail
11.11.2 Gentrack Business Overview
11.11.3 Gentrack Utilities Customer Information Systems Introduction
11.11.4 Gentrack Revenue in Utilities Customer Information Systems Business (2019-2024)
11.11.5 Gentrack Recent Development
11.12 Open International
11.12.1 Open International Company Detail
11.12.2 Open International Business Overview
11.12.3 Open International Utilities Customer Information Systems Introduction
11.12.4 Open International Revenue in Utilities Customer Information Systems Business (2019-2024)
11.12.5 Open International Recent Development
11.13 NorthStar
11.13.1 NorthStar Company Detail
11.13.2 NorthStar Business Overview
11.13.3 NorthStar Utilities Customer Information Systems Introduction
11.13.4 NorthStar Revenue in Utilities Customer Information Systems Business (2019-2024)
11.13.5 NorthStar Recent Development
11.14 Vertex
11.14.1 Vertex Company Detail
11.14.2 Vertex Business Overview
11.14.3 Vertex Utilities Customer Information Systems Introduction
11.14.4 Vertex Revenue in Utilities Customer Information Systems Business (2019-2024)
11.14.5 Vertex Recent Development
11.15 Hansen Technologies
11.15.1 Hansen Technologies Company Detail
11.15.2 Hansen Technologies Business Overview
11.15.3 Hansen Technologies Utilities Customer Information Systems Introduction
11.15.4 Hansen Technologies Revenue in Utilities Customer Information Systems Business (2019-2024)
11.15.5 Hansen Technologies Recent Development
11.16 Cayenta ClS
11.16.1 Cayenta ClS Company Detail
11.16.2 Cayenta ClS Business Overview
11.16.3 Cayenta ClS Utilities Customer Information Systems Introduction
11.16.4 Cayenta ClS Revenue in Utilities Customer Information Systems Business (2019-2024)
11.16.5 Cayenta ClS Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Oracle
Efluid SAS
SAP
Itineris
Indra
Cayenta
Advanced Utility Systems
Gruppo Engineering
Fluentgrid Limited
Ferranti Computer
Gentrack
Open International
NorthStar
Vertex
Hansen Technologies
Cayenta ClS
Ìý
Ìý
*If Applicable.
