The utility customer information system (CIS) market is composed of utility companies looking for commercial off-the-shelf (COTS) software packages that address business-critical utility meter-to-cash (M2C) and customer service business processes. M2C functions covered include: account maintenance, order processing, product/service management, rate design, billing, credit collection, accounts receivable, statement preparation, and payment processing. For customer service, CISs support multiple client interaction channels — such as call centers, interactive voice response/voice response units (IVR/VRUs). They also support various digital engagement channels (social media and, more recently, virtual assistants/chatbots) — as well as customer self-service needs.
The global Utility Customer Information Systems (CIS) market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
North American market for Utility Customer Information Systems (CIS) is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Utility Customer Information Systems (CIS) is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Utility Customer Information Systems (CIS) in Large Enterprises (1000+ Users) is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Utility Customer Information Systems (CIS) include Open International Systems, Oracle, SAP, NorthStar, Fluentgrid Limited, efluid SAS, Ferranti Computer Systems, Gruppo Engineering and Indra, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Utility Customer Information Systems (CIS), with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Utility Customer Information Systems (CIS).
Report Scope
The Utility Customer Information Systems (CIS) market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Utility Customer Information Systems (CIS) market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Utility Customer Information Systems (CIS) companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Open International Systems
Oracle
SAP
NorthStar
Fluentgrid Limited
efluid SAS
Ferranti Computer Systems
Gruppo Engineering
Indra
Itineris
Vertex
Advanced Utility Systems
Hansen Technologies
Cayenta
Gentrack
Asseco Group
Segment by Type
Cloud-Based
On-Premises
Segment by Application
Large Enterprises (1000+ Users)
Medium-Sized Enterprise (499-1000 Users)
Small Enterprises (1-499 Users)
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Utility Customer Information Systems (CIS) companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Utility Customer Information Systems (CIS) Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Cloud-Based
1.2.3 On-Premises
1.3 Market by Application
1.3.1 Global Utility Customer Information Systems (CIS) Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Large Enterprises (1000+ Users)
1.3.3 Medium-Sized Enterprise (499-1000 Users)
1.3.4 Small Enterprises (1-499 Users)
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Utility Customer Information Systems (CIS) Market Perspective (2019-2030)
2.2 Utility Customer Information Systems (CIS) Growth Trends by Region
2.2.1 Global Utility Customer Information Systems (CIS) Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Utility Customer Information Systems (CIS) Historic Market Size by Region (2019-2024)
2.2.3 Utility Customer Information Systems (CIS) Forecasted Market Size by Region (2025-2030)
2.3 Utility Customer Information Systems (CIS) Market Dynamics
2.3.1 Utility Customer Information Systems (CIS) Industry Trends
2.3.2 Utility Customer Information Systems (CIS) Market Drivers
2.3.3 Utility Customer Information Systems (CIS) Market Challenges
2.3.4 Utility Customer Information Systems (CIS) Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Utility Customer Information Systems (CIS) Players by Revenue
3.1.1 Global Top Utility Customer Information Systems (CIS) Players by Revenue (2019-2024)
3.1.2 Global Utility Customer Information Systems (CIS) Revenue Market Share by Players (2019-2024)
3.2 Global Utility Customer Information Systems (CIS) Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Utility Customer Information Systems (CIS) Revenue
3.4 Global Utility Customer Information Systems (CIS) Market Concentration Ratio
3.4.1 Global Utility Customer Information Systems (CIS) Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Utility Customer Information Systems (CIS) Revenue in 2023
3.5 Utility Customer Information Systems (CIS) Key Players Head office and Area Served
3.6 Key Players Utility Customer Information Systems (CIS) Product Solution and Service
3.7 Date of Enter into Utility Customer Information Systems (CIS) Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Utility Customer Information Systems (CIS) Breakdown Data by Type
4.1 Global Utility Customer Information Systems (CIS) Historic Market Size by Type (2019-2024)
4.2 Global Utility Customer Information Systems (CIS) Forecasted Market Size by Type (2025-2030)
5 Utility Customer Information Systems (CIS) Breakdown Data by Application
5.1 Global Utility Customer Information Systems (CIS) Historic Market Size by Application (2019-2024)
5.2 Global Utility Customer Information Systems (CIS) Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Utility Customer Information Systems (CIS) Market Size (2019-2030)
6.2 North America Utility Customer Information Systems (CIS) Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Utility Customer Information Systems (CIS) Market Size by Country (2019-2024)
6.4 North America Utility Customer Information Systems (CIS) Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Utility Customer Information Systems (CIS) Market Size (2019-2030)
7.2 Europe Utility Customer Information Systems (CIS) Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Utility Customer Information Systems (CIS) Market Size by Country (2019-2024)
7.4 Europe Utility Customer Information Systems (CIS) Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Utility Customer Information Systems (CIS) Market Size (2019-2030)
8.2 Asia-Pacific Utility Customer Information Systems (CIS) Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Utility Customer Information Systems (CIS) Market Size by Region (2019-2024)
8.4 Asia-Pacific Utility Customer Information Systems (CIS) Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Utility Customer Information Systems (CIS) Market Size (2019-2030)
9.2 Latin America Utility Customer Information Systems (CIS) Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Utility Customer Information Systems (CIS) Market Size by Country (2019-2024)
9.4 Latin America Utility Customer Information Systems (CIS) Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Utility Customer Information Systems (CIS) Market Size (2019-2030)
10.2 Middle East & Africa Utility Customer Information Systems (CIS) Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Utility Customer Information Systems (CIS) Market Size by Country (2019-2024)
10.4 Middle East & Africa Utility Customer Information Systems (CIS) Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Open International Systems
11.1.1 Open International Systems Company Detail
11.1.2 Open International Systems Business Overview
11.1.3 Open International Systems Utility Customer Information Systems (CIS) Introduction
11.1.4 Open International Systems Revenue in Utility Customer Information Systems (CIS) Business (2019-2024)
11.1.5 Open International Systems Recent Development
11.2 Oracle
11.2.1 Oracle Company Detail
11.2.2 Oracle Business Overview
11.2.3 Oracle Utility Customer Information Systems (CIS) Introduction
11.2.4 Oracle Revenue in Utility Customer Information Systems (CIS) Business (2019-2024)
11.2.5 Oracle Recent Development
11.3 SAP
11.3.1 SAP Company Detail
11.3.2 SAP Business Overview
11.3.3 SAP Utility Customer Information Systems (CIS) Introduction
11.3.4 SAP Revenue in Utility Customer Information Systems (CIS) Business (2019-2024)
11.3.5 SAP Recent Development
11.4 NorthStar
11.4.1 NorthStar Company Detail
11.4.2 NorthStar Business Overview
11.4.3 NorthStar Utility Customer Information Systems (CIS) Introduction
11.4.4 NorthStar Revenue in Utility Customer Information Systems (CIS) Business (2019-2024)
11.4.5 NorthStar Recent Development
11.5 Fluentgrid Limited
11.5.1 Fluentgrid Limited Company Detail
11.5.2 Fluentgrid Limited Business Overview
11.5.3 Fluentgrid Limited Utility Customer Information Systems (CIS) Introduction
11.5.4 Fluentgrid Limited Revenue in Utility Customer Information Systems (CIS) Business (2019-2024)
11.5.5 Fluentgrid Limited Recent Development
11.6 efluid SAS
11.6.1 efluid SAS Company Detail
11.6.2 efluid SAS Business Overview
11.6.3 efluid SAS Utility Customer Information Systems (CIS) Introduction
11.6.4 efluid SAS Revenue in Utility Customer Information Systems (CIS) Business (2019-2024)
11.6.5 efluid SAS Recent Development
11.7 Ferranti Computer Systems
11.7.1 Ferranti Computer Systems Company Detail
11.7.2 Ferranti Computer Systems Business Overview
11.7.3 Ferranti Computer Systems Utility Customer Information Systems (CIS) Introduction
11.7.4 Ferranti Computer Systems Revenue in Utility Customer Information Systems (CIS) Business (2019-2024)
11.7.5 Ferranti Computer Systems Recent Development
11.8 Gruppo Engineering
11.8.1 Gruppo Engineering Company Detail
11.8.2 Gruppo Engineering Business Overview
11.8.3 Gruppo Engineering Utility Customer Information Systems (CIS) Introduction
11.8.4 Gruppo Engineering Revenue in Utility Customer Information Systems (CIS) Business (2019-2024)
11.8.5 Gruppo Engineering Recent Development
11.9 Indra
11.9.1 Indra Company Detail
11.9.2 Indra Business Overview
11.9.3 Indra Utility Customer Information Systems (CIS) Introduction
11.9.4 Indra Revenue in Utility Customer Information Systems (CIS) Business (2019-2024)
11.9.5 Indra Recent Development
11.10 Itineris
11.10.1 Itineris Company Detail
11.10.2 Itineris Business Overview
11.10.3 Itineris Utility Customer Information Systems (CIS) Introduction
11.10.4 Itineris Revenue in Utility Customer Information Systems (CIS) Business (2019-2024)
11.10.5 Itineris Recent Development
11.11 Vertex
11.11.1 Vertex Company Detail
11.11.2 Vertex Business Overview
11.11.3 Vertex Utility Customer Information Systems (CIS) Introduction
11.11.4 Vertex Revenue in Utility Customer Information Systems (CIS) Business (2019-2024)
11.11.5 Vertex Recent Development
11.12 Advanced Utility Systems
11.12.1 Advanced Utility Systems Company Detail
11.12.2 Advanced Utility Systems Business Overview
11.12.3 Advanced Utility Systems Utility Customer Information Systems (CIS) Introduction
11.12.4 Advanced Utility Systems Revenue in Utility Customer Information Systems (CIS) Business (2019-2024)
11.12.5 Advanced Utility Systems Recent Development
11.13 Hansen Technologies
11.13.1 Hansen Technologies Company Detail
11.13.2 Hansen Technologies Business Overview
11.13.3 Hansen Technologies Utility Customer Information Systems (CIS) Introduction
11.13.4 Hansen Technologies Revenue in Utility Customer Information Systems (CIS) Business (2019-2024)
11.13.5 Hansen Technologies Recent Development
11.14 Cayenta
11.14.1 Cayenta Company Detail
11.14.2 Cayenta Business Overview
11.14.3 Cayenta Utility Customer Information Systems (CIS) Introduction
11.14.4 Cayenta Revenue in Utility Customer Information Systems (CIS) Business (2019-2024)
11.14.5 Cayenta Recent Development
11.15 Gentrack
11.15.1 Gentrack Company Detail
11.15.2 Gentrack Business Overview
11.15.3 Gentrack Utility Customer Information Systems (CIS) Introduction
11.15.4 Gentrack Revenue in Utility Customer Information Systems (CIS) Business (2019-2024)
11.15.5 Gentrack Recent Development
11.16 Asseco Group
11.16.1 Asseco Group Company Detail
11.16.2 Asseco Group Business Overview
11.16.3 Asseco Group Utility Customer Information Systems (CIS) Introduction
11.16.4 Asseco Group Revenue in Utility Customer Information Systems (CIS) Business (2019-2024)
11.16.5 Asseco Group Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Open International Systems
Oracle
SAP
NorthStar
Fluentgrid Limited
efluid SAS
Ferranti Computer Systems
Gruppo Engineering
Indra
Itineris
Vertex
Advanced Utility Systems
Hansen Technologies
Cayenta
Gentrack
Asseco Group
Ìý
Ìý
*If Applicable.
