Global Virtual Reference Services Market Research Report 2024

Publication ID:

PB501250203

Publication Date:

January 3, 2025

Pages:

Publisher:

MRRPB5

Countries:

Global [1]

USD 2,900.00

IT Services [2]

Computing & Electronics [3]

Description:

The global market for Virtual Reference Services was valued at US$ 1564 million in the year 2023 and is projected to reach a revised size of US$ 2369 million by 2030, growing at a CAGR of 6.3% during the forecast period.
Virtual Reference Services (VRS) refer to digital tools and platforms that allow libraries, educational institutions, or information centers to provide real-time or asynchronous reference assistance to users via the internet. These services can be delivered through various online mediums, such as chat, email, instant messaging, or video conferencing.In traditional library services, reference assistance was provided in person. However, VRS enables these services to be accessible remotely, offering users the convenience of accessing library support from anywhere, at any time.

North American market for Virtual Reference Services is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Virtual Reference Services is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Virtual Reference Services in Libraries and Educational Institutions is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Virtual Reference Services include Ex Libris, Springshare (LibAnswers), Zendesk, LibraryH3lp, AskAway, Helpshift, Freshdesk, Intercom, LiveChat, Tidio, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Virtual Reference Services, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Virtual Reference Services.
The Virtual Reference Services market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Virtual Reference Services market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Virtual Reference Services companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Ex Libris
Springshare (LibAnswers)
Zendesk
LibraryH3lp
AskAway
Helpshift
Freshdesk
Intercom
LiveChat
Tidio
Segment by Type
Real-Time (Synchronous) Services
Asynchronous Services
Segment by Application
Libraries and Educational Institutions
Health Care and Medical Information
Other
By Region
North America
United States
Canada
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Rest of Europe
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Virtual Reference Services company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.

Table Of Contents:

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Virtual Reference Services Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Real-Time (Synchronous) Services
1.2.3 Asynchronous Services
1.3 Market by Application
1.3.1 Global Virtual Reference Services Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Libraries and Educational Institutions
1.3.3 Health Care and Medical Information
1.3.4 Other
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Virtual Reference Services Market Perspective (2019-2030)
2.2 Global Virtual Reference Services Growth Trends by Region
2.2.1 Global Virtual Reference Services Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Virtual Reference Services Historic Market Size by Region (2019-2024)
2.2.3 Virtual Reference Services Forecasted Market Size by Region (2025-2030)
2.3 Virtual Reference Services Market Dynamics
2.3.1 Virtual Reference Services Industry Trends
2.3.2 Virtual Reference Services Market Drivers
2.3.3 Virtual Reference Services Market Challenges
2.3.4 Virtual Reference Services Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Virtual Reference Services Players by Revenue
3.1.1 Global Top Virtual Reference Services Players by Revenue (2019-2024)
3.1.2 Global Virtual Reference Services Revenue Market Share by Players (2019-2024)
3.2 Global Virtual Reference Services Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players Ranking by Virtual Reference Services Revenue
3.4 Global Virtual Reference Services Market Concentration Ratio
3.4.1 Global Virtual Reference Services Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Virtual Reference Services Revenue in 2023
3.5 Global Key Players of Virtual Reference Services Head office and Area Served
3.6 Global Key Players of Virtual Reference Services, Product and Application
3.7 Global Key Players of Virtual Reference Services, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 Virtual Reference Services Breakdown Data by Type
4.1 Global Virtual Reference Services Historic Market Size by Type (2019-2024)
4.2 Global Virtual Reference Services Forecasted Market Size by Type (2025-2030)
5 Virtual Reference Services Breakdown Data by Application
5.1 Global Virtual Reference Services Historic Market Size by Application (2019-2024)
5.2 Global Virtual Reference Services Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Virtual Reference Services Market Size (2019-2030)
6.2 North America Virtual Reference Services Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Virtual Reference Services Market Size by Country (2019-2024)
6.4 North America Virtual Reference Services Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Virtual Reference Services Market Size (2019-2030)
7.2 Europe Virtual Reference Services Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Virtual Reference Services Market Size by Country (2019-2024)
7.4 Europe Virtual Reference Services Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Virtual Reference Services Market Size (2019-2030)
8.2 Asia-Pacific Virtual Reference Services Market Growth Rate by Country: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Virtual Reference Services Market Size by Region (2019-2024)
8.4 Asia-Pacific Virtual Reference Services Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Virtual Reference Services Market Size (2019-2030)
9.2 Latin America Virtual Reference Services Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Virtual Reference Services Market Size by Country (2019-2024)
9.4 Latin America Virtual Reference Services Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Virtual Reference Services Market Size (2019-2030)
10.2 Middle East & Africa Virtual Reference Services Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Virtual Reference Services Market Size by Country (2019-2024)
10.4 Middle East & Africa Virtual Reference Services Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Ex Libris
11.1.1 Ex Libris Company Details
11.1.2 Ex Libris Business Overview
11.1.3 Ex Libris Virtual Reference Services Introduction
11.1.4 Ex Libris Revenue in Virtual Reference Services Business (2019-2024)
11.1.5 Ex Libris Recent Development
11.2 Springshare (LibAnswers)
11.2.1 Springshare (LibAnswers) Company Details
11.2.2 Springshare (LibAnswers) Business Overview
11.2.3 Springshare (LibAnswers) Virtual Reference Services Introduction
11.2.4 Springshare (LibAnswers) Revenue in Virtual Reference Services Business (2019-2024)
11.2.5 Springshare (LibAnswers) Recent Development
11.3 Zendesk
11.3.1 Zendesk Company Details
11.3.2 Zendesk Business Overview
11.3.3 Zendesk Virtual Reference Services Introduction
11.3.4 Zendesk Revenue in Virtual Reference Services Business (2019-2024)
11.3.5 Zendesk Recent Development
11.4 LibraryH3lp
11.4.1 LibraryH3lp Company Details
11.4.2 LibraryH3lp Business Overview
11.4.3 LibraryH3lp Virtual Reference Services Introduction
11.4.4 LibraryH3lp Revenue in Virtual Reference Services Business (2019-2024)
11.4.5 LibraryH3lp Recent Development
11.5 AskAway
11.5.1 AskAway Company Details
11.5.2 AskAway Business Overview
11.5.3 AskAway Virtual Reference Services Introduction
11.5.4 AskAway Revenue in Virtual Reference Services Business (2019-2024)
11.5.5 AskAway Recent Development
11.6 Helpshift
11.6.1 Helpshift Company Details
11.6.2 Helpshift Business Overview
11.6.3 Helpshift Virtual Reference Services Introduction
11.6.4 Helpshift Revenue in Virtual Reference Services Business (2019-2024)
11.6.5 Helpshift Recent Development
11.7 Freshdesk
11.7.1 Freshdesk Company Details
11.7.2 Freshdesk Business Overview
11.7.3 Freshdesk Virtual Reference Services Introduction
11.7.4 Freshdesk Revenue in Virtual Reference Services Business (2019-2024)
11.7.5 Freshdesk Recent Development
11.8 Intercom
11.8.1 Intercom Company Details
11.8.2 Intercom Business Overview
11.8.3 Intercom Virtual Reference Services Introduction
11.8.4 Intercom Revenue in Virtual Reference Services Business (2019-2024)
11.8.5 Intercom Recent Development
11.9 LiveChat
11.9.1 LiveChat Company Details
11.9.2 LiveChat Business Overview
11.9.3 LiveChat Virtual Reference Services Introduction
11.9.4 LiveChat Revenue in Virtual Reference Services Business (2019-2024)
11.9.5 LiveChat Recent Development
11.10 Tidio
11.10.1 Tidio Company Details
11.10.2 Tidio Business Overview
11.10.3 Tidio Virtual Reference Services Introduction
11.10.4 Tidio Revenue in Virtual Reference Services Business (2019-2024)
11.10.5 Tidio Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.1.1 Research Programs/Design
13.1.1.2 Market Size Estimation
13.1.1.3 Market Breakdown and Data Triangulation
13.1.2 Data Source
13.1.2.1 Secondary Sources
13.1.2.2 Primary Sources
13.2 Author Details
13.3 Disclaimer

Companies Mentioned:

Ex Libris
Springshare (LibAnswers)
Zendesk
LibraryH3lp
AskAway
Helpshift
Freshdesk
Intercom
LiveChat
Tidio

License Types:

Single User License (PDF)

This license allows for use of a publication by one person.
This person may print out a single copy of the publication.
This person can include information given in the publication in presentations and internal reports by providing full copyright credit to the publisher.
This person cannot share the publication (or any information contained therein) with any other person or persons.
Unless a Enterprise License is purchased, a Single User License must be purchased for every person that wishes to use the publication within the same organization.
Customers who infringe these license terms are liable for a Global license fee.

听

Site License (PDF)*

This license allows for use of a publication by all users within one corporate location, e.g. a regional office.
These users may print out a single copy of the publication.
These users can include information given in the publication in presentations and internal reports by providing full copyright credit to the publisher.
These users cannot share the publication (or any information contained therein) with any other person or persons outside the corporate location for which the publication is purchased.
Unless a Enterprise License is purchased, a Site User License must be purchased for every corporate location by an organization that wishes to use the publication within the same organization.
Customers who infringe these license terms are liable for a Global license fee.

听

Global License (PDF)*

This license allows for use of a publication by unlimited users within the purchasing organization e.g. all employees of a single company.
Each of these people may use the publication on any computer, and may print out the report, but may not share the publication (or any information contained therein) with any other person or persons outside of the organization.
These employees of purchasing organization can include information given in the publication in presentations and internal reports by providing full copyright credit to the publisher.

*If Applicable.

91制片厂