Workforce Management Software is a system intended to maximize the use of agent labor by projecting incoming call volumes and scheduling staff to meet needs exactly, by time of the day, day of the week, week of the month, etc. WFM systems use historical calling records, which are collected from the automatic call distribution system, to project future calling patterns and volumes for specified time frames. The core functions of WFM software include labor planning, time and attendance management, payroll management, tasking and staffing, and performance reporting.
It helps managers accurately and easily forecast staffing requirements across all customer-facing inbound, outbound, blended and back office resources. It also allows agents to manage their scheduling with tools for needs such as schedule trades and sequential shift bids.
Market Analysis and Insights: Global Workforce Management Software Market
The global Workforce Management Software market is projected to grow from US$ 3099.2 million in 2024 to US$ 4890.7 million by 2030, at a Compound Annual Growth Rate (CAGR) of 7.9% during the forecast period.
Global Workforce Management Software key players include Kronos, Infor, Verint, etc. Global top three manufacturers hold a share over 45%.
North America is the largest production area, with a share about 55%, followed by Europe, and Asia, both have a share over 30 percent.
In terms of product, On-premises is the largest segment, with a share over 50%. And in terms of application, the largest application is <100 employees, followed by 100-499 employees, etc.
Report Covers:
This report presents an overview of global market for Workforce Management Software market size. Analyses of the global market trends, with historic market revenue data for 2019 - 2023, estimates for 2024, and projections of CAGR through 2030.
This report researches the key producers of Workforce Management Software, also provides the revenue of main regions and countries. Highlights of the upcoming market potential for Workforce Management Software, and key regions/countries of focus to forecast this market into various segments and sub-segments. Country specific data and market value analysis for the U.S., Canada, Mexico, Brazil, China, Japan, South Korea, Southeast Asia, India, Germany, the U.K., Italy, Middle East, Africa, and Other Countries.
This report focuses on the Workforce Management Software revenue, market share and industry ranking of main companies, data from 2019 to 2024. Identification of the major stakeholders in the global Workforce Management Software market, and analysis of their competitive landscape and market positioning based on recent developments and segmental revenues. This report will help stakeholders to understand the competitive landscape and gain more insights and position their businesses and market strategies in a better way.
This report analyzes the segments data by Type and by Application, revenue, and growth rate, from 2019 to 2030. Evaluation and forecast the market size for Workforce Management Software revenue, projected growth trends, production technology, application and end-user industry.
Market Segmentation
By Company
Kronos
Infor
Verint
NICE Systems
Aspect
Workforce Software
Clicksoftware
Calabrio
ATOSS
Genesys
Monet Software
InVision AG
Teleopti
Segment by Type
On-Premises
Saas Cloud-Based
Segment by Application
Less Than 100 Employees
100-499 Employees
500-999 Employees
1,000-4,999 Employees
More Than 5000 Employees
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
China
Asia (excluding China)
Japan
South Korea
China Taiwan
Southeast Asia
India
Latin America, Middle East & Africa
Brazil
Mexico
Turkey
Israel
GCC Countries
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (product type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Revenue of Workforce Management Software in global and regional level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world. This section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Workforce Management Software companies鈥� competitive landscape, revenue, market share and industry ranking, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: North America (US & Canada) by Type, by Application and by country, revenue for each segment.
Chapter 7: Europe by Type, by Application and by country, revenue for each segment.
Chapter 8: China by Type, and by Application, revenue for each segment.
Chapter 9: Asia (excluding China) by Type, by Application and by region, revenue for each segment.
Chapter 10: Middle East, Africa, and Latin America by Type, by Application and by country, revenue for each segment.
Chapter 11: Provides profiles of key companies, introducing the basic situation of the main companies in the market in detail, including product descriptions and specifications, Workforce Management Software revenue, gross margin, and recent development, etc.
Chapter 12: Analyst's Viewpoints/Conclusions
Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Workforce Management Software Market Size Growth Rate by Type, 2019 VS 2023 VS 2030
1.2.2 On-Premises
1.2.3 Saas Cloud-Based
1.3 Market by Application
1.3.1 Global Workforce Management Software Market Size Growth Rate by Application, 2019 VS 2023 VS 2030
1.3.2 Less Than 100 Employees
1.3.3 100-499 Employees
1.3.4 500-999 Employees
1.3.5 1,000-4,999 Employees
1.3.6 More Than 5000 Employees
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Workforce Management Software Market Perspective (2019-2030)
2.2 Global Workforce Management Software Growth Trends by Region
2.2.1 Workforce Management Software Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Workforce Management Software Historic Market Size by Region (2019-2024)
2.2.3 Workforce Management Software Forecasted Market Size by Region (2025-2030)
2.3 Workforce Management Software Market Dynamics
2.3.1 Workforce Management Software Industry Trends
2.3.2 Workforce Management Software Market Drivers
2.3.3 Workforce Management Software Market Challenges
2.3.4 Workforce Management Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Revenue Workforce Management Software by Players
3.1.1 Global Workforce Management Software Revenue by Players (2019-2024)
3.1.2 Global Workforce Management Software Revenue Market Share by Players (2019-2024)
3.2 Global Workforce Management Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players of Workforce Management Software, Ranking by Revenue, 2022 VS 2023 VS 2024
3.4 Global Workforce Management Software Market Concentration Ratio
3.4.1 Global Workforce Management Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Workforce Management Software Revenue in 2023
3.5 Global Key Players of Workforce Management Software Head office and Area Served
3.6 Global Key Players of Workforce Management Software, Product and Application
3.7 Global Key Players of Workforce Management Software, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 Workforce Management Software Breakdown Data by Type
4.1 Global Workforce Management Software Historic Market Size by Type (2019-2024)
4.2 Global Workforce Management Software Forecasted Market Size by Type (2025-2030)
5 Workforce Management Software Breakdown Data by Application
5.1 Global Workforce Management Software Historic Market Size by Application (2019-2024)
5.2 Global Workforce Management Software Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Workforce Management Software Market Size (2019-2030)
6.2 North America Workforce Management Software Market Size by Type
6.2.1 North America Workforce Management Software Market Size by Type (2019-2024)
6.2.2 North America Workforce Management Software Market Size by Type (2025-2030)
6.2.3 North America Workforce Management Software Market Share by Type (2019-2030)
6.3 North America Workforce Management Software Market Size by Application
6.3.1 North America Workforce Management Software Market Size by Application (2019-2024)
6.3.2 North America Workforce Management Software Market Size by Application (2025-2030)
6.3.3 North America Workforce Management Software Market Share by Application (2019-2030)
6.4 North America Workforce Management Software Market Size by Country
6.4.1 North America Workforce Management Software Market Size by Country: 2019 VS 2023 VS 2030
6.4.2 North America Workforce Management Software Market Size by Country (2019-2024)
6.4.3 North America Workforce Management Software Market Size by Country (2025-2030)
6.4.4 U.S.
6.4.5 Canada
7 Europe
7.1 Europe Workforce Management Software Market Size (2019-2030)
7.2 Europe Workforce Management Software Market Size by Type
7.2.1 Europe Workforce Management Software Market Size by Type (2019-2024)
7.2.2 Europe Workforce Management Software Market Size by Type (2025-2030)
7.2.3 Europe Workforce Management Software Market Share by Type (2019-2030)
7.3 Europe Workforce Management Software Market Size by Application
7.3.1 Europe Workforce Management Software Market Size by Application (2019-2024)
7.3.2 Europe Workforce Management Software Market Size by Application (2025-2030)
7.3.3 Europe Workforce Management Software Market Share by Application (2019-2030)
7.4 Europe Workforce Management Software Market Size by Country
7.4.1 Europe Workforce Management Software Market Size by Country: 2019 VS 2023 VS 2030
7.4.2 Europe Workforce Management Software Market Size by Country (2019-2024)
7.4.3 Europe Workforce Management Software Market Size by Country (2025-2030)
7.4.3 Germany
7.4.4 France
7.4.5 U.K.
7.4.6 Italy
7.4.7 Russia
7.4.8 Nordic Countries
8 China
8.1 China Workforce Management Software Market Size (2019-2030)
8.2 China Workforce Management Software Market Size by Type
8.2.1 China Workforce Management Software Market Size by Type (2019-2024)
8.2.2 China Workforce Management Software Market Size by Type (2025-2030)
8.2.3 China Workforce Management Software Market Share by Type (2019-2030)
8.3 China Workforce Management Software Market Size by Application
8.3.1 China Workforce Management Software Market Size by Application (2019-2024)
8.3.2 China Workforce Management Software Market Size by Application (2025-2030)
8.3.3 China Workforce Management Software Market Share by Application (2019-2030)
9 Asia (excluding China)
9.1 Asia Workforce Management Software Market Size (2019-2030)
9.2 Asia Workforce Management Software Market Size by Type
9.2.1 Asia Workforce Management Software Market Size by Type (2019-2024)
9.2.2 Asia Workforce Management Software Market Size by Type (2025-2030)
9.2.3 Asia Workforce Management Software Market Share by Type (2019-2030)
9.3 Asia Workforce Management Software Market Size by Application
9.3.1 Asia Workforce Management Software Market Size by Application (2019-2024)
9.3.2 Asia Workforce Management Software Market Size by Application (2025-2030)
9.3.3 Asia Workforce Management Software Market Share by Application (2019-2030)
9.4 Asia Workforce Management Software Market Size by Region
9.4.1 Asia Workforce Management Software Market Size by Region: 2019 VS 2023 VS 2030
9.4.2 Asia Workforce Management Software Market Size by Region (2019-2024)
9.4.3 Asia Workforce Management Software Market Size by Region (2025-2030)
9.4.4 Japan
9.4.5 South Korea
9.4.6 China Taiwan
9.4.7 Southeast Asia
9.4.8 India
9.4.9 Australia
10 Middle East, Africa, and Latin America
10.1 Middle East, Africa, and Latin America Workforce Management Software Market Size (2019-2030)
10.2 Middle East, Africa, and Latin America Workforce Management Software Market Size by Type
10.2.1 Middle East, Africa, and Latin America Workforce Management Software Market Size by Type (2019-2024)
10.2.2 Middle East, Africa, and Latin America Workforce Management Software Market Size by Type (2025-2030)
10.2.3 Middle East, Africa, and Latin America Workforce Management Software Market Share by Type (2019-2030)
10.3 Middle East, Africa, and Latin America Workforce Management Software Market Size by Application
10.3.1 Middle East, Africa, and Latin America Workforce Management Software Market Size by Application (2019-2024)
10.3.2 Middle East, Africa, and Latin America Workforce Management Software Market Size by Application (2025-2030)
10.3.3 Middle East, Africa, and Latin America Workforce Management Software Market Share by Application (2019-2030)
10.4 Middle East, Africa, and Latin America Workforce Management Software Market Size by Country
10.4.1 Middle East, Africa, and Latin America Workforce Management Software Market Size by Country: 2019 VS 2023 VS 2030
10.4.2 Middle East, Africa, and Latin America Workforce Management Software Market Size by Country (2019-2024)
10.4.3 Middle East, Africa, and Latin America Workforce Management Software Market Size by Country (2025-2030)
10.4.4 Brazil
10.4.5 Mexico
10.4.6 Turkey
10.4.7 Saudi Arabia
10.4.8 Israel
10.4.9 GCC Countries
11 Key Players Profiles
11.1 Kronos
11.1.1 Kronos Company Details
11.1.2 Kronos Business Overview
11.1.3 Kronos Workforce Management Software Introduction
11.1.4 Kronos Revenue in Workforce Management Software Business (2019-2024)
11.1.5 Kronos Recent Developments
11.2 Infor
11.2.1 Infor Company Details
11.2.2 Infor Business Overview
11.2.3 Infor Workforce Management Software Introduction
11.2.4 Infor Revenue in Workforce Management Software Business (2019-2024)
11.2.5 Infor Recent Developments
11.3 Verint
11.3.1 Verint Company Details
11.3.2 Verint Business Overview
11.3.3 Verint Workforce Management Software Introduction
11.3.4 Verint Revenue in Workforce Management Software Business (2019-2024)
11.3.5 Verint Recent Developments
11.4 NICE Systems
11.4.1 NICE Systems Company Details
11.4.2 NICE Systems Business Overview
11.4.3 NICE Systems Workforce Management Software Introduction
11.4.4 NICE Systems Revenue in Workforce Management Software Business (2019-2024)
11.4.5 NICE Systems Recent Developments
11.5 Aspect
11.5.1 Aspect Company Details
11.5.2 Aspect Business Overview
11.5.3 Aspect Workforce Management Software Introduction
11.5.4 Aspect Revenue in Workforce Management Software Business (2019-2024)
11.5.5 Aspect Recent Developments
11.6 Workforce Software
11.6.1 Workforce Software Company Details
11.6.2 Workforce Software Business Overview
11.6.3 Workforce Software Workforce Management Software Introduction
11.6.4 Workforce Software Revenue in Workforce Management Software Business (2019-2024)
11.6.5 Workforce Software Recent Developments
11.7 Clicksoftware
11.7.1 Clicksoftware Company Details
11.7.2 Clicksoftware Business Overview
11.7.3 Clicksoftware Workforce Management Software Introduction
11.7.4 Clicksoftware Revenue in Workforce Management Software Business (2019-2024)
11.7.5 Clicksoftware Recent Developments
11.8 Calabrio
11.8.1 Calabrio Company Details
11.8.2 Calabrio Business Overview
11.8.3 Calabrio Workforce Management Software Introduction
11.8.4 Calabrio Revenue in Workforce Management Software Business (2019-2024)
11.8.5 Calabrio Recent Developments
11.9 ATOSS
11.9.1 ATOSS Company Details
11.9.2 ATOSS Business Overview
11.9.3 ATOSS Workforce Management Software Introduction
11.9.4 ATOSS Revenue in Workforce Management Software Business (2019-2024)
11.9.5 ATOSS Recent Developments
11.10 Genesys
11.10.1 Genesys Company Details
11.10.2 Genesys Business Overview
11.10.3 Genesys Workforce Management Software Introduction
11.10.4 Genesys Revenue in Workforce Management Software Business (2019-2024)
11.10.5 Genesys Recent Developments
11.11 Monet Software
11.11.1 Monet Software Company Details
11.11.2 Monet Software Business Overview
11.11.3 Monet Software Workforce Management Software Introduction
11.11.4 Monet Software Revenue in Workforce Management Software Business (2019-2024)
11.11.5 Monet Software Recent Developments
11.12 InVision AG
11.12.1 InVision AG Company Details
11.12.2 InVision AG Business Overview
11.12.3 InVision AG Workforce Management Software Introduction
11.12.4 InVision AG Revenue in Workforce Management Software Business (2019-2024)
11.12.5 InVision AG Recent Developments
11.13 Teleopti
11.13.1 Teleopti Company Details
11.13.2 Teleopti Business Overview
11.13.3 Teleopti Workforce Management Software Introduction
11.13.4 Teleopti Revenue in Workforce Management Software Business (2019-2024)
11.13.5 Teleopti Recent Developments
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Kronos
Infor
Verint
NICE Systems
Aspect
Workforce Software
Clicksoftware
Calabrio
ATOSS
Genesys
Monet Software
InVision AG
Teleopti
听
听
*If Applicable.
