Global Workforce Management Software Market Research Report 2025

Publication ID:

PB504253562

Publication Date:

April 29, 2025

Pages:

Publisher:

MRRPB5

Countries:

Global [1]

USD 2,900.00

IT Services [2]

Computing & Electronics [3]

Description:

The global market for Workforce Management Software was valued at US$ 3320 million in the year 2024 and is projected to reach a revised size of US$ 5611 million by 2031, growing at a CAGR of 7.9% during the forecast period.
Workforce Management Software is a system intended to maximize the use of agent labor by projecting incoming call volumes and scheduling staff to meet needs exactly, by time of the day, day of the week, week of the month, etc. WFM systems use historical calling records, which are collected from the automatic call distribution system, to project future calling patterns and volumes for specified time frames. The core functions of WFM software include labor planning, time and attendance management, payroll management, tasking and staffing, and performance reporting.
It helps managers accurately and easily forecast staffing requirements across all customer-facing inbound, outbound, blended and back office resources. It also allows agents to manage their scheduling with tools for needs such as schedule trades and sequential shift bids.
Global Workforce Management Software key players include Kronos, Infor, Verint, etc. Global top three manufacturers hold a share over 45%.
North America is the largest production area, with a share about 55%, followed by Europe, and Asia, both have a share over 30 percent.
In terms of product, On-premises is the largest segment, with a share over 50%. And in terms of application, the largest application is <100 employees, followed by 100-499 employees, etc.
This report aims to provide a comprehensive presentation of the global market for Workforce Management Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Workforce Management Software.
The Workforce Management Software market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global Workforce Management Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Workforce Management Software companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Kronos
Infor
Verint
NICE Systems
Aspect
Workforce Software
Clicksoftware
Calabrio
ATOSS
Genesys
Monet Software
InVision AG
Teleopti
Segment by Type
On-Premises
Saas Cloud-Based
Segment by Application
Less Than 100 Employees
100-499 Employees
500-999 Employees
1,000-4,999 Employees
More Than 5000 Employees
By Region
North America
United States
Canada
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Rest of Europe
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Workforce Management Software company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.

Table Of Contents:

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Workforce Management Software Market Size Growth Rate by Type: 2020 VS 2024 VS 2031
1.2.2 On-Premises
1.2.3 Saas Cloud-Based
1.3 Market by Application
1.3.1 Global Workforce Management Software Market Growth by Application: 2020 VS 2024 VS 2031
1.3.2 Less Than 100 Employees
1.3.3 100-499 Employees
1.3.4 500-999 Employees
1.3.5 1,000-4,999 Employees
1.3.6 More Than 5000 Employees
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Workforce Management Software Market Perspective (2020-2031)
2.2 Global Workforce Management Software Growth Trends by Region
2.2.1 Global Workforce Management Software Market Size by Region: 2020 VS 2024 VS 2031
2.2.2 Workforce Management Software Historic Market Size by Region (2020-2025)
2.2.3 Workforce Management Software Forecasted Market Size by Region (2026-2031)
2.3 Workforce Management Software Market Dynamics
2.3.1 Workforce Management Software Industry Trends
2.3.2 Workforce Management Software Market Drivers
2.3.3 Workforce Management Software Market Challenges
2.3.4 Workforce Management Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Workforce Management Software Players by Revenue
3.1.1 Global Top Workforce Management Software Players by Revenue (2020-2025)
3.1.2 Global Workforce Management Software Revenue Market Share by Players (2020-2025)
3.2 Global Workforce Management Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players Ranking by Workforce Management Software Revenue
3.4 Global Workforce Management Software Market Concentration Ratio
3.4.1 Global Workforce Management Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Workforce Management Software Revenue in 2024
3.5 Global Key Players of Workforce Management Software Head office and Area Served
3.6 Global Key Players of Workforce Management Software, Product and Application
3.7 Global Key Players of Workforce Management Software, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 Workforce Management Software Breakdown Data by Type
4.1 Global Workforce Management Software Historic Market Size by Type (2020-2025)
4.2 Global Workforce Management Software Forecasted Market Size by Type (2026-2031)
5 Workforce Management Software Breakdown Data by Application
5.1 Global Workforce Management Software Historic Market Size by Application (2020-2025)
5.2 Global Workforce Management Software Forecasted Market Size by Application (2026-2031)
6 North America
6.1 North America Workforce Management Software Market Size (2020-2031)
6.2 North America Workforce Management Software Market Growth Rate by Country: 2020 VS 2024 VS 2031
6.3 North America Workforce Management Software Market Size by Country (2020-2025)
6.4 North America Workforce Management Software Market Size by Country (2026-2031)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Workforce Management Software Market Size (2020-2031)
7.2 Europe Workforce Management Software Market Growth Rate by Country: 2020 VS 2024 VS 2031
7.3 Europe Workforce Management Software Market Size by Country (2020-2025)
7.4 Europe Workforce Management Software Market Size by Country (2026-2031)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Workforce Management Software Market Size (2020-2031)
8.2 Asia-Pacific Workforce Management Software Market Growth Rate by Region: 2020 VS 2024 VS 2031
8.3 Asia-Pacific Workforce Management Software Market Size by Region (2020-2025)
8.4 Asia-Pacific Workforce Management Software Market Size by Region (2026-2031)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Workforce Management Software Market Size (2020-2031)
9.2 Latin America Workforce Management Software Market Growth Rate by Country: 2020 VS 2024 VS 2031
9.3 Latin America Workforce Management Software Market Size by Country (2020-2025)
9.4 Latin America Workforce Management Software Market Size by Country (2026-2031)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Workforce Management Software Market Size (2020-2031)
10.2 Middle East & Africa Workforce Management Software Market Growth Rate by Country: 2020 VS 2024 VS 2031
10.3 Middle East & Africa Workforce Management Software Market Size by Country (2020-2025)
10.4 Middle East & Africa Workforce Management Software Market Size by Country (2026-2031)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Kronos
11.1.1 Kronos Company Details
11.1.2 Kronos Business Overview
11.1.3 Kronos Workforce Management Software Introduction
11.1.4 Kronos Revenue in Workforce Management Software Business (2020-2025)
11.1.5 Kronos Recent Development
11.2 Infor
11.2.1 Infor Company Details
11.2.2 Infor Business Overview
11.2.3 Infor Workforce Management Software Introduction
11.2.4 Infor Revenue in Workforce Management Software Business (2020-2025)
11.2.5 Infor Recent Development
11.3 Verint
11.3.1 Verint Company Details
11.3.2 Verint Business Overview
11.3.3 Verint Workforce Management Software Introduction
11.3.4 Verint Revenue in Workforce Management Software Business (2020-2025)
11.3.5 Verint Recent Development
11.4 NICE Systems
11.4.1 NICE Systems Company Details
11.4.2 NICE Systems Business Overview
11.4.3 NICE Systems Workforce Management Software Introduction
11.4.4 NICE Systems Revenue in Workforce Management Software Business (2020-2025)
11.4.5 NICE Systems Recent Development
11.5 Aspect
11.5.1 Aspect Company Details
11.5.2 Aspect Business Overview
11.5.3 Aspect Workforce Management Software Introduction
11.5.4 Aspect Revenue in Workforce Management Software Business (2020-2025)
11.5.5 Aspect Recent Development
11.6 Workforce Software
11.6.1 Workforce Software Company Details
11.6.2 Workforce Software Business Overview
11.6.3 Workforce Software Workforce Management Software Introduction
11.6.4 Workforce Software Revenue in Workforce Management Software Business (2020-2025)
11.6.5 Workforce Software Recent Development
11.7 Clicksoftware
11.7.1 Clicksoftware Company Details
11.7.2 Clicksoftware Business Overview
11.7.3 Clicksoftware Workforce Management Software Introduction
11.7.4 Clicksoftware Revenue in Workforce Management Software Business (2020-2025)
11.7.5 Clicksoftware Recent Development
11.8 Calabrio
11.8.1 Calabrio Company Details
11.8.2 Calabrio Business Overview
11.8.3 Calabrio Workforce Management Software Introduction
11.8.4 Calabrio Revenue in Workforce Management Software Business (2020-2025)
11.8.5 Calabrio Recent Development
11.9 ATOSS
11.9.1 ATOSS Company Details
11.9.2 ATOSS Business Overview
11.9.3 ATOSS Workforce Management Software Introduction
11.9.4 ATOSS Revenue in Workforce Management Software Business (2020-2025)
11.9.5 ATOSS Recent Development
11.10 Genesys
11.10.1 Genesys Company Details
11.10.2 Genesys Business Overview
11.10.3 Genesys Workforce Management Software Introduction
11.10.4 Genesys Revenue in Workforce Management Software Business (2020-2025)
11.10.5 Genesys Recent Development
11.11 Monet Software
11.11.1 Monet Software Company Details
11.11.2 Monet Software Business Overview
11.11.3 Monet Software Workforce Management Software Introduction
11.11.4 Monet Software Revenue in Workforce Management Software Business (2020-2025)
11.11.5 Monet Software Recent Development
11.12 InVision AG
11.12.1 InVision AG Company Details
11.12.2 InVision AG Business Overview
11.12.3 InVision AG Workforce Management Software Introduction
11.12.4 InVision AG Revenue in Workforce Management Software Business (2020-2025)
11.12.5 InVision AG Recent Development
11.13 Teleopti
11.13.1 Teleopti Company Details
11.13.2 Teleopti Business Overview
11.13.3 Teleopti Workforce Management Software Introduction
11.13.4 Teleopti Revenue in Workforce Management Software Business (2020-2025)
11.13.5 Teleopti Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.1.1 Research Programs/Design
13.1.1.2 Market Size Estimation
13.1.1.3 Market Breakdown and Data Triangulation
13.1.2 Data Source
13.1.2.1 Secondary Sources
13.1.2.2 Primary Sources
13.2 Author Details
13.3 Disclaimer

Companies Mentioned:

Kronos
Infor
Verint
NICE Systems
Aspect
Workforce Software
Clicksoftware
Calabrio
ATOSS
Genesys
Monet Software
InVision AG
Teleopti

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