An Intelligent Customer Service Robot uses artificial intelligence (AI), machine learning, and natural language understanding (NLU) to mimic human speech. Businesses have been steadily adopting chatbots and incorporating them into their service models to answer customer questions and automate routine tasks.
The global market for Intelligent Customer Service Robot was estimated to be worth US$ million in 2023 and is forecast to a readjusted size of US$ million by 2030 with a CAGR of % during the forecast period 2024-2030.
North American market for Intelligent Customer Service Robot was valued at $ million in 2023 and will reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Intelligent Customer Service Robot was valued at $ million in 2023 and will reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Europe market for Intelligent Customer Service Robot was valued at $ million in 2023 and will reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global key companies of Intelligent Customer Service Robot include Watson Assistant (IBM), MobileMonkey, Freshdesk, Oracle, Genesys, AWS, ItsAlive, Amelia and Xpresso.ai, etc. In 2023, the global five largest players hold a share approximately % in terms of revenue.
Report Scope
This report aims to provide a comprehensive presentation of the global market for Intelligent Customer Service Robot, focusing on the total sales revenue, key companies market share and ranking, together with an analysis of Intelligent Customer Service Robot by region & country, by Type, and by Application.
The Intelligent Customer Service Robot market size, estimations, and forecasts are provided in terms of sales revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. With both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Intelligent Customer Service Robot.
Market Segmentation
By Company
Watson Assistant (IBM)
MobileMonkey
Freshdesk
Oracle
Genesys
AWS
ItsAlive
Amelia
Xpresso.ai
Reply.ai
Nuance
AgentBot
Botsify
Bold 360
Acquire.io
SnapEngage
WP-Chatbot
DialogFlow
Conversable
Pandorabots
ChattyPeople
ActiveChat
Xenioo
Converse AI
Engati
Pypestream
Kayako
ZoConvert
Nanjing Yunwen Network Technology
Udesk
Segment by Type:
Text Chatbot
Voice Chatbot
Segment by Application
Corporate Website
Online Store
Other
By Region
North America
U.S.
Canada
Europe
Germany
France
U.K.
Italy
Russia
Asia-Pacific
China
Japan
South Korea
China Taiwan
Southeast Asia
India
Latin America
Mexico
Brazil
Argentina
Middle East & Africa
Turkey
Saudi Arabia
UAE
Chapter Outline
Chapter 1: Introduces the report scope of the report, global total market size. This chapter also provides the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.
Chapter 2: Detailed analysis of Intelligent Customer Service Robot manufacturers competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 3: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 4: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 5: Revenue of Intelligent Customer Service Robot in regional level. It provides a quantitative analysis of the market size and development potential of each region and introduces the market development, future development prospects, market space, and market size of each country in the world.
Chapter 6: Revenue of Intelligent Customer Service Robot in country level. It provides sigmate data by Type, and by Application for each country/region.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product revenue, gross margin, product introduction, recent development, etc.
Chapter 8: Analysis of industrial chain, including the upstream and downstream of the industry.
Chapter 9: Conclusion.
Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.
1 Market Overview
1.1 Intelligent Customer Service Robot Product Introduction
1.2 Global Intelligent Customer Service Robot Market Size Forecast
1.3 Intelligent Customer Service Robot Market Trends & Drivers
1.3.1 Intelligent Customer Service Robot Industry Trends
1.3.2 Intelligent Customer Service Robot Market Drivers & Opportunity
1.3.3 Intelligent Customer Service Robot Market Challenges
1.3.4 Intelligent Customer Service Robot Market Restraints
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Competitive Analysis by Company
2.1 Global Intelligent Customer Service Robot Players Revenue Ranking (2023)
2.2 Global Intelligent Customer Service Robot Revenue by Company (2019-2024)
2.3 Key Companies Intelligent Customer Service Robot Manufacturing Base Distribution and Headquarters
2.4 Key Companies Intelligent Customer Service Robot Product Offered
2.5 Key Companies Time to Begin Mass Production of Intelligent Customer Service Robot
2.6 Intelligent Customer Service Robot Market Competitive Analysis
2.6.1 Intelligent Customer Service Robot Market Concentration Rate (2019-2024)
2.6.2 Global 5 and 10 Largest Companies by Intelligent Customer Service Robot Revenue in 2023
2.6.3 Global Top Companies by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Intelligent Customer Service Robot as of 2023)
2.7 Mergers & Acquisitions, Expansion
3 Segmentation by Type
3.1 Introduction by Type
3.1.1 Text Chatbot
3.1.2 Voice Chatbot
3.2 Global Intelligent Customer Service Robot Sales Value by Type
3.2.1 Global Intelligent Customer Service Robot Sales Value by Type (2019 VS 2023 VS 2030)
3.2.2 Global Intelligent Customer Service Robot Sales Value, by Type (2019-2030)
3.2.3 Global Intelligent Customer Service Robot Sales Value, by Type (%) (2019-2030)
4 Segmentation by Application
4.1 Introduction by Application
4.1.1 Corporate Website
4.1.2 Online Store
4.1.3 Other
4.2 Global Intelligent Customer Service Robot Sales Value by Application
4.2.1 Global Intelligent Customer Service Robot Sales Value by Application (2019 VS 2023 VS 2030)
4.2.2 Global Intelligent Customer Service Robot Sales Value, by Application (2019-2030)
4.2.3 Global Intelligent Customer Service Robot Sales Value, by Application (%) (2019-2030)
5 Segmentation by Region
5.1 Global Intelligent Customer Service Robot Sales Value by Region
5.1.1 Global Intelligent Customer Service Robot Sales Value by Region: 2019 VS 2023 VS 2030
5.1.2 Global Intelligent Customer Service Robot Sales Value by Region (2019-2024)
5.1.3 Global Intelligent Customer Service Robot Sales Value by Region (2025-2030)
5.1.4 Global Intelligent Customer Service Robot Sales Value by Region (%), (2019-2030)
5.2 North America
5.2.1 North America Intelligent Customer Service Robot Sales Value, 2019-2030
5.2.2 North America Intelligent Customer Service Robot Sales Value by Country (%), 2023 VS 2030
5.3 Europe
5.3.1 Europe Intelligent Customer Service Robot Sales Value, 2019-2030
5.3.2 Europe Intelligent Customer Service Robot Sales Value by Country (%), 2023 VS 2030
5.4 Asia Pacific
5.4.1 Asia Pacific Intelligent Customer Service Robot Sales Value, 2019-2030
5.4.2 Asia Pacific Intelligent Customer Service Robot Sales Value by Country (%), 2023 VS 2030
5.5 South America
5.5.1 South America Intelligent Customer Service Robot Sales Value, 2019-2030
5.5.2 South America Intelligent Customer Service Robot Sales Value by Country (%), 2023 VS 2030
5.6 Middle East & Africa
5.6.1 Middle East & Africa Intelligent Customer Service Robot Sales Value, 2019-2030
5.6.2 Middle East & Africa Intelligent Customer Service Robot Sales Value by Country (%), 2023 VS 2030
6 Segmentation by Key Countries/Regions
6.1 Key Countries/Regions Intelligent Customer Service Robot Sales Value Growth Trends, 2019 VS 2023 VS 2030
6.2 Key Countries/Regions Intelligent Customer Service Robot Sales Value
6.3 United States
6.3.1 United States Intelligent Customer Service Robot Sales Value, 2019-2030
6.3.2 United States Intelligent Customer Service Robot Sales Value by Type (%), 2023 VS 2030
6.3.3 United States Intelligent Customer Service Robot Sales Value by Application, 2023 VS 2030
6.4 Europe
6.4.1 Europe Intelligent Customer Service Robot Sales Value, 2019-2030
6.4.2 Europe Intelligent Customer Service Robot Sales Value by Type (%), 2023 VS 2030
6.4.3 Europe Intelligent Customer Service Robot Sales Value by Application, 2023 VS 2030
6.5 China
6.5.1 China Intelligent Customer Service Robot Sales Value, 2019-2030
6.5.2 China Intelligent Customer Service Robot Sales Value by Type (%), 2023 VS 2030
6.5.3 China Intelligent Customer Service Robot Sales Value by Application, 2023 VS 2030
6.6 Japan
6.6.1 Japan Intelligent Customer Service Robot Sales Value, 2019-2030
6.6.2 Japan Intelligent Customer Service Robot Sales Value by Type (%), 2023 VS 2030
6.6.3 Japan Intelligent Customer Service Robot Sales Value by Application, 2023 VS 2030
6.7 South Korea
6.7.1 South Korea Intelligent Customer Service Robot Sales Value, 2019-2030
6.7.2 South Korea Intelligent Customer Service Robot Sales Value by Type (%), 2023 VS 2030
6.7.3 South Korea Intelligent Customer Service Robot Sales Value by Application, 2023 VS 2030
6.8 Southeast Asia
6.8.1 Southeast Asia Intelligent Customer Service Robot Sales Value, 2019-2030
6.8.2 Southeast Asia Intelligent Customer Service Robot Sales Value by Type (%), 2023 VS 2030
6.8.3 Southeast Asia Intelligent Customer Service Robot Sales Value by Application, 2023 VS 2030
6.9 India
6.9.1 India Intelligent Customer Service Robot Sales Value, 2019-2030
6.9.2 India Intelligent Customer Service Robot Sales Value by Type (%), 2023 VS 2030
6.9.3 India Intelligent Customer Service Robot Sales Value by Application, 2023 VS 2030
7 Company Profiles
7.1 Watson Assistant (IBM)
7.1.1 Watson Assistant (IBM) Profile
7.1.2 Watson Assistant (IBM) Main Business
7.1.3 Watson Assistant (IBM) Intelligent Customer Service Robot Products, Services and Solutions
7.1.4 Watson Assistant (IBM) Intelligent Customer Service Robot Revenue (US$ Million) & (2019-2024)
7.1.5 Watson Assistant (IBM) Recent Developments
7.2 MobileMonkey
7.2.1 MobileMonkey Profile
7.2.2 MobileMonkey Main Business
7.2.3 MobileMonkey Intelligent Customer Service Robot Products, Services and Solutions
7.2.4 MobileMonkey Intelligent Customer Service Robot Revenue (US$ Million) & (2019-2024)
7.2.5 MobileMonkey Recent Developments
7.3 Freshdesk
7.3.1 Freshdesk Profile
7.3.2 Freshdesk Main Business
7.3.3 Freshdesk Intelligent Customer Service Robot Products, Services and Solutions
7.3.4 Freshdesk Intelligent Customer Service Robot Revenue (US$ Million) & (2019-2024)
7.3.5 Oracle Recent Developments
7.4 Oracle
7.4.1 Oracle Profile
7.4.2 Oracle Main Business
7.4.3 Oracle Intelligent Customer Service Robot Products, Services and Solutions
7.4.4 Oracle Intelligent Customer Service Robot Revenue (US$ Million) & (2019-2024)
7.4.5 Oracle Recent Developments
7.5 Genesys
7.5.1 Genesys Profile
7.5.2 Genesys Main Business
7.5.3 Genesys Intelligent Customer Service Robot Products, Services and Solutions
7.5.4 Genesys Intelligent Customer Service Robot Revenue (US$ Million) & (2019-2024)
7.5.5 Genesys Recent Developments
7.6 AWS
7.6.1 AWS Profile
7.6.2 AWS Main Business
7.6.3 AWS Intelligent Customer Service Robot Products, Services and Solutions
7.6.4 AWS Intelligent Customer Service Robot Revenue (US$ Million) & (2019-2024)
7.6.5 AWS Recent Developments
7.7 ItsAlive
7.7.1 ItsAlive Profile
7.7.2 ItsAlive Main Business
7.7.3 ItsAlive Intelligent Customer Service Robot Products, Services and Solutions
7.7.4 ItsAlive Intelligent Customer Service Robot Revenue (US$ Million) & (2019-2024)
7.7.5 ItsAlive Recent Developments
7.8 Amelia
7.8.1 Amelia Profile
7.8.2 Amelia Main Business
7.8.3 Amelia Intelligent Customer Service Robot Products, Services and Solutions
7.8.4 Amelia Intelligent Customer Service Robot Revenue (US$ Million) & (2019-2024)
7.8.5 Amelia Recent Developments
7.9 Xpresso.ai
7.9.1 Xpresso.ai Profile
7.9.2 Xpresso.ai Main Business
7.9.3 Xpresso.ai Intelligent Customer Service Robot Products, Services and Solutions
7.9.4 Xpresso.ai Intelligent Customer Service Robot Revenue (US$ Million) & (2019-2024)
7.9.5 Xpresso.ai Recent Developments
7.10 Reply.ai
7.10.1 Reply.ai Profile
7.10.2 Reply.ai Main Business
7.10.3 Reply.ai Intelligent Customer Service Robot Products, Services and Solutions
7.10.4 Reply.ai Intelligent Customer Service Robot Revenue (US$ Million) & (2019-2024)
7.10.5 Reply.ai Recent Developments
7.11 Nuance
7.11.1 Nuance Profile
7.11.2 Nuance Main Business
7.11.3 Nuance Intelligent Customer Service Robot Products, Services and Solutions
7.11.4 Nuance Intelligent Customer Service Robot Revenue (US$ Million) & (2019-2024)
7.11.5 Nuance Recent Developments
7.12 AgentBot
7.12.1 AgentBot Profile
7.12.2 AgentBot Main Business
7.12.3 AgentBot Intelligent Customer Service Robot Products, Services and Solutions
7.12.4 AgentBot Intelligent Customer Service Robot Revenue (US$ Million) & (2019-2024)
7.12.5 AgentBot Recent Developments
7.13 Botsify
7.13.1 Botsify Profile
7.13.2 Botsify Main Business
7.13.3 Botsify Intelligent Customer Service Robot Products, Services and Solutions
7.13.4 Botsify Intelligent Customer Service Robot Revenue (US$ Million) & (2019-2024)
7.13.5 Botsify Recent Developments
7.14 Bold 360
7.14.1 Bold 360 Profile
7.14.2 Bold 360 Main Business
7.14.3 Bold 360 Intelligent Customer Service Robot Products, Services and Solutions
7.14.4 Bold 360 Intelligent Customer Service Robot Revenue (US$ Million) & (2019-2024)
7.14.5 Bold 360 Recent Developments
7.15 Acquire.io
7.15.1 Acquire.io Profile
7.15.2 Acquire.io Main Business
7.15.3 Acquire.io Intelligent Customer Service Robot Products, Services and Solutions
7.15.4 Acquire.io Intelligent Customer Service Robot Revenue (US$ Million) & (2019-2024)
7.15.5 Acquire.io Recent Developments
7.16 SnapEngage
7.16.1 SnapEngage Profile
7.16.2 SnapEngage Main Business
7.16.3 SnapEngage Intelligent Customer Service Robot Products, Services and Solutions
7.16.4 SnapEngage Intelligent Customer Service Robot Revenue (US$ Million) & (2019-2024)
7.16.5 SnapEngage Recent Developments
7.17 WP-Chatbot
7.17.1 WP-Chatbot Profile
7.17.2 WP-Chatbot Main Business
7.17.3 WP-Chatbot Intelligent Customer Service Robot Products, Services and Solutions
7.17.4 WP-Chatbot Intelligent Customer Service Robot Revenue (US$ Million) & (2019-2024)
7.17.5 WP-Chatbot Recent Developments
7.18 DialogFlow
7.18.1 DialogFlow Profile
7.18.2 DialogFlow Main Business
7.18.3 DialogFlow Intelligent Customer Service Robot Products, Services and Solutions
7.18.4 DialogFlow Intelligent Customer Service Robot Revenue (US$ Million) & (2019-2024)
7.18.5 DialogFlow Recent Developments
7.19 Conversable
7.19.1 Conversable Profile
7.19.2 Conversable Main Business
7.19.3 Conversable Intelligent Customer Service Robot Products, Services and Solutions
7.19.4 Conversable Intelligent Customer Service Robot Revenue (US$ Million) & (2019-2024)
7.19.5 Conversable Recent Developments
7.20 Pandorabots
7.20.1 Pandorabots Profile
7.20.2 Pandorabots Main Business
7.20.3 Pandorabots Intelligent Customer Service Robot Products, Services and Solutions
7.20.4 Pandorabots Intelligent Customer Service Robot Revenue (US$ Million) & (2019-2024)
7.20.5 Pandorabots Recent Developments
7.21 ChattyPeople
7.21.1 ChattyPeople Profile
7.21.2 ChattyPeople Main Business
7.21.3 ChattyPeople Intelligent Customer Service Robot Products, Services and Solutions
7.21.4 ChattyPeople Intelligent Customer Service Robot Revenue (US$ Million) & (2019-2024)
7.21.5 ChattyPeople Recent Developments
7.22 ActiveChat
7.22.1 ActiveChat Profile
7.22.2 ActiveChat Main Business
7.22.3 ActiveChat Intelligent Customer Service Robot Products, Services and Solutions
7.22.4 ActiveChat Intelligent Customer Service Robot Revenue (US$ Million) & (2019-2024)
7.22.5 ActiveChat Recent Developments
7.23 Xenioo
7.23.1 Xenioo Profile
7.23.2 Xenioo Main Business
7.23.3 Xenioo Intelligent Customer Service Robot Products, Services and Solutions
7.23.4 Xenioo Intelligent Customer Service Robot Revenue (US$ Million) & (2019-2024)
7.23.5 Xenioo Recent Developments
7.24 Converse AI
7.24.1 Converse AI Profile
7.24.2 Converse AI Main Business
7.24.3 Converse AI Intelligent Customer Service Robot Products, Services and Solutions
7.24.4 Converse AI Intelligent Customer Service Robot Revenue (US$ Million) & (2019-2024)
7.24.5 Converse AI Recent Developments
7.25 Engati
7.25.1 Engati Profile
7.25.2 Engati Main Business
7.25.3 Engati Intelligent Customer Service Robot Products, Services and Solutions
7.25.4 Engati Intelligent Customer Service Robot Revenue (US$ Million) & (2019-2024)
7.25.5 Engati Recent Developments
7.26 Pypestream
7.26.1 Pypestream Profile
7.26.2 Pypestream Main Business
7.26.3 Pypestream Intelligent Customer Service Robot Products, Services and Solutions
7.26.4 Pypestream Intelligent Customer Service Robot Revenue (US$ Million) & (2019-2024)
7.26.5 Pypestream Recent Developments
7.27 Kayako
7.27.1 Kayako Profile
7.27.2 Kayako Main Business
7.27.3 Kayako Intelligent Customer Service Robot Products, Services and Solutions
7.27.4 Kayako Intelligent Customer Service Robot Revenue (US$ Million) & (2019-2024)
7.27.5 Kayako Recent Developments
7.28 ZoConvert
7.28.1 ZoConvert Profile
7.28.2 ZoConvert Main Business
7.28.3 ZoConvert Intelligent Customer Service Robot Products, Services and Solutions
7.28.4 ZoConvert Intelligent Customer Service Robot Revenue (US$ Million) & (2019-2024)
7.28.5 ZoConvert Recent Developments
7.29 Nanjing Yunwen Network Technology
7.29.1 Nanjing Yunwen Network Technology Profile
7.29.2 Nanjing Yunwen Network Technology Main Business
7.29.3 Nanjing Yunwen Network Technology Intelligent Customer Service Robot Products, Services and Solutions
7.29.4 Nanjing Yunwen Network Technology Intelligent Customer Service Robot Revenue (US$ Million) & (2019-2024)
7.29.5 Nanjing Yunwen Network Technology Recent Developments
7.30 Udesk
7.30.1 Udesk Profile
7.30.2 Udesk Main Business
7.30.3 Udesk Intelligent Customer Service Robot Products, Services and Solutions
7.30.4 Udesk Intelligent Customer Service Robot Revenue (US$ Million) & (2019-2024)
7.30.5 Udesk Recent Developments
8 Industry Chain Analysis
8.1 Intelligent Customer Service Robot Industrial Chain
8.2 Intelligent Customer Service Robot Upstream Analysis
8.2.1 Key Raw Materials
8.2.2 Raw Materials Key Suppliers
8.2.3 Manufacturing Cost Structure
8.3 Midstream Analysis
8.4 Downstream Analysis (Customers Analysis)
8.5 Sales Model and Sales Channels
8.5.1 Intelligent Customer Service Robot Sales Model
8.5.2 Sales Channel
8.5.3 Intelligent Customer Service Robot Distributors
9 Research Findings and Conclusion
10 Appendix
10.1 Research Methodology
10.1.1 Methodology/Research Approach
10.1.2 Data Source
10.2 Author Details
10.3 Disclaimer
Watson Assistant (IBM)
MobileMonkey
Freshdesk
Oracle
Genesys
AWS
ItsAlive
Amelia
Xpresso.ai
Reply.ai
Nuance
AgentBot
Botsify
Bold 360
Acquire.io
SnapEngage
WP-Chatbot
DialogFlow
Conversable
Pandorabots
ChattyPeople
ActiveChat
Xenioo
Converse AI
Engati
Pypestream
Kayako
ZoConvert
Nanjing Yunwen Network Technology
Udesk
听
听
*If Applicable.
