Open source helpdesk isÌýa software based solely on open source and offering a ticket management system. It allows you to provide customer support and directs requests from various communication channels to the platform (e-mail, contact forms, live chat), thanks to which the agent can manage everything in one place.
The global market for Open Source Help Desk Software was estimated to be worth US$ 13390 million in 2023 and is forecast to a readjusted size of US$ 21420 million by 2030 with a CAGR of 6.9% during the forecast period 2024-2030
The global open source help desk software market refers to the market for help desk software solutions that are based on open source technology. Open source software is software with a source code that is freely available to the public, allowing users to modify, customize, and distribute the software as per their requirements. Open source help desk software provides organizations with the flexibility to tailor the software to their specific needs, eliminating vendor lock-in and reducing costs associated with proprietary software.
Key factors driving the growth of the global open source help desk software market include:
Cost-effectiveness: Open source help desk software offers a cost-effective alternative to proprietary solutions. Organizations can save on licensing fees and reduce the total cost of ownership by using open source software. Additionally, the community-driven nature of open source software often leads to the availability of free community editions that provide essential help desk functionality.
Customizability and Flexibility: Open source software allows organizations to modify and customize the software as per their specific requirements. This enables businesses to tailor the help desk software to their unique workflows, business processes, and branding. The availability of the source code also provides organizations with the ability to integrate the help desk software with other tools and systems, enhancing overall efficiency and productivity.
Community Support and Collaboration: Open source help desk software benefits from a vibrant community of developers, users, and contributors. The open source community provides support, shares knowledge, and collaborates on the development and improvement of the software. Organizations can leverage this community support to troubleshoot issues, seek advice, and contribute to the software’s evolution.
Scalability and Extensibility: Open source help desk software is often designed to be highly scalable and extensible. Organizations can easily scale the software to accommodate growing user bases or evolving business needs. Additionally, the availability of plugins, extensions, and integrations allows organizations to extend the functionality of the help desk software and integrate it with other systems, further enhancing its capabilities.
Security and Data Privacy: Open source software provides transparency and gives organizations greater control over their data and security. With proprietary software, organizations rely on the vendor for security updates and bug fixes. In contrast, open source software allows users to review the source code, identify vulnerabilities, and make necessary fixes or rely on the community to address security issues promptly.
Adoption of Cloud-based Solutions: The market for cloud-based help desk software is witnessing significant growth. Open source help desk software is also available as cloud-based solutions, offering the advantages of scalability, accessibility, and reduced infrastructure costs. The adoption of cloud-based open source help desk software is particularly relevant for small and medium-sized enterprises (SMEs) that may lack the resources for infrastructure investment.
In summary, the global open source help desk software market is driven by the cost-effectiveness, customizability, flexibility, community support, scalability, extensibility, security, and data privacy advantages offered by open source software. As organizations seek affordable and customizable help desk solutions, the adoption of open source help desk software is expected to increase across various industries.
Report Scope
This report aims to provide a comprehensive presentation of the global market for Open Source Help Desk Software, focusing on the total sales revenue, key companies market share and ranking, together with an analysis of Open Source Help Desk Software by region & country, by Type, and by Application.
The Open Source Help Desk Software market size, estimations, and forecasts are provided in terms of sales revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. With both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Open Source Help Desk Software.
Market Segmentation
By Company
Atlassian
Axios
BMC Software
CA Technologies
Cherwell Software
Freshworks
HappyFox Inc
Ivanti
Hewlett Packard Enterprise (HPE)
Kayako
ASG Technologies
Resolve Systems
ServiceNow
Sunrise Software Ltd
SunView Software
Vision Helpdesk
Kaseya Ltd
Zendesk
Segment by Type:
³§²Ñ·¡â€™s
Large Enterprise
Segment by Application
IT
Telecommunication
Education
Government
Retail
By Region
North America
United States
Canada
Europe
Germany
France
U.K.
Italy
Russia
Asia-Pacific
China
Japan
South Korea
China Taiwan
Southeast Asia
India
Latin America
Mexico
Brazil
Argentina
Middle East & Africa
Turkey
Saudi Arabia
UAE
Chapter Outline
Chapter 1: Introduces the report scope of the report, global total market size. This chapter also provides the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.
Chapter 2: Detailed analysis of Open Source Help Desk Software manufacturers competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 3: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 4: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 5: Revenue of Open Source Help Desk Software in regional level. It provides a quantitative analysis of the market size and development potential of each region and introduces the market development, future development prospects, market space, and market size of each country in the world.
Chapter 6: Revenue of Open Source Help Desk Software in country level. It provides sigmate data by Type, and by Application for each country/region.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product revenue, gross margin, product introduction, recent development, etc.
Chapter 8: Analysis of industrial chain, including the upstream and downstream of the industry.
Chapter 9: Conclusion.
Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.
1 Market Overview
1.1 Open Source Help Desk Software Product Introduction
1.2 Global Open Source Help Desk Software Market Size Forecast
1.3 Open Source Help Desk Software Market Trends & Drivers
1.3.1 Open Source Help Desk Software Industry Trends
1.3.2 Open Source Help Desk Software Market Drivers & Opportunity
1.3.3 Open Source Help Desk Software Market Challenges
1.3.4 Open Source Help Desk Software Market Restraints
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Competitive Analysis by Company
2.1 Global Open Source Help Desk Software Players Revenue Ranking (2023)
2.2 Global Open Source Help Desk Software Revenue by Company (2019-2024)
2.3 Key Companies Open Source Help Desk Software Manufacturing Base Distribution and Headquarters
2.4 Key Companies Open Source Help Desk Software Product Offered
2.5 Key Companies Time to Begin Mass Production of Open Source Help Desk Software
2.6 Open Source Help Desk Software Market Competitive Analysis
2.6.1 Open Source Help Desk Software Market Concentration Rate (2019-2024)
2.6.2 Global 5 and 10 Largest Companies by Open Source Help Desk Software Revenue in 2023
2.6.3 Global Top Companies by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Open Source Help Desk Software as of 2023)
2.7 Mergers & Acquisitions, Expansion
3 Segmentation by Type
3.1 Introduction by Type
3.1.1 ³§²Ñ·¡â€™s
3.1.2 Large Enterprise
3.2 Global Open Source Help Desk Software Sales Value by Type
3.2.1 Global Open Source Help Desk Software Sales Value by Type (2019 VS 2023 VS 2030)
3.2.2 Global Open Source Help Desk Software Sales Value, by Type (2019-2030)
3.2.3 Global Open Source Help Desk Software Sales Value, by Type (%) (2019-2030)
4 Segmentation by Application
4.1 Introduction by Application
4.1.1 IT
4.1.2 Telecommunication
4.1.3 Education
4.1.4 Government
4.1.5 Retail
4.2 Global Open Source Help Desk Software Sales Value by Application
4.2.1 Global Open Source Help Desk Software Sales Value by Application (2019 VS 2023 VS 2030)
4.2.2 Global Open Source Help Desk Software Sales Value, by Application (2019-2030)
4.2.3 Global Open Source Help Desk Software Sales Value, by Application (%) (2019-2030)
5 Segmentation by Region
5.1 Global Open Source Help Desk Software Sales Value by Region
5.1.1 Global Open Source Help Desk Software Sales Value by Region: 2019 VS 2023 VS 2030
5.1.2 Global Open Source Help Desk Software Sales Value by Region (2019-2024)
5.1.3 Global Open Source Help Desk Software Sales Value by Region (2025-2030)
5.1.4 Global Open Source Help Desk Software Sales Value by Region (%), (2019-2030)
5.2 North America
5.2.1 North America Open Source Help Desk Software Sales Value, 2019-2030
5.2.2 North America Open Source Help Desk Software Sales Value by Country (%), 2023 VS 2030
5.3 Europe
5.3.1 Europe Open Source Help Desk Software Sales Value, 2019-2030
5.3.2 Europe Open Source Help Desk Software Sales Value by Country (%), 2023 VS 2030
5.4 Asia Pacific
5.4.1 Asia Pacific Open Source Help Desk Software Sales Value, 2019-2030
5.4.2 Asia Pacific Open Source Help Desk Software Sales Value by Country (%), 2023 VS 2030
5.5 South America
5.5.1 South America Open Source Help Desk Software Sales Value, 2019-2030
5.5.2 South America Open Source Help Desk Software Sales Value by Country (%), 2023 VS 2030
5.6 Middle East & Africa
5.6.1 Middle East & Africa Open Source Help Desk Software Sales Value, 2019-2030
5.6.2 Middle East & Africa Open Source Help Desk Software Sales Value by Country (%), 2023 VS 2030
6 Segmentation by Key Countries/Regions
6.1 Key Countries/Regions Open Source Help Desk Software Sales Value Growth Trends, 2019 VS 2023 VS 2030
6.2 Key Countries/Regions Open Source Help Desk Software Sales Value
6.3 United States
6.3.1 United States Open Source Help Desk Software Sales Value, 2019-2030
6.3.2 United States Open Source Help Desk Software Sales Value by Type (%), 2023 VS 2030
6.3.3 United States Open Source Help Desk Software Sales Value by Application, 2023 VS 2030
6.4 Europe
6.4.1 Europe Open Source Help Desk Software Sales Value, 2019-2030
6.4.2 Europe Open Source Help Desk Software Sales Value by Type (%), 2023 VS 2030
6.4.3 Europe Open Source Help Desk Software Sales Value by Application, 2023 VS 2030
6.5 China
6.5.1 China Open Source Help Desk Software Sales Value, 2019-2030
6.5.2 China Open Source Help Desk Software Sales Value by Type (%), 2023 VS 2030
6.5.3 China Open Source Help Desk Software Sales Value by Application, 2023 VS 2030
6.6 Japan
6.6.1 Japan Open Source Help Desk Software Sales Value, 2019-2030
6.6.2 Japan Open Source Help Desk Software Sales Value by Type (%), 2023 VS 2030
6.6.3 Japan Open Source Help Desk Software Sales Value by Application, 2023 VS 2030
6.7 South Korea
6.7.1 South Korea Open Source Help Desk Software Sales Value, 2019-2030
6.7.2 South Korea Open Source Help Desk Software Sales Value by Type (%), 2023 VS 2030
6.7.3 South Korea Open Source Help Desk Software Sales Value by Application, 2023 VS 2030
6.8 Southeast Asia
6.8.1 Southeast Asia Open Source Help Desk Software Sales Value, 2019-2030
6.8.2 Southeast Asia Open Source Help Desk Software Sales Value by Type (%), 2023 VS 2030
6.8.3 Southeast Asia Open Source Help Desk Software Sales Value by Application, 2023 VS 2030
6.9 India
6.9.1 India Open Source Help Desk Software Sales Value, 2019-2030
6.9.2 India Open Source Help Desk Software Sales Value by Type (%), 2023 VS 2030
6.9.3 India Open Source Help Desk Software Sales Value by Application, 2023 VS 2030
7 Company Profiles
7.1 Atlassian
7.1.1 Atlassian Profile
7.1.2 Atlassian Main Business
7.1.3 Atlassian Open Source Help Desk Software Products, Services and Solutions
7.1.4 Atlassian Open Source Help Desk Software Revenue (US$ Million) & (2019-2024)
7.1.5 Atlassian Recent Developments
7.2 Axios
7.2.1 Axios Profile
7.2.2 Axios Main Business
7.2.3 Axios Open Source Help Desk Software Products, Services and Solutions
7.2.4 Axios Open Source Help Desk Software Revenue (US$ Million) & (2019-2024)
7.2.5 Axios Recent Developments
7.3 BMC Software
7.3.1 BMC Software Profile
7.3.2 BMC Software Main Business
7.3.3 BMC Software Open Source Help Desk Software Products, Services and Solutions
7.3.4 BMC Software Open Source Help Desk Software Revenue (US$ Million) & (2019-2024)
7.3.5 CA Technologies Recent Developments
7.4 CA Technologies
7.4.1 CA Technologies Profile
7.4.2 CA Technologies Main Business
7.4.3 CA Technologies Open Source Help Desk Software Products, Services and Solutions
7.4.4 CA Technologies Open Source Help Desk Software Revenue (US$ Million) & (2019-2024)
7.4.5 CA Technologies Recent Developments
7.5 Cherwell Software
7.5.1 Cherwell Software Profile
7.5.2 Cherwell Software Main Business
7.5.3 Cherwell Software Open Source Help Desk Software Products, Services and Solutions
7.5.4 Cherwell Software Open Source Help Desk Software Revenue (US$ Million) & (2019-2024)
7.5.5 Cherwell Software Recent Developments
7.6 Freshworks
7.6.1 Freshworks Profile
7.6.2 Freshworks Main Business
7.6.3 Freshworks Open Source Help Desk Software Products, Services and Solutions
7.6.4 Freshworks Open Source Help Desk Software Revenue (US$ Million) & (2019-2024)
7.6.5 Freshworks Recent Developments
7.7 HappyFox Inc
7.7.1 HappyFox Inc Profile
7.7.2 HappyFox Inc Main Business
7.7.3 HappyFox Inc Open Source Help Desk Software Products, Services and Solutions
7.7.4 HappyFox Inc Open Source Help Desk Software Revenue (US$ Million) & (2019-2024)
7.7.5 HappyFox Inc Recent Developments
7.8 Ivanti
7.8.1 Ivanti Profile
7.8.2 Ivanti Main Business
7.8.3 Ivanti Open Source Help Desk Software Products, Services and Solutions
7.8.4 Ivanti Open Source Help Desk Software Revenue (US$ Million) & (2019-2024)
7.8.5 Ivanti Recent Developments
7.9 Hewlett Packard Enterprise (HPE)
7.9.1 Hewlett Packard Enterprise (HPE) Profile
7.9.2 Hewlett Packard Enterprise (HPE) Main Business
7.9.3 Hewlett Packard Enterprise (HPE) Open Source Help Desk Software Products, Services and Solutions
7.9.4 Hewlett Packard Enterprise (HPE) Open Source Help Desk Software Revenue (US$ Million) & (2019-2024)
7.9.5 Hewlett Packard Enterprise (HPE) Recent Developments
7.10 Kayako
7.10.1 Kayako Profile
7.10.2 Kayako Main Business
7.10.3 Kayako Open Source Help Desk Software Products, Services and Solutions
7.10.4 Kayako Open Source Help Desk Software Revenue (US$ Million) & (2019-2024)
7.10.5 Kayako Recent Developments
7.11 ASG Technologies
7.11.1 ASG Technologies Profile
7.11.2 ASG Technologies Main Business
7.11.3 ASG Technologies Open Source Help Desk Software Products, Services and Solutions
7.11.4 ASG Technologies Open Source Help Desk Software Revenue (US$ Million) & (2019-2024)
7.11.5 ASG Technologies Recent Developments
7.12 Resolve Systems
7.12.1 Resolve Systems Profile
7.12.2 Resolve Systems Main Business
7.12.3 Resolve Systems Open Source Help Desk Software Products, Services and Solutions
7.12.4 Resolve Systems Open Source Help Desk Software Revenue (US$ Million) & (2019-2024)
7.12.5 Resolve Systems Recent Developments
7.13 ServiceNow
7.13.1 ServiceNow Profile
7.13.2 ServiceNow Main Business
7.13.3 ServiceNow Open Source Help Desk Software Products, Services and Solutions
7.13.4 ServiceNow Open Source Help Desk Software Revenue (US$ Million) & (2019-2024)
7.13.5 ServiceNow Recent Developments
7.14 Sunrise Software Ltd
7.14.1 Sunrise Software Ltd Profile
7.14.2 Sunrise Software Ltd Main Business
7.14.3 Sunrise Software Ltd Open Source Help Desk Software Products, Services and Solutions
7.14.4 Sunrise Software Ltd Open Source Help Desk Software Revenue (US$ Million) & (2019-2024)
7.14.5 Sunrise Software Ltd Recent Developments
7.15 SunView Software
7.15.1 SunView Software Profile
7.15.2 SunView Software Main Business
7.15.3 SunView Software Open Source Help Desk Software Products, Services and Solutions
7.15.4 SunView Software Open Source Help Desk Software Revenue (US$ Million) & (2019-2024)
7.15.5 SunView Software Recent Developments
7.16 Vision Helpdesk
7.16.1 Vision Helpdesk Profile
7.16.2 Vision Helpdesk Main Business
7.16.3 Vision Helpdesk Open Source Help Desk Software Products, Services and Solutions
7.16.4 Vision Helpdesk Open Source Help Desk Software Revenue (US$ Million) & (2019-2024)
7.16.5 Vision Helpdesk Recent Developments
7.17 Kaseya Ltd
7.17.1 Kaseya Ltd Profile
7.17.2 Kaseya Ltd Main Business
7.17.3 Kaseya Ltd Open Source Help Desk Software Products, Services and Solutions
7.17.4 Kaseya Ltd Open Source Help Desk Software Revenue (US$ Million) & (2019-2024)
7.17.5 Kaseya Ltd Recent Developments
7.18 Zendesk
7.18.1 Zendesk Profile
7.18.2 Zendesk Main Business
7.18.3 Zendesk Open Source Help Desk Software Products, Services and Solutions
7.18.4 Zendesk Open Source Help Desk Software Revenue (US$ Million) & (2019-2024)
7.18.5 Zendesk Recent Developments
8 Industry Chain Analysis
8.1 Open Source Help Desk Software Industrial Chain
8.2 Open Source Help Desk Software Upstream Analysis
8.2.1 Key Raw Materials
8.2.2 Raw Materials Key Suppliers
8.2.3 Manufacturing Cost Structure
8.3 Midstream Analysis
8.4 Downstream Analysis (Customers Analysis)
8.5 Sales Model and Sales Channels
8.5.1 Open Source Help Desk Software Sales Model
8.5.2 Sales Channel
8.5.3 Open Source Help Desk Software Distributors
9 Research Findings and Conclusion
10 Appendix
10.1 Research Methodology
10.1.1 Methodology/Research Approach
10.1.2 Data Source
10.2 Author Details
10.3 Disclaimer
Atlassian
Axios
BMC Software
CA Technologies
Cherwell Software
Freshworks
HappyFox Inc
Ivanti
Hewlett Packard Enterprise (HPE)
Kayako
ASG Technologies
Resolve Systems
ServiceNow
Sunrise Software Ltd
SunView Software
Vision Helpdesk
Kaseya Ltd
Zendesk
Ìý
Ìý
*If Applicable.
