Service Request Management systems听provide tools for developing workflows that follow preset business rules and ensure that requests are received by the best person to handle them. This could be based on role, management level, department, etc.
The global market for Service Request Management Software was estimated to be worth US$ 1190 million in 2023 and is forecast to a readjusted size of US$ 2019.9 million by 2030 with a CAGR of 7.9% during the forecast period 2024-2030
Global Service Request Management Software Market
The global service request management software market refers to the market for software solutions that enable organizations to efficiently manage and streamline service requests from customers, employees, or other stakeholders. Service request management software provides a centralized platform for tracking, prioritizing, and resolving service requests, improving customer satisfaction and enhancing operational efficiency.
Here are key aspects and components within the global service request management software market:
Service Request Tracking and Logging: Service request management software allows organizations to track and log service requests from various sources, including customers, employees, and partners. This software typically includes a user-friendly interface where users can submit their requests, providing all the necessary details and attachments. The software captures and organizes these requests in a centralized database, making it easier for support teams to manage and prioritize them.
Automation and Workflow Management: Service request management software often includes automation and workflow management capabilities. This allows organizations to define and automate workflows for different types of service requests, ensuring that requests are routed to the appropriate teams or individuals for resolution. Workflow rules can be customized based on specific business requirements, ensuring efficient and standardized handling of service requests.
Service Level Agreement (SLA) Management: SLA management features are an essential component of service request management software. These features allow organizations to define and enforce SLAs for different types of service requests. SLAs specify response and resolution times, ensuring that service requests are handled within defined timelines. The software sends alerts and notifications to ensure SLA compliance, enabling organizations to meet customer expectations and track their performance against SLA targets.
Knowledge Base and Self-Service Options: Service request management software often includes a knowledge base that stores solutions to frequently encountered issues. This knowledge base can be accessed by support agents or customers, enabling self-service and reducing the number of repetitive service requests. Self-service options and a well-maintained knowledge base empower users to find answers to their queries independently, improving efficiency and reducing support costs.
Integration with Other Systems: Integration capabilities are crucial for service request management software. These solutions often integrate with other IT service management (ITSM) tools, customer relationship management (CRM) systems, communication channels (such as email or chat), and asset management systems. Integration enables seamless exchange of data and information across different platforms, ensuring a unified view of customer interactions and improving the efficiency of service request resolution.
Analytics and Reporting: Service request management software typically provides analytics and reporting features. These features enable organizations to generate insights and measure key performance metrics related to service requests. Analytics dashboards and reports allow organizations to monitor the volume and types of service requests, track response and resolution times, identify bottlenecks, and optimize resource allocation. These insights help organizations make data-driven decisions to improve their service delivery processes.
Market Growth Factors: The global service request management software market is driven by various factors. These include the increasing demand for efficient customer service and support, the growing adoption of automation and self-service options, the need for streamlined service request processes in organizations, and the focus on improving customer satisfaction and loyalty. Additionally, the rise of remote work and digital customer interactions has further accelerated the demand for service request management software.
Competitive Landscape: The global service request management software market is highly competitive, with numerous software vendors offering solutions tailored to different industry verticals and organizational sizes. Key players in the market typically offer a range of features and functionalities, including service desk capabilities, ITSM suites, and customer support tools. Differentiation in the market is often based on user experience, integration capabilities, scalability, and the availability of advanced analytics and reporting features.
Report Scope
This report aims to provide a comprehensive presentation of the global market for Service Request Management Software, focusing on the total sales revenue, key companies market share and ranking, together with an analysis of Service Request Management Software by region & country, by Type, and by Application.
The Service Request Management Software market size, estimations, and forecasts are provided in terms of sales revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. With both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Service Request Management Software.
Market Segmentation
By Company
ServiceNow
Zendesk
HappyFox
Integrify
Newgen Software
Comindware
Polaris
Zycus
OfficeSpace Software
SoftExpert
Flexera
Ultimo
OneDesk
Zoho Corporation
SMART Service Desk
Segment by Type:
Cloud-Based
On-Premise
Segment by Application
Business
Medical Use
IT
By Region
North America
United States
Canada
Europe
Germany
France
U.K.
Italy
Russia
Asia-Pacific
China
Japan
South Korea
China Taiwan
Southeast Asia
India
Latin America
Mexico
Brazil
Argentina
Middle East & Africa
Turkey
Saudi Arabia
UAE
Chapter Outline
Chapter 1: Introduces the report scope of the report, global total market size. This chapter also provides the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.
Chapter 2: Detailed analysis of Service Request Management Software manufacturers competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 3: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 4: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 5: Revenue of Service Request Management Software in regional level. It provides a quantitative analysis of the market size and development potential of each region and introduces the market development, future development prospects, market space, and market size of each country in the world.
Chapter 6: Revenue of Service Request Management Software in country level. It provides sigmate data by Type, and by Application for each country/region.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product revenue, gross margin, product introduction, recent development, etc.
Chapter 8: Analysis of industrial chain, including the upstream and downstream of the industry.
Chapter 9: Conclusion.
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1 Market Overview
1.1 Service Request Management Software Product Introduction
1.2 Global Service Request Management Software Market Size Forecast
1.3 Service Request Management Software Market Trends & Drivers
1.3.1 Service Request Management Software Industry Trends
1.3.2 Service Request Management Software Market Drivers & Opportunity
1.3.3 Service Request Management Software Market Challenges
1.3.4 Service Request Management Software Market Restraints
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Competitive Analysis by Company
2.1 Global Service Request Management Software Players Revenue Ranking (2023)
2.2 Global Service Request Management Software Revenue by Company (2019-2024)
2.3 Key Companies Service Request Management Software Manufacturing Base Distribution and Headquarters
2.4 Key Companies Service Request Management Software Product Offered
2.5 Key Companies Time to Begin Mass Production of Service Request Management Software
2.6 Service Request Management Software Market Competitive Analysis
2.6.1 Service Request Management Software Market Concentration Rate (2019-2024)
2.6.2 Global 5 and 10 Largest Companies by Service Request Management Software Revenue in 2023
2.6.3 Global Top Companies by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Service Request Management Software as of 2023)
2.7 Mergers & Acquisitions, Expansion
3 Segmentation by Type
3.1 Introduction by Type
3.1.1 Cloud-Based
3.1.2 On-Premise
3.2 Global Service Request Management Software Sales Value by Type
3.2.1 Global Service Request Management Software Sales Value by Type (2019 VS 2023 VS 2030)
3.2.2 Global Service Request Management Software Sales Value, by Type (2019-2030)
3.2.3 Global Service Request Management Software Sales Value, by Type (%) (2019-2030)
4 Segmentation by Application
4.1 Introduction by Application
4.1.1 Business
4.1.2 Medical Use
4.1.3 IT
4.2 Global Service Request Management Software Sales Value by Application
4.2.1 Global Service Request Management Software Sales Value by Application (2019 VS 2023 VS 2030)
4.2.2 Global Service Request Management Software Sales Value, by Application (2019-2030)
4.2.3 Global Service Request Management Software Sales Value, by Application (%) (2019-2030)
5 Segmentation by Region
5.1 Global Service Request Management Software Sales Value by Region
5.1.1 Global Service Request Management Software Sales Value by Region: 2019 VS 2023 VS 2030
5.1.2 Global Service Request Management Software Sales Value by Region (2019-2024)
5.1.3 Global Service Request Management Software Sales Value by Region (2025-2030)
5.1.4 Global Service Request Management Software Sales Value by Region (%), (2019-2030)
5.2 North America
5.2.1 North America Service Request Management Software Sales Value, 2019-2030
5.2.2 North America Service Request Management Software Sales Value by Country (%), 2023 VS 2030
5.3 Europe
5.3.1 Europe Service Request Management Software Sales Value, 2019-2030
5.3.2 Europe Service Request Management Software Sales Value by Country (%), 2023 VS 2030
5.4 Asia Pacific
5.4.1 Asia Pacific Service Request Management Software Sales Value, 2019-2030
5.4.2 Asia Pacific Service Request Management Software Sales Value by Country (%), 2023 VS 2030
5.5 South America
5.5.1 South America Service Request Management Software Sales Value, 2019-2030
5.5.2 South America Service Request Management Software Sales Value by Country (%), 2023 VS 2030
5.6 Middle East & Africa
5.6.1 Middle East & Africa Service Request Management Software Sales Value, 2019-2030
5.6.2 Middle East & Africa Service Request Management Software Sales Value by Country (%), 2023 VS 2030
6 Segmentation by Key Countries/Regions
6.1 Key Countries/Regions Service Request Management Software Sales Value Growth Trends, 2019 VS 2023 VS 2030
6.2 Key Countries/Regions Service Request Management Software Sales Value
6.3 United States
6.3.1 United States Service Request Management Software Sales Value, 2019-2030
6.3.2 United States Service Request Management Software Sales Value by Type (%), 2023 VS 2030
6.3.3 United States Service Request Management Software Sales Value by Application, 2023 VS 2030
6.4 Europe
6.4.1 Europe Service Request Management Software Sales Value, 2019-2030
6.4.2 Europe Service Request Management Software Sales Value by Type (%), 2023 VS 2030
6.4.3 Europe Service Request Management Software Sales Value by Application, 2023 VS 2030
6.5 China
6.5.1 China Service Request Management Software Sales Value, 2019-2030
6.5.2 China Service Request Management Software Sales Value by Type (%), 2023 VS 2030
6.5.3 China Service Request Management Software Sales Value by Application, 2023 VS 2030
6.6 Japan
6.6.1 Japan Service Request Management Software Sales Value, 2019-2030
6.6.2 Japan Service Request Management Software Sales Value by Type (%), 2023 VS 2030
6.6.3 Japan Service Request Management Software Sales Value by Application, 2023 VS 2030
6.7 South Korea
6.7.1 South Korea Service Request Management Software Sales Value, 2019-2030
6.7.2 South Korea Service Request Management Software Sales Value by Type (%), 2023 VS 2030
6.7.3 South Korea Service Request Management Software Sales Value by Application, 2023 VS 2030
6.8 Southeast Asia
6.8.1 Southeast Asia Service Request Management Software Sales Value, 2019-2030
6.8.2 Southeast Asia Service Request Management Software Sales Value by Type (%), 2023 VS 2030
6.8.3 Southeast Asia Service Request Management Software Sales Value by Application, 2023 VS 2030
6.9 India
6.9.1 India Service Request Management Software Sales Value, 2019-2030
6.9.2 India Service Request Management Software Sales Value by Type (%), 2023 VS 2030
6.9.3 India Service Request Management Software Sales Value by Application, 2023 VS 2030
7 Company Profiles
7.1 ServiceNow
7.1.1 ServiceNow Profile
7.1.2 ServiceNow Main Business
7.1.3 ServiceNow Service Request Management Software Products, Services and Solutions
7.1.4 ServiceNow Service Request Management Software Revenue (US$ Million) & (2019-2024)
7.1.5 ServiceNow Recent Developments
7.2 Zendesk
7.2.1 Zendesk Profile
7.2.2 Zendesk Main Business
7.2.3 Zendesk Service Request Management Software Products, Services and Solutions
7.2.4 Zendesk Service Request Management Software Revenue (US$ Million) & (2019-2024)
7.2.5 Zendesk Recent Developments
7.3 HappyFox
7.3.1 HappyFox Profile
7.3.2 HappyFox Main Business
7.3.3 HappyFox Service Request Management Software Products, Services and Solutions
7.3.4 HappyFox Service Request Management Software Revenue (US$ Million) & (2019-2024)
7.3.5 Integrify Recent Developments
7.4 Integrify
7.4.1 Integrify Profile
7.4.2 Integrify Main Business
7.4.3 Integrify Service Request Management Software Products, Services and Solutions
7.4.4 Integrify Service Request Management Software Revenue (US$ Million) & (2019-2024)
7.4.5 Integrify Recent Developments
7.5 Newgen Software
7.5.1 Newgen Software Profile
7.5.2 Newgen Software Main Business
7.5.3 Newgen Software Service Request Management Software Products, Services and Solutions
7.5.4 Newgen Software Service Request Management Software Revenue (US$ Million) & (2019-2024)
7.5.5 Newgen Software Recent Developments
7.6 Comindware
7.6.1 Comindware Profile
7.6.2 Comindware Main Business
7.6.3 Comindware Service Request Management Software Products, Services and Solutions
7.6.4 Comindware Service Request Management Software Revenue (US$ Million) & (2019-2024)
7.6.5 Comindware Recent Developments
7.7 Polaris
7.7.1 Polaris Profile
7.7.2 Polaris Main Business
7.7.3 Polaris Service Request Management Software Products, Services and Solutions
7.7.4 Polaris Service Request Management Software Revenue (US$ Million) & (2019-2024)
7.7.5 Polaris Recent Developments
7.8 Zycus
7.8.1 Zycus Profile
7.8.2 Zycus Main Business
7.8.3 Zycus Service Request Management Software Products, Services and Solutions
7.8.4 Zycus Service Request Management Software Revenue (US$ Million) & (2019-2024)
7.8.5 Zycus Recent Developments
7.9 OfficeSpace Software
7.9.1 OfficeSpace Software Profile
7.9.2 OfficeSpace Software Main Business
7.9.3 OfficeSpace Software Service Request Management Software Products, Services and Solutions
7.9.4 OfficeSpace Software Service Request Management Software Revenue (US$ Million) & (2019-2024)
7.9.5 OfficeSpace Software Recent Developments
7.10 SoftExpert
7.10.1 SoftExpert Profile
7.10.2 SoftExpert Main Business
7.10.3 SoftExpert Service Request Management Software Products, Services and Solutions
7.10.4 SoftExpert Service Request Management Software Revenue (US$ Million) & (2019-2024)
7.10.5 SoftExpert Recent Developments
7.11 Flexera
7.11.1 Flexera Profile
7.11.2 Flexera Main Business
7.11.3 Flexera Service Request Management Software Products, Services and Solutions
7.11.4 Flexera Service Request Management Software Revenue (US$ Million) & (2019-2024)
7.11.5 Flexera Recent Developments
7.12 Ultimo
7.12.1 Ultimo Profile
7.12.2 Ultimo Main Business
7.12.3 Ultimo Service Request Management Software Products, Services and Solutions
7.12.4 Ultimo Service Request Management Software Revenue (US$ Million) & (2019-2024)
7.12.5 Ultimo Recent Developments
7.13 OneDesk
7.13.1 OneDesk Profile
7.13.2 OneDesk Main Business
7.13.3 OneDesk Service Request Management Software Products, Services and Solutions
7.13.4 OneDesk Service Request Management Software Revenue (US$ Million) & (2019-2024)
7.13.5 OneDesk Recent Developments
7.14 Zoho Corporation
7.14.1 Zoho Corporation Profile
7.14.2 Zoho Corporation Main Business
7.14.3 Zoho Corporation Service Request Management Software Products, Services and Solutions
7.14.4 Zoho Corporation Service Request Management Software Revenue (US$ Million) & (2019-2024)
7.14.5 Zoho Corporation Recent Developments
7.15 SMART Service Desk
7.15.1 SMART Service Desk Profile
7.15.2 SMART Service Desk Main Business
7.15.3 SMART Service Desk Service Request Management Software Products, Services and Solutions
7.15.4 SMART Service Desk Service Request Management Software Revenue (US$ Million) & (2019-2024)
7.15.5 SMART Service Desk Recent Developments
8 Industry Chain Analysis
8.1 Service Request Management Software Industrial Chain
8.2 Service Request Management Software Upstream Analysis
8.2.1 Key Raw Materials
8.2.2 Raw Materials Key Suppliers
8.2.3 Manufacturing Cost Structure
8.3 Midstream Analysis
8.4 Downstream Analysis (Customers Analysis)
8.5 Sales Model and Sales Channels
8.5.1 Service Request Management Software Sales Model
8.5.2 Sales Channel
8.5.3 Service Request Management Software Distributors
9 Research Findings and Conclusion
10 Appendix
10.1 Research Methodology
10.1.1 Methodology/Research Approach
10.1.2 Data Source
10.2 Author Details
10.3 Disclaimer
ServiceNow
Zendesk
HappyFox
Integrify
Newgen Software
Comindware
Polaris
Zycus
OfficeSpace Software
SoftExpert
Flexera
Ultimo
OneDesk
Zoho Corporation
SMART Service Desk
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*If Applicable.
