
Speech analytics software is a type of software that analyzes recorded or live speech to extract insights and information. It can provide features such as speech transcription, sentiment analysis, emotion detection, topic identification, keyword spotting, and compliance monitoring. Speech analytics software can help organizations improve their customer service, sales performance, quality assurance, and risk management.
The global market for Speech Analytics Software was estimated to be worth US$ 266 million in 2023 and is forecast to a readjusted size of US$ 493.7 million by 2030 with a CAGR of 8.9% during the forecast period 2024-2030
The industry trend of speech analytics software is expected to be positive in the coming years. The growth of this market can be attributed to the increasing demand for cloud-based and web-based solutions by large enterprises and SMEs. Additionally, the growing adoption of these software tools by organizations across different industries such as banking, financial services, insurance (BFSI), retail and e-commerce, healthcare and life sciences, telecommunications and IT, media and entertainment, government and defense, travel and hospitality, and others is also contributing to the growth of this market.
Report Scope
This report aims to provide a comprehensive presentation of the global market for Speech Analytics Software, focusing on the total sales revenue, key companies market share and ranking, together with an analysis of Speech Analytics Software by region & country, by Type, and by Application.
The Speech Analytics Software market size, estimations, and forecasts are provided in terms of sales revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. With both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Speech Analytics Software.
Market Segmentation
By Company
Talkdesk
CallTrackingMetrics
Verint
NICE
CallMiner
Clarabridge
CloudTalk
ExecVision
Tethr
VoiceBase
3CLogic
Nuance
Segment by Type:
Cloud Based
Web Based
Segment by Application
Large Enterprises
SMEs
By Region
North America
U.S.
Canada
Europe
Germany
France
U.K.
Italy
Russia
Asia-Pacific
China
Japan
South Korea
China Taiwan
Southeast Asia
India
Latin America
Mexico
Brazil
Argentina
Middle East & Africa
Turkey
Saudi Arabia
U.A.E
Chapter Outline
Chapter 1: Introduces the report scope of the report, global total market size. This chapter also provides the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.
Chapter 2: Detailed analysis of Speech Analytics Software manufacturers competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 3: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 4: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 5: Revenue of Speech Analytics Software in regional level. It provides a quantitative analysis of the market size and development potential of each region and introduces the market development, future development prospects, market space, and market size of each country in the world.
Chapter 6: Revenue of Speech Analytics Software in country level. It provides sigmate data by Type, and by Application for each country/region.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product revenue, gross margin, product introduction, recent development, etc.
Chapter 8: Analysis of industrial chain, including the upstream and downstream of the industry.
Chapter 9: Conclusion.
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1 Market Overview
1.1 Speech Analytics Software Product Introduction
1.2 Global Speech Analytics Software Market Size Forecast
1.3 Speech Analytics Software Market Trends & Drivers
1.3.1 Speech Analytics Software Industry Trends
1.3.2 Speech Analytics Software Market Drivers & Opportunity
1.3.3 Speech Analytics Software Market Challenges
1.3.4 Speech Analytics Software Market Restraints
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Competitive Analysis by Company
2.1 Global Speech Analytics Software Players Revenue Ranking (2023)
2.2 Global Speech Analytics Software Revenue by Company (2019-2024)
2.3 Key Companies Speech Analytics Software Manufacturing Base Distribution and Headquarters
2.4 Key Companies Speech Analytics Software Product Offered
2.5 Key Companies Time to Begin Mass Production of Speech Analytics Software
2.6 Speech Analytics Software Market Competitive Analysis
2.6.1 Speech Analytics Software Market Concentration Rate (2019-2024)
2.6.2 Global 5 and 10 Largest Companies by Speech Analytics Software Revenue in 2023
2.6.3 Global Top Companies by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Speech Analytics Software as of 2023)
2.7 Mergers & Acquisitions, Expansion
3 Segmentation by Type
3.1 Introduction by Type
3.1.1 Cloud Based
3.1.2 Web Based
3.2 Global Speech Analytics Software Sales Value by Type
3.2.1 Global Speech Analytics Software Sales Value by Type (2019 VS 2023 VS 2030)
3.2.2 Global Speech Analytics Software Sales Value, by Type (2019-2030)
3.2.3 Global Speech Analytics Software Sales Value, by Type (%) (2019-2030)
4 Segmentation by Application
4.1 Introduction by Application
4.1.1 Large Enterprises
4.1.2 SMEs
4.2 Global Speech Analytics Software Sales Value by Application
4.2.1 Global Speech Analytics Software Sales Value by Application (2019 VS 2023 VS 2030)
4.2.2 Global Speech Analytics Software Sales Value, by Application (2019-2030)
4.2.3 Global Speech Analytics Software Sales Value, by Application (%) (2019-2030)
5 Segmentation by Region
5.1 Global Speech Analytics Software Sales Value by Region
5.1.1 Global Speech Analytics Software Sales Value by Region: 2019 VS 2023 VS 2030
5.1.2 Global Speech Analytics Software Sales Value by Region (2019-2024)
5.1.3 Global Speech Analytics Software Sales Value by Region (2025-2030)
5.1.4 Global Speech Analytics Software Sales Value by Region (%), (2019-2030)
5.2 North America
5.2.1 North America Speech Analytics Software Sales Value, 2019-2030
5.2.2 North America Speech Analytics Software Sales Value by Country (%), 2023 VS 2030
5.3 Europe
5.3.1 Europe Speech Analytics Software Sales Value, 2019-2030
5.3.2 Europe Speech Analytics Software Sales Value by Country (%), 2023 VS 2030
5.4 Asia Pacific
5.4.1 Asia Pacific Speech Analytics Software Sales Value, 2019-2030
5.4.2 Asia Pacific Speech Analytics Software Sales Value by Country (%), 2023 VS 2030
5.5 South America
5.5.1 South America Speech Analytics Software Sales Value, 2019-2030
5.5.2 South America Speech Analytics Software Sales Value by Country (%), 2023 VS 2030
5.6 Middle East & Africa
5.6.1 Middle East & Africa Speech Analytics Software Sales Value, 2019-2030
5.6.2 Middle East & Africa Speech Analytics Software Sales Value by Country (%), 2023 VS 2030
6 Segmentation by Key Countries/Regions
6.1 Key Countries/Regions Speech Analytics Software Sales Value Growth Trends, 2019 VS 2023 VS 2030
6.2 Key Countries/Regions Speech Analytics Software Sales Value
6.3 United States
6.3.1 United States Speech Analytics Software Sales Value, 2019-2030
6.3.2 United States Speech Analytics Software Sales Value by Type (%), 2023 VS 2030
6.3.3 United States Speech Analytics Software Sales Value by Application, 2023 VS 2030
6.4 Europe
6.4.1 Europe Speech Analytics Software Sales Value, 2019-2030
6.4.2 Europe Speech Analytics Software Sales Value by Type (%), 2023 VS 2030
6.4.3 Europe Speech Analytics Software Sales Value by Application, 2023 VS 2030
6.5 China
6.5.1 China Speech Analytics Software Sales Value, 2019-2030
6.5.2 China Speech Analytics Software Sales Value by Type (%), 2023 VS 2030
6.5.3 China Speech Analytics Software Sales Value by Application, 2023 VS 2030
6.6 Japan
6.6.1 Japan Speech Analytics Software Sales Value, 2019-2030
6.6.2 Japan Speech Analytics Software Sales Value by Type (%), 2023 VS 2030
6.6.3 Japan Speech Analytics Software Sales Value by Application, 2023 VS 2030
6.7 South Korea
6.7.1 South Korea Speech Analytics Software Sales Value, 2019-2030
6.7.2 South Korea Speech Analytics Software Sales Value by Type (%), 2023 VS 2030
6.7.3 South Korea Speech Analytics Software Sales Value by Application, 2023 VS 2030
6.8 Southeast Asia
6.8.1 Southeast Asia Speech Analytics Software Sales Value, 2019-2030
6.8.2 Southeast Asia Speech Analytics Software Sales Value by Type (%), 2023 VS 2030
6.8.3 Southeast Asia Speech Analytics Software Sales Value by Application, 2023 VS 2030
6.9 India
6.9.1 India Speech Analytics Software Sales Value, 2019-2030
6.9.2 India Speech Analytics Software Sales Value by Type (%), 2023 VS 2030
6.9.3 India Speech Analytics Software Sales Value by Application, 2023 VS 2030
7 Company Profiles
7.1 Talkdesk
7.1.1 Talkdesk Profile
7.1.2 Talkdesk Main Business
7.1.3 Talkdesk Speech Analytics Software Products, Services and Solutions
7.1.4 Talkdesk Speech Analytics Software Revenue (US$ Million) & (2019-2024)
7.1.5 Talkdesk Recent Developments
7.2 CallTrackingMetrics
7.2.1 CallTrackingMetrics Profile
7.2.2 CallTrackingMetrics Main Business
7.2.3 CallTrackingMetrics Speech Analytics Software Products, Services and Solutions
7.2.4 CallTrackingMetrics Speech Analytics Software Revenue (US$ Million) & (2019-2024)
7.2.5 CallTrackingMetrics Recent Developments
7.3 Verint
7.3.1 Verint Profile
7.3.2 Verint Main Business
7.3.3 Verint Speech Analytics Software Products, Services and Solutions
7.3.4 Verint Speech Analytics Software Revenue (US$ Million) & (2019-2024)
7.3.5 NICE Recent Developments
7.4 NICE
7.4.1 NICE Profile
7.4.2 NICE Main Business
7.4.3 NICE Speech Analytics Software Products, Services and Solutions
7.4.4 NICE Speech Analytics Software Revenue (US$ Million) & (2019-2024)
7.4.5 NICE Recent Developments
7.5 CallMiner
7.5.1 CallMiner Profile
7.5.2 CallMiner Main Business
7.5.3 CallMiner Speech Analytics Software Products, Services and Solutions
7.5.4 CallMiner Speech Analytics Software Revenue (US$ Million) & (2019-2024)
7.5.5 CallMiner Recent Developments
7.6 Clarabridge
7.6.1 Clarabridge Profile
7.6.2 Clarabridge Main Business
7.6.3 Clarabridge Speech Analytics Software Products, Services and Solutions
7.6.4 Clarabridge Speech Analytics Software Revenue (US$ Million) & (2019-2024)
7.6.5 Clarabridge Recent Developments
7.7 CloudTalk
7.7.1 CloudTalk Profile
7.7.2 CloudTalk Main Business
7.7.3 CloudTalk Speech Analytics Software Products, Services and Solutions
7.7.4 CloudTalk Speech Analytics Software Revenue (US$ Million) & (2019-2024)
7.7.5 CloudTalk Recent Developments
7.8 ExecVision
7.8.1 ExecVision Profile
7.8.2 ExecVision Main Business
7.8.3 ExecVision Speech Analytics Software Products, Services and Solutions
7.8.4 ExecVision Speech Analytics Software Revenue (US$ Million) & (2019-2024)
7.8.5 ExecVision Recent Developments
7.9 Tethr
7.9.1 Tethr Profile
7.9.2 Tethr Main Business
7.9.3 Tethr Speech Analytics Software Products, Services and Solutions
7.9.4 Tethr Speech Analytics Software Revenue (US$ Million) & (2019-2024)
7.9.5 Tethr Recent Developments
7.10 VoiceBase
7.10.1 VoiceBase Profile
7.10.2 VoiceBase Main Business
7.10.3 VoiceBase Speech Analytics Software Products, Services and Solutions
7.10.4 VoiceBase Speech Analytics Software Revenue (US$ Million) & (2019-2024)
7.10.5 VoiceBase Recent Developments
7.11 3CLogic
7.11.1 3CLogic Profile
7.11.2 3CLogic Main Business
7.11.3 3CLogic Speech Analytics Software Products, Services and Solutions
7.11.4 3CLogic Speech Analytics Software Revenue (US$ Million) & (2019-2024)
7.11.5 3CLogic Recent Developments
7.12 Nuance
7.12.1 Nuance Profile
7.12.2 Nuance Main Business
7.12.3 Nuance Speech Analytics Software Products, Services and Solutions
7.12.4 Nuance Speech Analytics Software Revenue (US$ Million) & (2019-2024)
7.12.5 Nuance Recent Developments
8 Industry Chain Analysis
8.1 Speech Analytics Software Industrial Chain
8.2 Speech Analytics Software Upstream Analysis
8.2.1 Key Raw Materials
8.2.2 Raw Materials Key Suppliers
8.2.3 Manufacturing Cost Structure
8.3 Midstream Analysis
8.4 Downstream Analysis (Customers Analysis)
8.5 Sales Model and Sales Channels
8.5.1 Speech Analytics Software Sales Model
8.5.2 Sales Channel
8.5.3 Speech Analytics Software Distributors
9 Research Findings and Conclusion
10 Appendix
10.1 Research Methodology
10.1.1 Methodology/Research Approach
10.1.2 Data Source
10.2 Author Details
10.3 Disclaimer
Talkdesk
CallTrackingMetrics
Verint
NICE
CallMiner
Clarabridge
CloudTalk
ExecVision
Tethr
VoiceBase
3CLogic
Nuance
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*If Applicable.
