Utilities’ Customer Information System (CIS) Software is a type of software designed to manage and maintain customer accounts and billing systems for utility companies. A CIS is a software application that enables electric, gas, and water utilities to manage and share customer data with external organizations such as billing agents and state regulatory agencies. A CIS typically covers functions such as account management, order processing, product and service management, rate design, billing, credit and collections, accounts receivable, statement preparation, payment processing, customer service, and revenue analysis. A CIS is a key component of the meter-to-cash (M2C) value chain for utilities that offer metered delivery of commodities.
The global market for Utilities’ Customer Information System (CIS) Software was estimated to be worth US$ 556 million in 2023 and is forecast to a readjusted size of US$ 990.9 million by 2030 with a CAGR of 8.1% during the forecast period 2024-2030
The industry trend of Utilities’ Customer Information System (CIS) Software is driven by the needs of digital business transformation and the demands of line-of-business managers. The market is undergoing dramatic change as more utilities adopt cloud-based applications and services, remote work models, and software-defined approaches to networking. According to Gartner’s 2021 Magic Quadrant for Utilities’ Customer Information System (CIS) Software, some of the key trends are:
The convergence of Utilities’ Customer Information System (CIS) Software with secure access service edge (SASE): SASE is an emerging architecture that combines software-defined wide area network (SD-WAN) with cloud-based security services to provide secure and efficient access for users located anywhere to applications on any cloud. Gartner predicts that by 2024, more than 70% of Utilities’ Customer Information System (CIS) Software customers will have implemented SASE.
The evolution of Utilities’ Customer Information System (CIS) Software from hardware appliances to software platforms: Software platforms offer more flexibility, scalability, agility, and cost-effectiveness than hardware appliances. They also enable easier integration with other network functions and services. Gartner expects that by 2025, more than 50% of Utilities’ Customer Information System (CIS) Software refresh initiatives will be based on virtualized customer premises equipment (vCPE) or SASE platforms versus traditional routers.
The increasing importance of analytics and automation for Utilities’ Customer Information System (CIS) Software: Analytics and automation enable better visibility, control, optimization, and troubleshooting of Utilities’ Customer Information System (CIS) Software. They also help improve user experience, application performance, network efficiency, and security posture. Gartner advises that infrastructure and operations (I&O) leaders should prioritize vendors that offer advanced analytics and automation capabilities for their Utilities’ Customer Information System (CIS) Software solutions.
Report Scope
This report aims to provide a comprehensive presentation of the global market for Utilities’ Customer Information System (CIS) Software, focusing on the total sales revenue, key companies market share and ranking, together with an analysis of Utilities’ Customer Information System (CIS) Software by region & country, by Type, and by Application.
The Utilities’ Customer Information System (CIS) Software market size, estimations, and forecasts are provided in terms of sales revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. With both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Utilities’ Customer Information System (CIS) Software.
Market Segmentation
By Company
Oracle
SAP
CIS Infinity
Cayenta
Datalogic
efluid
EnergyCIS
Fluentgrid
Gentrack
Segment by Type:
Cloud Based
Web Based
Segment by Application
Large Enterprises
SMEs
By Region
North America
U.S.
Canada
Europe
Germany
France
U.K.
Italy
Russia
Asia-Pacific
China
Japan
South Korea
China Taiwan
Southeast Asia
India
Latin America
Mexico
Brazil
Argentina
Middle East & Africa
Turkey
Saudi Arabia
U.A.E
Chapter Outline
Chapter 1: Introduces the report scope of the report, global total market size. This chapter also provides the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.
Chapter 2: Detailed analysis of Utilities’ Customer Information System (CIS) Software manufacturers competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 3: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 4: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 5: Revenue of Utilities’ Customer Information System (CIS) Software in regional level. It provides a quantitative analysis of the market size and development potential of each region and introduces the market development, future development prospects, market space, and market size of each country in the world.
Chapter 6: Revenue of Utilities’ Customer Information System (CIS) Software in country level. It provides sigmate data by Type, and by Application for each country/region.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product revenue, gross margin, product introduction, recent development, etc.
Chapter 8: Analysis of industrial chain, including the upstream and downstream of the industry.
Chapter 9: Conclusion.
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1 Market Overview
1.1 Utilities’ Customer Information System (CIS) Software Product Introduction
1.2 Global Utilities’ Customer Information System (CIS) Software Market Size Forecast
1.3 Utilities’ Customer Information System (CIS) Software Market Trends & Drivers
1.3.1 Utilities’ Customer Information System (CIS) Software Industry Trends
1.3.2 Utilities’ Customer Information System (CIS) Software Market Drivers & Opportunity
1.3.3 Utilities’ Customer Information System (CIS) Software Market Challenges
1.3.4 Utilities’ Customer Information System (CIS) Software Market Restraints
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Competitive Analysis by Company
2.1 Global Utilities’ Customer Information System (CIS) Software Players Revenue Ranking (2023)
2.2 Global Utilities’ Customer Information System (CIS) Software Revenue by Company (2019-2024)
2.3 Key Companies Utilities’ Customer Information System (CIS) Software Manufacturing Base Distribution and Headquarters
2.4 Key Companies Utilities’ Customer Information System (CIS) Software Product Offered
2.5 Key Companies Time to Begin Mass Production of Utilities’ Customer Information System (CIS) Software
2.6 Utilities’ Customer Information System (CIS) Software Market Competitive Analysis
2.6.1 Utilities’ Customer Information System (CIS) Software Market Concentration Rate (2019-2024)
2.6.2 Global 5 and 10 Largest Companies by Utilities’ Customer Information System (CIS) Software Revenue in 2023
2.6.3 Global Top Companies by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Utilities’ Customer Information System (CIS) Software as of 2023)
2.7 Mergers & Acquisitions, Expansion
3 Segmentation by Type
3.1 Introduction by Type
3.1.1 Cloud Based
3.1.2 Web Based
3.2 Global Utilities’ Customer Information System (CIS) Software Sales Value by Type
3.2.1 Global Utilities’ Customer Information System (CIS) Software Sales Value by Type (2019 VS 2023 VS 2030)
3.2.2 Global Utilities’ Customer Information System (CIS) Software Sales Value, by Type (2019-2030)
3.2.3 Global Utilities’ Customer Information System (CIS) Software Sales Value, by Type (%) (2019-2030)
4 Segmentation by Application
4.1 Introduction by Application
4.1.1 Large Enterprises
4.1.2 SMEs
4.2 Global Utilities’ Customer Information System (CIS) Software Sales Value by Application
4.2.1 Global Utilities’ Customer Information System (CIS) Software Sales Value by Application (2019 VS 2023 VS 2030)
4.2.2 Global Utilities’ Customer Information System (CIS) Software Sales Value, by Application (2019-2030)
4.2.3 Global Utilities’ Customer Information System (CIS) Software Sales Value, by Application (%) (2019-2030)
5 Segmentation by Region
5.1 Global Utilities’ Customer Information System (CIS) Software Sales Value by Region
5.1.1 Global Utilities’ Customer Information System (CIS) Software Sales Value by Region: 2019 VS 2023 VS 2030
5.1.2 Global Utilities’ Customer Information System (CIS) Software Sales Value by Region (2019-2024)
5.1.3 Global Utilities’ Customer Information System (CIS) Software Sales Value by Region (2025-2030)
5.1.4 Global Utilities’ Customer Information System (CIS) Software Sales Value by Region (%), (2019-2030)
5.2 North America
5.2.1 North America Utilities’ Customer Information System (CIS) Software Sales Value, 2019-2030
5.2.2 North America Utilities’ Customer Information System (CIS) Software Sales Value by Country (%), 2023 VS 2030
5.3 Europe
5.3.1 Europe Utilities’ Customer Information System (CIS) Software Sales Value, 2019-2030
5.3.2 Europe Utilities’ Customer Information System (CIS) Software Sales Value by Country (%), 2023 VS 2030
5.4 Asia Pacific
5.4.1 Asia Pacific Utilities’ Customer Information System (CIS) Software Sales Value, 2019-2030
5.4.2 Asia Pacific Utilities’ Customer Information System (CIS) Software Sales Value by Country (%), 2023 VS 2030
5.5 South America
5.5.1 South America Utilities’ Customer Information System (CIS) Software Sales Value, 2019-2030
5.5.2 South America Utilities’ Customer Information System (CIS) Software Sales Value by Country (%), 2023 VS 2030
5.6 Middle East & Africa
5.6.1 Middle East & Africa Utilities’ Customer Information System (CIS) Software Sales Value, 2019-2030
5.6.2 Middle East & Africa Utilities’ Customer Information System (CIS) Software Sales Value by Country (%), 2023 VS 2030
6 Segmentation by Key Countries/Regions
6.1 Key Countries/Regions Utilities’ Customer Information System (CIS) Software Sales Value Growth Trends, 2019 VS 2023 VS 2030
6.2 Key Countries/Regions Utilities’ Customer Information System (CIS) Software Sales Value
6.3 United States
6.3.1 United States Utilities’ Customer Information System (CIS) Software Sales Value, 2019-2030
6.3.2 United States Utilities’ Customer Information System (CIS) Software Sales Value by Type (%), 2023 VS 2030
6.3.3 United States Utilities’ Customer Information System (CIS) Software Sales Value by Application, 2023 VS 2030
6.4 Europe
6.4.1 Europe Utilities’ Customer Information System (CIS) Software Sales Value, 2019-2030
6.4.2 Europe Utilities’ Customer Information System (CIS) Software Sales Value by Type (%), 2023 VS 2030
6.4.3 Europe Utilities’ Customer Information System (CIS) Software Sales Value by Application, 2023 VS 2030
6.5 China
6.5.1 China Utilities’ Customer Information System (CIS) Software Sales Value, 2019-2030
6.5.2 China Utilities’ Customer Information System (CIS) Software Sales Value by Type (%), 2023 VS 2030
6.5.3 China Utilities’ Customer Information System (CIS) Software Sales Value by Application, 2023 VS 2030
6.6 Japan
6.6.1 Japan Utilities’ Customer Information System (CIS) Software Sales Value, 2019-2030
6.6.2 Japan Utilities’ Customer Information System (CIS) Software Sales Value by Type (%), 2023 VS 2030
6.6.3 Japan Utilities’ Customer Information System (CIS) Software Sales Value by Application, 2023 VS 2030
6.7 South Korea
6.7.1 South Korea Utilities’ Customer Information System (CIS) Software Sales Value, 2019-2030
6.7.2 South Korea Utilities’ Customer Information System (CIS) Software Sales Value by Type (%), 2023 VS 2030
6.7.3 South Korea Utilities’ Customer Information System (CIS) Software Sales Value by Application, 2023 VS 2030
6.8 Southeast Asia
6.8.1 Southeast Asia Utilities’ Customer Information System (CIS) Software Sales Value, 2019-2030
6.8.2 Southeast Asia Utilities’ Customer Information System (CIS) Software Sales Value by Type (%), 2023 VS 2030
6.8.3 Southeast Asia Utilities’ Customer Information System (CIS) Software Sales Value by Application, 2023 VS 2030
6.9 India
6.9.1 India Utilities’ Customer Information System (CIS) Software Sales Value, 2019-2030
6.9.2 India Utilities’ Customer Information System (CIS) Software Sales Value by Type (%), 2023 VS 2030
6.9.3 India Utilities’ Customer Information System (CIS) Software Sales Value by Application, 2023 VS 2030
7 Company Profiles
7.1 Oracle
7.1.1 Oracle Profile
7.1.2 Oracle Main Business
7.1.3 Oracle Utilities’ Customer Information System (CIS) Software Products, Services and Solutions
7.1.4 Oracle Utilities’ Customer Information System (CIS) Software Revenue (US$ Million) & (2019-2024)
7.1.5 Oracle Recent Developments
7.2 SAP
7.2.1 SAP Profile
7.2.2 SAP Main Business
7.2.3 SAP Utilities’ Customer Information System (CIS) Software Products, Services and Solutions
7.2.4 SAP Utilities’ Customer Information System (CIS) Software Revenue (US$ Million) & (2019-2024)
7.2.5 SAP Recent Developments
7.3 CIS Infinity
7.3.1 CIS Infinity Profile
7.3.2 CIS Infinity Main Business
7.3.3 CIS Infinity Utilities’ Customer Information System (CIS) Software Products, Services and Solutions
7.3.4 CIS Infinity Utilities’ Customer Information System (CIS) Software Revenue (US$ Million) & (2019-2024)
7.3.5 Cayenta Recent Developments
7.4 Cayenta
7.4.1 Cayenta Profile
7.4.2 Cayenta Main Business
7.4.3 Cayenta Utilities’ Customer Information System (CIS) Software Products, Services and Solutions
7.4.4 Cayenta Utilities’ Customer Information System (CIS) Software Revenue (US$ Million) & (2019-2024)
7.4.5 Cayenta Recent Developments
7.5 Datalogic
7.5.1 Datalogic Profile
7.5.2 Datalogic Main Business
7.5.3 Datalogic Utilities’ Customer Information System (CIS) Software Products, Services and Solutions
7.5.4 Datalogic Utilities’ Customer Information System (CIS) Software Revenue (US$ Million) & (2019-2024)
7.5.5 Datalogic Recent Developments
7.6 efluid
7.6.1 efluid Profile
7.6.2 efluid Main Business
7.6.3 efluid Utilities’ Customer Information System (CIS) Software Products, Services and Solutions
7.6.4 efluid Utilities’ Customer Information System (CIS) Software Revenue (US$ Million) & (2019-2024)
7.6.5 efluid Recent Developments
7.7 EnergyCIS
7.7.1 EnergyCIS Profile
7.7.2 EnergyCIS Main Business
7.7.3 EnergyCIS Utilities’ Customer Information System (CIS) Software Products, Services and Solutions
7.7.4 EnergyCIS Utilities’ Customer Information System (CIS) Software Revenue (US$ Million) & (2019-2024)
7.7.5 EnergyCIS Recent Developments
7.8 Fluentgrid
7.8.1 Fluentgrid Profile
7.8.2 Fluentgrid Main Business
7.8.3 Fluentgrid Utilities’ Customer Information System (CIS) Software Products, Services and Solutions
7.8.4 Fluentgrid Utilities’ Customer Information System (CIS) Software Revenue (US$ Million) & (2019-2024)
7.8.5 Fluentgrid Recent Developments
7.9 Gentrack
7.9.1 Gentrack Profile
7.9.2 Gentrack Main Business
7.9.3 Gentrack Utilities’ Customer Information System (CIS) Software Products, Services and Solutions
7.9.4 Gentrack Utilities’ Customer Information System (CIS) Software Revenue (US$ Million) & (2019-2024)
7.9.5 Gentrack Recent Developments
8 Industry Chain Analysis
8.1 Utilities’ Customer Information System (CIS) Software Industrial Chain
8.2 Utilities’ Customer Information System (CIS) Software Upstream Analysis
8.2.1 Key Raw Materials
8.2.2 Raw Materials Key Suppliers
8.2.3 Manufacturing Cost Structure
8.3 Midstream Analysis
8.4 Downstream Analysis (Customers Analysis)
8.5 Sales Model and Sales Channels
8.5.1 Utilities’ Customer Information System (CIS) Software Sales Model
8.5.2 Sales Channel
8.5.3 Utilities’ Customer Information System (CIS) Software Distributors
9 Research Findings and Conclusion
10 Appendix
10.1 Research Methodology
10.1.1 Methodology/Research Approach
10.1.2 Data Source
10.2 Author Details
10.3 Disclaimer
Oracle
SAP
CIS Infinity
Cayenta
Datalogic
efluid
EnergyCIS
Fluentgrid
Gentrack
Ěý
Ěý
*If Applicable.
