The utility customer information system (CIS) market is composed of utility companies looking for commercial off-the-shelf (COTS) software packages that address business-critical utility meter-to-cash (M2C) and customer service business processes. M2C functions covered include: account maintenance, order processing, product/service management, rate design, billing, credit collection, accounts receivable, statement preparation, and payment processing. For customer service, CISs support multiple client interaction channels — such as call centers, interactive voice response/voice response units (IVR/VRUs). They also support various digital engagement channels (social media and, more recently, virtual assistants/chatbots) — as well as customer self-service needs.
The global market for Utility Customer Information Systems (CIS) was estimated to be worth US$ million in 2023 and is forecast to a readjusted size of US$ million by 2030 with a CAGR of % during the forecast period 2024-2030.
North American market for Utility Customer Information Systems (CIS) was valued at $ million in 2023 and will reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Utility Customer Information Systems (CIS) was valued at $ million in 2023 and will reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Europe market for Utility Customer Information Systems (CIS) was valued at $ million in 2023 and will reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global key companies of Utility Customer Information Systems (CIS) include Open International Systems, Oracle, SAP, NorthStar, Fluentgrid Limited, efluid SAS, Ferranti Computer Systems, Gruppo Engineering and Indra, etc. In 2023, the global five largest players hold a share approximately % in terms of revenue.
Report Scope
This report aims to provide a comprehensive presentation of the global market for Utility Customer Information Systems (CIS), focusing on the total sales revenue, key companies market share and ranking, together with an analysis of Utility Customer Information Systems (CIS) by region & country, by Type, and by Application.
The Utility Customer Information Systems (CIS) market size, estimations, and forecasts are provided in terms of sales revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. With both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Utility Customer Information Systems (CIS).
Market Segmentation
By Company
Open International Systems
Oracle
SAP
NorthStar
Fluentgrid Limited
efluid SAS
Ferranti Computer Systems
Gruppo Engineering
Indra
Itineris
Vertex
Advanced Utility Systems
Hansen Technologies
Cayenta
Gentrack
Asseco Group
Segment by Type:
Cloud-Based
On-Premises
Segment by Application
Large Enterprises (1000+ Users)
Medium-Sized Enterprise (499-1000 Users)
Small Enterprises (1-499 Users)
By Region
North America
United States
Canada
Europe
Germany
France
U.K.
Italy
Russia
Asia-Pacific
China
Japan
South Korea
China Taiwan
Southeast Asia
India
Latin America
Mexico
Brazil
Argentina
Middle East & Africa
Turkey
Saudi Arabia
UAE
Chapter Outline
Chapter 1: Introduces the report scope of the report, global total market size. This chapter also provides the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.
Chapter 2: Detailed analysis of Utility Customer Information Systems (CIS) manufacturers competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 3: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 4: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 5: Revenue of Utility Customer Information Systems (CIS) in regional level. It provides a quantitative analysis of the market size and development potential of each region and introduces the market development, future development prospects, market space, and market size of each country in the world.
Chapter 6: Revenue of Utility Customer Information Systems (CIS) in country level. It provides sigmate data by Type, and by Application for each country/region.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product revenue, gross margin, product introduction, recent development, etc.
Chapter 8: Analysis of industrial chain, including the upstream and downstream of the industry.
Chapter 9: Conclusion.
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1 Market Overview
1.1 Utility Customer Information Systems (CIS) Product Introduction
1.2 Global Utility Customer Information Systems (CIS) Market Size Forecast
1.3 Utility Customer Information Systems (CIS) Market Trends & Drivers
1.3.1 Utility Customer Information Systems (CIS) Industry Trends
1.3.2 Utility Customer Information Systems (CIS) Market Drivers & Opportunity
1.3.3 Utility Customer Information Systems (CIS) Market Challenges
1.3.4 Utility Customer Information Systems (CIS) Market Restraints
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Competitive Analysis by Company
2.1 Global Utility Customer Information Systems (CIS) Players Revenue Ranking (2023)
2.2 Global Utility Customer Information Systems (CIS) Revenue by Company (2019-2024)
2.3 Key Companies Utility Customer Information Systems (CIS) Manufacturing Base Distribution and Headquarters
2.4 Key Companies Utility Customer Information Systems (CIS) Product Offered
2.5 Key Companies Time to Begin Mass Production of Utility Customer Information Systems (CIS)
2.6 Utility Customer Information Systems (CIS) Market Competitive Analysis
2.6.1 Utility Customer Information Systems (CIS) Market Concentration Rate (2019-2024)
2.6.2 Global 5 and 10 Largest Companies by Utility Customer Information Systems (CIS) Revenue in 2023
2.6.3 Global Top Companies by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Utility Customer Information Systems (CIS) as of 2023)
2.7 Mergers & Acquisitions, Expansion
3 Segmentation by Type
3.1 Introduction by Type
3.1.1 Cloud-Based
3.1.2 On-Premises
3.2 Global Utility Customer Information Systems (CIS) Sales Value by Type
3.2.1 Global Utility Customer Information Systems (CIS) Sales Value by Type (2019 VS 2023 VS 2030)
3.2.2 Global Utility Customer Information Systems (CIS) Sales Value, by Type (2019-2030)
3.2.3 Global Utility Customer Information Systems (CIS) Sales Value, by Type (%) (2019-2030)
4 Segmentation by Application
4.1 Introduction by Application
4.1.1 Large Enterprises (1000+ Users)
4.1.2 Medium-Sized Enterprise (499-1000 Users)
4.1.3 Small Enterprises (1-499 Users)
4.2 Global Utility Customer Information Systems (CIS) Sales Value by Application
4.2.1 Global Utility Customer Information Systems (CIS) Sales Value by Application (2019 VS 2023 VS 2030)
4.2.2 Global Utility Customer Information Systems (CIS) Sales Value, by Application (2019-2030)
4.2.3 Global Utility Customer Information Systems (CIS) Sales Value, by Application (%) (2019-2030)
5 Segmentation by Region
5.1 Global Utility Customer Information Systems (CIS) Sales Value by Region
5.1.1 Global Utility Customer Information Systems (CIS) Sales Value by Region: 2019 VS 2023 VS 2030
5.1.2 Global Utility Customer Information Systems (CIS) Sales Value by Region (2019-2024)
5.1.3 Global Utility Customer Information Systems (CIS) Sales Value by Region (2025-2030)
5.1.4 Global Utility Customer Information Systems (CIS) Sales Value by Region (%), (2019-2030)
5.2 North America
5.2.1 North America Utility Customer Information Systems (CIS) Sales Value, 2019-2030
5.2.2 North America Utility Customer Information Systems (CIS) Sales Value by Country (%), 2023 VS 2030
5.3 Europe
5.3.1 Europe Utility Customer Information Systems (CIS) Sales Value, 2019-2030
5.3.2 Europe Utility Customer Information Systems (CIS) Sales Value by Country (%), 2023 VS 2030
5.4 Asia Pacific
5.4.1 Asia Pacific Utility Customer Information Systems (CIS) Sales Value, 2019-2030
5.4.2 Asia Pacific Utility Customer Information Systems (CIS) Sales Value by Country (%), 2023 VS 2030
5.5 South America
5.5.1 South America Utility Customer Information Systems (CIS) Sales Value, 2019-2030
5.5.2 South America Utility Customer Information Systems (CIS) Sales Value by Country (%), 2023 VS 2030
5.6 Middle East & Africa
5.6.1 Middle East & Africa Utility Customer Information Systems (CIS) Sales Value, 2019-2030
5.6.2 Middle East & Africa Utility Customer Information Systems (CIS) Sales Value by Country (%), 2023 VS 2030
6 Segmentation by Key Countries/Regions
6.1 Key Countries/Regions Utility Customer Information Systems (CIS) Sales Value Growth Trends, 2019 VS 2023 VS 2030
6.2 Key Countries/Regions Utility Customer Information Systems (CIS) Sales Value
6.3 United States
6.3.1 United States Utility Customer Information Systems (CIS) Sales Value, 2019-2030
6.3.2 United States Utility Customer Information Systems (CIS) Sales Value by Type (%), 2023 VS 2030
6.3.3 United States Utility Customer Information Systems (CIS) Sales Value by Application, 2023 VS 2030
6.4 Europe
6.4.1 Europe Utility Customer Information Systems (CIS) Sales Value, 2019-2030
6.4.2 Europe Utility Customer Information Systems (CIS) Sales Value by Type (%), 2023 VS 2030
6.4.3 Europe Utility Customer Information Systems (CIS) Sales Value by Application, 2023 VS 2030
6.5 China
6.5.1 China Utility Customer Information Systems (CIS) Sales Value, 2019-2030
6.5.2 China Utility Customer Information Systems (CIS) Sales Value by Type (%), 2023 VS 2030
6.5.3 China Utility Customer Information Systems (CIS) Sales Value by Application, 2023 VS 2030
6.6 Japan
6.6.1 Japan Utility Customer Information Systems (CIS) Sales Value, 2019-2030
6.6.2 Japan Utility Customer Information Systems (CIS) Sales Value by Type (%), 2023 VS 2030
6.6.3 Japan Utility Customer Information Systems (CIS) Sales Value by Application, 2023 VS 2030
6.7 South Korea
6.7.1 South Korea Utility Customer Information Systems (CIS) Sales Value, 2019-2030
6.7.2 South Korea Utility Customer Information Systems (CIS) Sales Value by Type (%), 2023 VS 2030
6.7.3 South Korea Utility Customer Information Systems (CIS) Sales Value by Application, 2023 VS 2030
6.8 Southeast Asia
6.8.1 Southeast Asia Utility Customer Information Systems (CIS) Sales Value, 2019-2030
6.8.2 Southeast Asia Utility Customer Information Systems (CIS) Sales Value by Type (%), 2023 VS 2030
6.8.3 Southeast Asia Utility Customer Information Systems (CIS) Sales Value by Application, 2023 VS 2030
6.9 India
6.9.1 India Utility Customer Information Systems (CIS) Sales Value, 2019-2030
6.9.2 India Utility Customer Information Systems (CIS) Sales Value by Type (%), 2023 VS 2030
6.9.3 India Utility Customer Information Systems (CIS) Sales Value by Application, 2023 VS 2030
7 Company Profiles
7.1 Open International Systems
7.1.1 Open International Systems Profile
7.1.2 Open International Systems Main Business
7.1.3 Open International Systems Utility Customer Information Systems (CIS) Products, Services and Solutions
7.1.4 Open International Systems Utility Customer Information Systems (CIS) Revenue (US$ Million) & (2019-2024)
7.1.5 Open International Systems Recent Developments
7.2 Oracle
7.2.1 Oracle Profile
7.2.2 Oracle Main Business
7.2.3 Oracle Utility Customer Information Systems (CIS) Products, Services and Solutions
7.2.4 Oracle Utility Customer Information Systems (CIS) Revenue (US$ Million) & (2019-2024)
7.2.5 Oracle Recent Developments
7.3 SAP
7.3.1 SAP Profile
7.3.2 SAP Main Business
7.3.3 SAP Utility Customer Information Systems (CIS) Products, Services and Solutions
7.3.4 SAP Utility Customer Information Systems (CIS) Revenue (US$ Million) & (2019-2024)
7.3.5 NorthStar Recent Developments
7.4 NorthStar
7.4.1 NorthStar Profile
7.4.2 NorthStar Main Business
7.4.3 NorthStar Utility Customer Information Systems (CIS) Products, Services and Solutions
7.4.4 NorthStar Utility Customer Information Systems (CIS) Revenue (US$ Million) & (2019-2024)
7.4.5 NorthStar Recent Developments
7.5 Fluentgrid Limited
7.5.1 Fluentgrid Limited Profile
7.5.2 Fluentgrid Limited Main Business
7.5.3 Fluentgrid Limited Utility Customer Information Systems (CIS) Products, Services and Solutions
7.5.4 Fluentgrid Limited Utility Customer Information Systems (CIS) Revenue (US$ Million) & (2019-2024)
7.5.5 Fluentgrid Limited Recent Developments
7.6 efluid SAS
7.6.1 efluid SAS Profile
7.6.2 efluid SAS Main Business
7.6.3 efluid SAS Utility Customer Information Systems (CIS) Products, Services and Solutions
7.6.4 efluid SAS Utility Customer Information Systems (CIS) Revenue (US$ Million) & (2019-2024)
7.6.5 efluid SAS Recent Developments
7.7 Ferranti Computer Systems
7.7.1 Ferranti Computer Systems Profile
7.7.2 Ferranti Computer Systems Main Business
7.7.3 Ferranti Computer Systems Utility Customer Information Systems (CIS) Products, Services and Solutions
7.7.4 Ferranti Computer Systems Utility Customer Information Systems (CIS) Revenue (US$ Million) & (2019-2024)
7.7.5 Ferranti Computer Systems Recent Developments
7.8 Gruppo Engineering
7.8.1 Gruppo Engineering Profile
7.8.2 Gruppo Engineering Main Business
7.8.3 Gruppo Engineering Utility Customer Information Systems (CIS) Products, Services and Solutions
7.8.4 Gruppo Engineering Utility Customer Information Systems (CIS) Revenue (US$ Million) & (2019-2024)
7.8.5 Gruppo Engineering Recent Developments
7.9 Indra
7.9.1 Indra Profile
7.9.2 Indra Main Business
7.9.3 Indra Utility Customer Information Systems (CIS) Products, Services and Solutions
7.9.4 Indra Utility Customer Information Systems (CIS) Revenue (US$ Million) & (2019-2024)
7.9.5 Indra Recent Developments
7.10 Itineris
7.10.1 Itineris Profile
7.10.2 Itineris Main Business
7.10.3 Itineris Utility Customer Information Systems (CIS) Products, Services and Solutions
7.10.4 Itineris Utility Customer Information Systems (CIS) Revenue (US$ Million) & (2019-2024)
7.10.5 Itineris Recent Developments
7.11 Vertex
7.11.1 Vertex Profile
7.11.2 Vertex Main Business
7.11.3 Vertex Utility Customer Information Systems (CIS) Products, Services and Solutions
7.11.4 Vertex Utility Customer Information Systems (CIS) Revenue (US$ Million) & (2019-2024)
7.11.5 Vertex Recent Developments
7.12 Advanced Utility Systems
7.12.1 Advanced Utility Systems Profile
7.12.2 Advanced Utility Systems Main Business
7.12.3 Advanced Utility Systems Utility Customer Information Systems (CIS) Products, Services and Solutions
7.12.4 Advanced Utility Systems Utility Customer Information Systems (CIS) Revenue (US$ Million) & (2019-2024)
7.12.5 Advanced Utility Systems Recent Developments
7.13 Hansen Technologies
7.13.1 Hansen Technologies Profile
7.13.2 Hansen Technologies Main Business
7.13.3 Hansen Technologies Utility Customer Information Systems (CIS) Products, Services and Solutions
7.13.4 Hansen Technologies Utility Customer Information Systems (CIS) Revenue (US$ Million) & (2019-2024)
7.13.5 Hansen Technologies Recent Developments
7.14 Cayenta
7.14.1 Cayenta Profile
7.14.2 Cayenta Main Business
7.14.3 Cayenta Utility Customer Information Systems (CIS) Products, Services and Solutions
7.14.4 Cayenta Utility Customer Information Systems (CIS) Revenue (US$ Million) & (2019-2024)
7.14.5 Cayenta Recent Developments
7.15 Gentrack
7.15.1 Gentrack Profile
7.15.2 Gentrack Main Business
7.15.3 Gentrack Utility Customer Information Systems (CIS) Products, Services and Solutions
7.15.4 Gentrack Utility Customer Information Systems (CIS) Revenue (US$ Million) & (2019-2024)
7.15.5 Gentrack Recent Developments
7.16 Asseco Group
7.16.1 Asseco Group Profile
7.16.2 Asseco Group Main Business
7.16.3 Asseco Group Utility Customer Information Systems (CIS) Products, Services and Solutions
7.16.4 Asseco Group Utility Customer Information Systems (CIS) Revenue (US$ Million) & (2019-2024)
7.16.5 Asseco Group Recent Developments
8 Industry Chain Analysis
8.1 Utility Customer Information Systems (CIS) Industrial Chain
8.2 Utility Customer Information Systems (CIS) Upstream Analysis
8.2.1 Key Raw Materials
8.2.2 Raw Materials Key Suppliers
8.2.3 Manufacturing Cost Structure
8.3 Midstream Analysis
8.4 Downstream Analysis (Customers Analysis)
8.5 Sales Model and Sales Channels
8.5.1 Utility Customer Information Systems (CIS) Sales Model
8.5.2 Sales Channel
8.5.3 Utility Customer Information Systems (CIS) Distributors
9 Research Findings and Conclusion
10 Appendix
10.1 Research Methodology
10.1.1 Methodology/Research Approach
10.1.2 Data Source
10.2 Author Details
10.3 Disclaimer
Open International Systems
Oracle
SAP
NorthStar
Fluentgrid Limited
efluid SAS
Ferranti Computer Systems
Gruppo Engineering
Indra
Itineris
Vertex
Advanced Utility Systems
Hansen Technologies
Cayenta
Gentrack
Asseco Group
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Ìý
*If Applicable.
