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Home > Evolution of Support Services: Global Trends and Outlook

Evolution of Support Services: Global Trends and Outlook

Publication ID: 
PAS1216016
Publication Date: 
December 28, 2016
Pages: 
57
Publisher: 
Parks Associates
Countries: 
Global [1]
USD 3,500.00

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Computing & Electronics [2]
IT Outsourcing [3]
IT Services [4]
Description: 

This report examines trends in device adoption among broadband households in the U.S., Europe, and other regions worldwide. It also examines the primary gaps in product and support experiences faced by consumers and assesses the market demand for premium support services. The report includes a five-year global forecast for premium support services.

Evolution of Support Services: Global Trends and Outlook
Table Of Contents: 
1.0ΜύΜύΜύΜύΜύΜύΜύΜύ Report Summary
1.1ΜύΜύΜύΜύΜύΜύΜύΜύ Purpose of Report
1.2ΜύΜύΜύΜύΜύΜύΜύΜύ Scope of Report
1.3ΜύΜύΜύΜύΜύΜύΜύΜύ Research Approach/Sources
2.0ΜύΜύΜύΜύΜύΜύΜύΜύ Drivers of Support Needs
3.0ΜύΜύΜύΜύΜύΜύΜύΜύ Device Adoption
3.1ΜύΜύΜύΜύΜύΜύΜύΜύ Computing and Entertainment Devices
3.2ΜύΜύΜύΜύΜύΜύΜύΜύ Smart Home Devices
3.3ΜύΜύΜύΜύΜύΜύΜύΜύ Connected Healthcare Devices
4.0ΜύΜύΜύΜύΜύΜύΜύΜύ Device Problems
4.1ΜύΜύΜύΜύΜύΜύΜύΜύ Connected Computing and Entertainment Device Problems
4.2ΜύΜύΜύΜύΜύΜύΜύΜύ Smart Home Device Problems
4.3ΜύΜύΜύΜύΜύΜύΜύΜύ Connected Healthcare Device Problems
5.0ΜύΜύΜύΜύΜύΜύΜύΜύ Use of Support Resources
5.1ΜύΜύΜύΜύΜύΜύΜύΜύ Self-Support versus Professional Support
5.2ΜύΜύΜύΜύΜύΜύΜύΜύ Paying for Support
5.3ΜύΜύΜύΜύΜύΜύΜύΜύ Support Subscriptions
6.0ΜύΜύΜύΜύΜύΜύΜύΜύ Trends and Outlook
6.1ΜύΜύΜύΜύΜύΜύΜύΜύ Proactive and Personalized Support
6.2ΜύΜύΜύΜύΜύΜύΜύΜύ Reducing Customer Effort Using Technology
6.3ΜύΜύΜύΜύΜύΜύΜύΜύ Social Support Initiatives
6.4ΜύΜύΜύΜύΜύΜύΜύΜύ Cognizant of Security
7.0ΜύΜύΜύΜύΜύΜύΜύΜύ Forecast
7.1ΜύΜύΜύΜύΜύΜύΜύΜύ Forecast Methodology
7.1.1ΜύΜύΜύΜύΜύ Set-up and Installation Services
7.1.2ΜύΜύΜύΜύΜύ One-time Support Services
7.1.3ΜύΜύΜύΜύΜύ Subscription Services
7.2ΜύΜύΜύΜύΜύΜύΜύΜύ North America
7.3ΜύΜύΜύΜύΜύΜύΜύΜύ Western Europe
7.4ΜύΜύΜύΜύΜύΜύΜύΜύ Asia-Pacific
8.0ΜύΜύΜύΜύΜύΜύΜύΜύ Implications and Recommendations
9.0ΜύΜύΜύΜύΜύΜύΜύΜύ Appendix
9.1ΜύΜύΜύΜύΜύΜύΜύΜύ Glossary
9.2ΜύΜύΜύΜύΜύΜύΜύΜύ Index
9.3ΜύΜύΜύΜύΜύΜύΜύΜύ Image Sources
Μύ
List of Figures
Global Computing and Entertainment Device Penetration
Global Smart Home Device Penetration
Connected Healthcare Device Adoption
Problems Experienced with Devices (2014 & 2016)
Problems with Connected Computing and Entertainment Devices (2016
Smart Home Devices: Technical Problems Experienced (2014 & 2016)
Leading Smart Home Device Problems (2015 - 2016)
Leading Smart Home Device Problems (2015 - 2016)
Leading Smart Home Device Problems (2015 - 2016)
Technical Problem Resolution: Professional Channels (2014 & 2016)
Technical Problem Resolution: Self-Help Channels (2014 & 2016)
Problems Resolution in the U.S Market 2014
Problems Resolution in the U.S Market 2016
Problems Resolution Western Europe (2015)
Trends in Subscription Technical Support Service Adoption (2012 - 2016)
Premium Support Services from Major Brands in North America
Premium Support Services from Major Brands in Western Europe and Asia-Pacific
Proactive and Personalized Support Solutions
Importance of and Satisfaction with Aspect of Support (Q1/16)
Automation Strategies that Reduce Customer Effort
Importance of and Satisfaction with Aspect of Support (Q1/16)
Consumer Concerns when Using Connected Devices (Q3/15)
Bask Premium Technical Support Service
Forecast Methodology – Set-up/ Installation Services
Forecast Methodology –One-time Support Services
Forecast Methodology – Subscription Support Services
Total Revenue – Premium Technical Support Services in North America
Total Revenue – Premium Technical Support Services – Western Europe
Total Revenue – Premium Technical Support Services – Asia-Pacific
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