Support Services for the Connected Home

Publication ID:

PAS0119002

Publication Date:

January 3, 2019

Pages:

Publisher:

Parks Associates

Countries:

Global [1]

USD 3,500.00

Computing & Electronics [2]

IT Services [3]

Consumer & Retail [4]

House & Home [5]

Description:

As the connected home ecosystem continues to grow and the technical complexity of broadband households increase, the technical support needs of consumers change. This report examines consumer support needs for new and emerging connected devices along with the various approaches to problem solving among consumers. It also details support service trends and forecasts the revenue opportunity for premium technical support services in the U.S.

Support Services for the Connected Home

Table Of Contents:

1.0听听听听听听听听听 Report Summary

1.1听听听听听听听听听 Purpose of Report

1.2听听听听听听听听听 Key Burning Questions Addressed by this Research

1.3听听听听听听听听听 Research Approach/Sources

2.0听听听听听听听听听 Support Services for the Connected Consumer

3.0听听听听听听听听听 Connected Device Adoption

3.1听听听听听听听听听 Computing, Entertainment, Health, and Emerging Devices

3.2听听听听听听听听听 Smart Home Devices

4.0听听听听听听听听听 Device Problems

4.1听听听听听听听听听 Computing, Entertainment, Health and Emerging Device Problems

4.2听听听听听听听听听 Smart Home Device Problems

5.0听听听听听听听听听 Resolving Device Problems

5.1听听听听听听听听听 Self-Help versus Professional Support

5.2听听听听听听听听听 Premium Support

5.3听听听听听听听听听 Support Subscriptions

6.0听听听听听听听听听 Emergence of Smart Home Device Support

6.1听听听听听听听听听 Consumer Technology Brand Leaders: BestBuy and Verizon

6.2听听听听听听听听听 Independent Support Providers

6.3听听听听听听听听听 Home Service Providers

6.4听听听听听听听听听 Network Monitoring Providers

7.0听听听听听听听听听 Consumer Tech Support Forecasts

7.1听听听听听听听听听 Setup and Installation Services

7.2听听听听听听听听听 One-Time Support Services

7.3听听听听听听听听听 Subscriptions Support Services

7.4听听听听听听听听听 Total Revenue

8.0听听听听听听听听听 Implications and Recommendations

9.0听听听听听听听听听 Appendix

9.1听听听听听听听听听 Glossary

9.2听听听听听听听听听 Index

听

List of Figures

Average Number of Connected Devices per U.S. BB HH (2015 鈥� 2018)

Computing and Entertainment Device Adoption

Number of Connected Health Devices Owned (2013 - 2018)

Smart Home Device Adoption

CE Device: Number of Technical Problems Experienced (Q1/18)

Device Problems Computing, Entertainment, and Emerging Devices (2018)

Smart Home Device: Number of Technical Problems Experienced (Q1/18)

Smart Home Devices: Technical Problems (Q1/18)

Problems Setting Up Devices by Smart Home Device (2015 - 2018)

Problems Setting up Devices by Smart Home Device, Cont鈥檇 (2015 - 2018)

CE Device: Actions Taken After Experiencing Problems (Q1/18)

Smart Home Device: Actions Taken After Experiencing Technical Problems (Q1/18)

CE Device: Payment for Professional Support (2014 - 2018)

Smart Home Device: Payment for Professional Support (2015 - 2018)

CE Device: Subscription Technical Support Service Adoption (2012 - 2018)

Service Offerings From Consumer Technology Brands

Market Share for Technical Support Subscriptions (Q1/18)

Best Buy Smart Home Support Services

Verizon Smart Home Support Services

Independent Provider - Premium Smart Home Support Services

Amazon - Premium Smart Home Support Services

Network Monitoring Providers - Premium Smart Home Support Services

Smart Home Support Providers

Forecast Methodology 鈥� Setup and Installation Services

Total Revenue - Setup and Installation Services

Forecast Methodology - One-time Support Services

Total Revenue - One-time Support Services

Forecast Methodology - Subscription Support Services

Total Revenue - Subscription Support Services

Total Revenue - Consumer Premium Technical Support Services

License Types:

Single User License (PDF)

This license allows for use of a publication by one person.
This person may print out a single copy of the publication.
This person can include information given in the publication in presentations and internal reports by providing full copyright credit to the publisher.
This person cannot share the publication (or any information contained therein) with any other person or persons.
Unless a Enterprise License is purchased, a Single User License must be purchased for every person that wishes to use the publication within the same organization.
Customers who infringe these license terms are liable for a Global license fee.

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Site License (PDF)*

This license allows for use of a publication by all users within one corporate location, e.g. a regional office.
These users may print out a single copy of the publication.
These users can include information given in the publication in presentations and internal reports by providing full copyright credit to the publisher.
These users cannot share the publication (or any information contained therein) with any other person or persons outside the corporate location for which the publication is purchased.
Unless a Enterprise License is purchased, a Site User License must be purchased for every corporate location by an organization that wishes to use the publication within the same organization.
Customers who infringe these license terms are liable for a Global license fee.

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Global License (PDF)*

This license allows for use of a publication by unlimited users within the purchasing organization e.g. all employees of a single company.
Each of these people may use the publication on any computer, and may print out the report, but may not share the publication (or any information contained therein) with any other person or persons outside of the organization.
These employees of purchasing organization can include information given in the publication in presentations and internal reports by providing full copyright credit to the publisher.

*If Applicable.

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