BPO Services in Australia - Market Summary, Competitive Analysis and Forecast to 2025
Summary
BPO Services in Australia industry profile provides top-line qualitative and quantitative summary information including: market size (value 2016-20, and forecast to 2025). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.
Key Highlights
- BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
- The Australian BPO services market had total revenue of $5.3bn in 2020, representing a compound annual rate of change (CARC) of -3.4% between 2016 and 2020.
- The HR Outsourcing segment was the market's most lucrative in 2020, with total revenue of $1.8bn, equivalent to 33.7% of the market's overall value.
- Services provided within this market include social media management, automation, and cloud services.
Scope
- Save time carrying out entry-level research by identifying the size, growth, and leading players in the bpo services market in Australia
- Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in Australia
- Leading company profiles reveal details of key bpo services market players鈥� global operations and financial performance
- Add weight to presentations and pitches by understanding the future growth prospects of the Australia bpo services market with five year forecasts
Reasons to Buy
- What was the size of the Australia bpo services market by value in 2020?
- What will be the size of the Australia bpo services market in 2025?
- What factors are affecting the strength of competition in the Australia bpo services market?
- How has the market performed over the last five years?
- How large is Australia鈥檚 bpo services market in relation to its regional counterparts?
Table of Contents
1 Executive Summary
1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Market rivalry
1.6. Competitive Landscape
2 Market Overview
2.1. Market definition
2.2. Market analysis
3 Market Data
3.1. Market value
4 Market Segmentation
4.1. Category segmentation
4.2. Geography segmentation
5 Market Outlook
5.1. Market value forecast
6 Five Forces Analysis
6.1. Summary
6.2. Buyer power
6.3. Supplier power
6.4. New entrants
6.5. Threat of substitutes
6.6. Degree of rivalry
7 Competitive Landscape
7.1. Who are the leading players?
7.2. What strategies do the leading players follow?
7.3. What were the most recent market developments?
8 Company Profiles
8.1. Infosys Limited
8.2. HCL Technologies Limited
8.3. ISS AS
8.4. NCR Corp
9 Macroeconomic Indicators
9.1. Country data
10 Appendix
10.1. Methodology
10.2. Industry associations
10.3. Related MarketLine research
List of Tables
List of Tables
Table 1: Australia bpo services market value: $ million, 2016-20
Table 2: Australia bpo services market category segmentation: $ million, 2020
Table 3: Australia bpo services market geography segmentation: $ million, 2020
Table 4: Australia bpo services market value forecast: $ million, 2020-25
Table 5: Infosys Limited: key facts
Table 6: Infosys Limited: Annual Financial Ratios
Table 7: Infosys Limited: Key Employees
Table 8: Infosys Limited: Key Employees Continued
Table 9: HCL Technologies Limited: key facts
Table 10: HCL Technologies Limited: Annual Financial Ratios
Table 11: HCL Technologies Limited: Key Employees
Table 12: HCL Technologies Limited: Key Employees Continued
Table 13: ISS AS: key facts
Table 14: ISS AS: Annual Financial Ratios
Table 15: ISS AS: Key Employees
Table 16: NCR Corp: key facts
Table 17: NCR Corp: Annual Financial Ratios
Table 18: NCR Corp: Key Employees
Table 19: NCR Corp: Key Employees Continued
Table 20: Australia size of population (million), 2016-20
Table 21: Australia gdp (constant 2005 prices, $ billion), 2016-20
Table 22: Australia gdp (current prices, $ billion), 2016-20
Table 23: Australia inflation, 2016-20
Table 24: Australia consumer price index (absolute), 2016-20
Table 25: Australia exchange rate, 2016-20
List of Figures
List of Figures
Figure 1: Australia bpo services market value: $ million, 2016-20
Figure 2: Australia bpo services market category segmentation: % share, by value, 2020
Figure 3: Australia bpo services market geography segmentation: % share, by value, 2020
Figure 4: Australia bpo services market value forecast: $ million, 2020-25
Figure 5: Forces driving competition in the bpo services market in Australia, 2020
Figure 6: Drivers of buyer power in the bpo services market in Australia, 2020
Figure 7: Drivers of supplier power in the bpo services market in Australia, 2020
Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in Australia, 2020
Figure 9: Factors influencing the threat of substitutes in the bpo services market in Australia, 2020
Figure 10: Drivers of degree of rivalry in the bpo services market in Australia, 2020
Infosys Limited
HCL Technologies Limited
ISS AS
NCR Corp
听
听
*If Applicable.
